Ross Stores, Inc.
Join to apply for the
Area Supervisor
role at
Ross Stores, Inc.
Be among the first 25 applicants.
Ross Stores is a leading off‑price retail chain with over 2,200 stores and strong revenue growth. We focus on delivering high‑quality brands and on‑trend merchandise at extraordinary savings, while creating a fun and exciting treasure‑hunt experience for customers and associates alike.
Our Values
Success – pursuing excellence while learning and evolving.
Career Growth – developing industry‑leading talent.
Teamwork – solving hard problems together.
Diversity, Equality & Inclusion – celebrating all backgrounds and building a positive community impact.
General Purpose An Area Supervisor is a member of Store Leadership responsible for a specific area of the store and for general operations and supervision when serving as Manager on Duty. Responsibilities include opening and closing the store, supervising associates, maintaining a friendly shopping environment, ensuring proper merchandise presentation, and executing company operational processes.
Essential Functions Maintaining Safe & Secure Environments
Practicing safety and maintaining a high level of awareness on the sales floor.
Responding to unsafe conditions or practices, reporting them, and ensuring building security (entrance/exit control, EAS devices, cash office, armored carrier pick‑ups).
Removing clutter, ensuring clear egress to emergency exits, and maintaining customer safety through accident prevention and reporting.
Testing fire alarm systems and responding to after‑hours alarms.
Customer Service
Treating all customers, associates, and leaders with respect, courtesy, friendliness, and professionalism.
Recognizing associates using the company recognition programs.
Personal and Store Brand
Representing and supporting the company brand and dress code.
Maintaining a clean, well‑maintained, and merchandised store.
Managing daily trash removal.
General Merchandising
Ensuring recovery, sizing, and markdowns meet company standards.
Receiving merchandise and processing inbound deliveries.
Organizing stockrooms, supporting floor moves, and ensuring compliance with presentation guidelines.
Assisting with loss reduction and maintaining a secure environment for back‑stock.
Loss Prevention
Executing the Loss Prevention Awareness Program and maintaining a strong front‑end presence.
Ensuring confidential information, cash, credit card data, and merchandise are safeguarded.
Maintaining the Public View Monitor system and conducting “Code 50” package inspections.
Applying company best practices to maximize productivity.
Front End Supervision and Operations
Coaching associates on front‑end procedures and maintaining pace and energy.
Managing register operations, break schedules, and ensuring equipment and supplies are available.
Teaching the “Scan and Bag” best practice and ensuring merchandise salability.
Fitting Rooms
Maintaining cleanliness and compliance of fitting rooms.
Auditing tags and ensuring go‑back compliance for returned items.
Administrative Duties as Assigned by Store Manager
Managing cash pulls, bank deposits, and payroll administration.
Overseeing front‑end control, refund approvals, and register security.
Performing other duties as assigned.
Competencies
Managing Work Processes
Business Acumen
Planning, Aligning & Prioritizing
Building Talent
Collaborating
Leading by Example
Communicating Effectively
Ensuring Accountability & Execution
Qualifications & Special Skills
Excellent verbal communication skills.
Fluency in English.
Prior customer service and supervisory experience preferred.
Familiarity with point‑of‑sale equipment and applications.
Ability to perform basic retail math calculations.
Availability to work evenings and weekends.
Physical Requirements / ADA
Use all store equipment including PDTs, registers, and PCs.
Spend up to 100% of time standing, walking, and moving around the store.
Regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
Occasionally push, pull, and lift more than 25 lbs.
Use janitorial equipment, rolling racks, ladders, and other assigned supplies.
Stockroom shifts may require pushing, pulling, and lifting more than 20 lbs.
Supervisory Responsibilities
Retail Associates
Stockroom Leads (where applicable)
Disclaimer This job description is a summary of the primary duties and responsibilities. It is not intended to be a comprehensive or all‑inclusive listing of duties and responsibilities. Contents are subject to change at management’s discretion.
Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities, and experience. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (including pregnancy, childbirth, breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition, genetic information, gender, gender identity, gender expression, sexual orientation, and any other category protected by federal, state or local laws.
