T-Rex Solutions LLC
Wireless Network Operations Center Lead New Orlando, FL
T-Rex Solutions LLC, Orlando, Florida, us, 32885
Overview
T-Rex Solutions is seeking a results-driven Wireless Network Operations Lead to manage our U.S. Customs and Border Protection (CBP) Wireless Network Operations Center (WNOC). The program objective is to provide ongoing support for CBP’s NOC and Wireless Network Operations Center (WNOC), which are critical components within the Office of Information and Technology. These centers perform real-time monitoring, proactive maintenance, incident detection and response, problem resolution, and network performance reporting across CBP’s nationwide enterprise. They ensure network stability, availability, and the rapid escalation and resolution of technical issues. This is a 24x7x365 operation with work performed on-site in Orlando, FL. All legitimate communication from T-Rex will have an email address ending with @trexsolutionsllc.com. If you receive communications from any other email domain, please disregard and do not engage with them. Responsibilities
Coordinate the scheduling for the WNOC group supporting Cellular Over the Horizon Enforcement Network (COTHEN) and Land Mobile Radio (LMR). Serve as the lead point of contact (POC) for government and customers seeking technical assistance. Coordinate training for new contract staff and provide documentation for daily, weekly and monthly reports from the ticketing system and databases. Requirements
Bachelor’s degree in related technical field such as Management Information Systems, Computer Science, Engineering, IT, Networking and Telecommunications. A minimum of five (5) years’ relevant experience in Tier 1 support operations. Relevant certifications such as ITIL v3, CompTIA, CCNA. Strong understanding of network fundamentals, including TCP/IP, routing protocols, network topology, and basic troubleshooting techniques. Hands-on experience with network monitoring tools and ticketing systems. Excellent problem-solving and analytical skills to identify and resolve network issues efficiently. Effective communication skills for interacting with customers, technical teams, and management. Ability to obtain and maintain a CBP public trust clearance. Desired Skills
Experience directly supporting DHS, CBP or ICE Network Operations. Active CBP clearance, or DoD Secret clearance or higher. About T-Rex
Established in 1999, T-Rex Solutions, LLC is a proven mid-tier business providing data-centric mission services to the Federal government. We design, integrate, secure, and deploy advanced technical solutions to help customers fulfill their critical objectives. T-Rex offers IT and professional services to numerous Federal agencies with focus in Cloud and Infrastructure Services, Cyber Security, and Big Data Engineering. T-Rex is committed to creating a culture that supports the development of every employee’s personal and professional lives and maintains competitive compensation packages and benefits, including performance bonuses, training and educational reimbursement, 401(k) and healthcare benefits. Equal Opportunity and Hiring Practices
T-Rex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex (including pregnancy and sexual orientation), parental status, national origin, age, disability, or other non-merit factors. In compliance with pay transparency guidelines, the annual base salary range for this position is $110,000 - $150,000. Salary offers consider scope and responsibilities of the position, candidate experience and education, and market and business considerations. VOLUNTARY SELF-IDENTIFICATION: For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion is entirely voluntary and will not affect hiring decisions. Information provided is confidential and used for compliance reporting. For details, see the U.S. Department of Labor OFCCP guidelines. The categories include: race, ethnicity, veteran status, and disability status as applicable. Disability Status: This information is requested in accordance with the Rehabilitation Act. Providing this information is voluntary and not a condition of employment. If you choose to respond, it will be kept confidential and used only for compliance reporting.
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T-Rex Solutions is seeking a results-driven Wireless Network Operations Lead to manage our U.S. Customs and Border Protection (CBP) Wireless Network Operations Center (WNOC). The program objective is to provide ongoing support for CBP’s NOC and Wireless Network Operations Center (WNOC), which are critical components within the Office of Information and Technology. These centers perform real-time monitoring, proactive maintenance, incident detection and response, problem resolution, and network performance reporting across CBP’s nationwide enterprise. They ensure network stability, availability, and the rapid escalation and resolution of technical issues. This is a 24x7x365 operation with work performed on-site in Orlando, FL. All legitimate communication from T-Rex will have an email address ending with @trexsolutionsllc.com. If you receive communications from any other email domain, please disregard and do not engage with them. Responsibilities
Coordinate the scheduling for the WNOC group supporting Cellular Over the Horizon Enforcement Network (COTHEN) and Land Mobile Radio (LMR). Serve as the lead point of contact (POC) for government and customers seeking technical assistance. Coordinate training for new contract staff and provide documentation for daily, weekly and monthly reports from the ticketing system and databases. Requirements
Bachelor’s degree in related technical field such as Management Information Systems, Computer Science, Engineering, IT, Networking and Telecommunications. A minimum of five (5) years’ relevant experience in Tier 1 support operations. Relevant certifications such as ITIL v3, CompTIA, CCNA. Strong understanding of network fundamentals, including TCP/IP, routing protocols, network topology, and basic troubleshooting techniques. Hands-on experience with network monitoring tools and ticketing systems. Excellent problem-solving and analytical skills to identify and resolve network issues efficiently. Effective communication skills for interacting with customers, technical teams, and management. Ability to obtain and maintain a CBP public trust clearance. Desired Skills
Experience directly supporting DHS, CBP or ICE Network Operations. Active CBP clearance, or DoD Secret clearance or higher. About T-Rex
Established in 1999, T-Rex Solutions, LLC is a proven mid-tier business providing data-centric mission services to the Federal government. We design, integrate, secure, and deploy advanced technical solutions to help customers fulfill their critical objectives. T-Rex offers IT and professional services to numerous Federal agencies with focus in Cloud and Infrastructure Services, Cyber Security, and Big Data Engineering. T-Rex is committed to creating a culture that supports the development of every employee’s personal and professional lives and maintains competitive compensation packages and benefits, including performance bonuses, training and educational reimbursement, 401(k) and healthcare benefits. Equal Opportunity and Hiring Practices
T-Rex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex (including pregnancy and sexual orientation), parental status, national origin, age, disability, or other non-merit factors. In compliance with pay transparency guidelines, the annual base salary range for this position is $110,000 - $150,000. Salary offers consider scope and responsibilities of the position, candidate experience and education, and market and business considerations. VOLUNTARY SELF-IDENTIFICATION: For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion is entirely voluntary and will not affect hiring decisions. Information provided is confidential and used for compliance reporting. For details, see the U.S. Department of Labor OFCCP guidelines. The categories include: race, ethnicity, veteran status, and disability status as applicable. Disability Status: This information is requested in accordance with the Rehabilitation Act. Providing this information is voluntary and not a condition of employment. If you choose to respond, it will be kept confidential and used only for compliance reporting.
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