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Area Supervisor
role at
Ross Stores, Inc.
Be among the first 25 applicants.
Ross Stores is a leading off‑price retail chain with over 2,200 stores and strong revenue growth. We focus on delivering high‑quality brands and on‑trend merchandise at extraordinary savings, while creating a fun and exciting treasure‑hunt experience for customers and associates alike.
Our Values
Success – pursuing excellence while learning and evolving.
Career Growth – developing industry‑leading talent.
Teamwork – solving hard problems together.
Diversity, Equality & Inclusion – celebrating all backgrounds and building a positive community impact.
General Purpose An Area Supervisor is a member of Store Leadership responsible for a specific area of the store and for general operations and supervision when serving as Manager on Duty. Responsibilities include opening and closing the store, supervising associates, maintaining a friendly shopping environment, ensuring proper merchandise presentation, and executing company operational processes.
Essential Functions Maintaining Safe & Secure Environments
Practicing safety and maintaining a high level of awareness on the sales floor.
Responding to unsafe conditions or practices, reporting them, and ensuring building security (entrance/exit control, EAS devices, cash office, armored carrier pick‑ups).
Removing clutter, ensuring clear egress to emergency exits, and maintaining customer safety through accident prevention and reporting.
Testing fire alarm systems and responding to after‑hours alarms.
Customer Service
Treating all customers, associates, and leaders with respect, courtesy, friendliness, and professionalism.
Recognizing associates using the company recognition programs.
Personal and Store Brand
Representing and supporting the company brand and dress code.
Maintaining a clean, well‑maintained, and merchandised store.
Managing daily trash removal.
General Merchandising
Ensuring recovery, sizing, and markdowns meet company standards.
Receiving merchandise and processing inbound deliveries.
Organizing stockrooms, supporting floor moves, and ensuring compliance with presentation guidelines.
Assisting with loss reduction and maintaining a secure environment for back‑stock.
Loss Prevention
Executing the Loss Prevention Awareness Program and maintaining a strong front‑end presence.
Ensuring confidential information, cash, credit card data, and merchandise are safeguarded.
Maintaining the Public View Monitor system and conducting “Code 50” package inspections.
Applying company best practices to maximize productivity.
Front End Supervision and Operations
Coaching associates on front‑end procedures and maintaining pace and energy.
Managing register operations, break schedules, and ensuring equipment and supplies are available.
Teaching the “Scan and Bag” best practice and ensuring merchandise salability.
Fitting Rooms
Maintaining cleanliness and compliance of fitting rooms.
Auditing tags and ensuring go‑back compliance for returned items.
Administrative Duties as Assigned by Store Manager
Managing cash pulls, bank deposits, and payroll administration.
Overseeing front‑end control, refund approvals, and register security.
Performing other duties as assigned.
Competencies
Managing Work Processes
Business Acumen
Planning, Aligning & Prioritizing
Building Talent
Collaborating
Leading by Example
Communicating Effectively
Ensuring Accountability & Execution
Qualifications & Special Skills
Excellent verbal communication skills.
Fluency in English.
Prior customer service and supervisory experience preferred.
Familiarity with point‑of‑sale equipment and applications.
Ability to perform basic retail math calculations.
Availability to work evenings and weekends.
Physical Requirements / ADA
Use all store equipment including PDTs, registers, and PCs.
Spend up to 100% of time standing, walking, and moving around the store.
Regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
Occasionally push, pull, and lift more than 25 lbs.
Use janitorial equipment, rolling racks, ladders, and other assigned supplies.
Stockroom shifts may require pushing, pulling, and lifting more than 20 lbs.
Supervisory Responsibilities
Retail Associates
Stockroom Leads (where applicable)
Disclaimer This job description is a summary of the primary duties and responsibilities. It is not intended to be a comprehensive or all‑inclusive listing of duties and responsibilities. Contents are subject to change at management’s discretion.
Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities, and experience. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (including pregnancy, childbirth, breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition, genetic information, gender, gender identity, gender expression, sexual orientation, and any other category protected by federal, state or local laws.
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