H&R Block
Overview
Join to apply for the
Team Leader
role at
H&R Block .
Responsibilities
Provide leadership to a customer-centric team of associates and accelerate the seasonal tax business by managing a single H&R Block tax office.
Serve as the front-line manager to develop tax office associates, deliver an outstanding client experience, and achieve office growth objectives.
Be a knowledgeable resource on tax topics and products for associates; help advance your knowledge and skills as you lead.
Lead daily team meetings, create associate work schedules, ensure timekeeping accuracy, and manage priorities to meet deadlines and quality standards.
Coach and train associates to meet Service Standards and recognize outstanding contributions; build an engaging team environment.
Recruiting support: partner with the District General Manager to create and implement office-level growth plans and participate in recruiting for tax office positions.
Handle onsite escalated client service concerns and ensure proper scheduling and conflict resolution.
Prepare tax returns as required; conduct timely performance reviews and address performance concerns with appropriate channels.
Your Expertise / Qualifications
Prior experience in customer service, shift leadership, or similar role.
Experience supervising or managing people.
Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course* (if preparing tax returns).
Annual completion of continuing education and ability to meet all IRS and applicable state requirements.
Computer proficiency with MS Office.
Ability to work independently with minimal supervision.
Passionate, determined and resilient with a customer-centric mindset.
Able to work a flexible schedule and adapt to business needs.
High school diploma or equivalent or higher.
Why work for us At H&R Block, we invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their health, wellbeing and financial wellness needs.
Employee Assistance Program with Health Advocate.
Wellbeing program, BetterYou, to help you build healthy habits.
Neurodiversity and caregiver support available to you and your family.
Various discounts on everyday items and services.
Benefits with additional eligibility requirements: Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan.
Check out all available benefits at www.blockbenefits.com.
The Community You Will Join At H&R Block we remain committed to building a Connected Culture — trust, care, and connections are how we work together as we create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team. You will be immersed in an exceptional work environment that is recognized on Best Companies lists, surrounded by colleagues who are committed to helping each other grow and support each other. H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.
Note:
Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment.
If you’re looking to make an impact, H&R Block is the place for you.
#J-18808-Ljbffr
Team Leader
role at
H&R Block .
Responsibilities
Provide leadership to a customer-centric team of associates and accelerate the seasonal tax business by managing a single H&R Block tax office.
Serve as the front-line manager to develop tax office associates, deliver an outstanding client experience, and achieve office growth objectives.
Be a knowledgeable resource on tax topics and products for associates; help advance your knowledge and skills as you lead.
Lead daily team meetings, create associate work schedules, ensure timekeeping accuracy, and manage priorities to meet deadlines and quality standards.
Coach and train associates to meet Service Standards and recognize outstanding contributions; build an engaging team environment.
Recruiting support: partner with the District General Manager to create and implement office-level growth plans and participate in recruiting for tax office positions.
Handle onsite escalated client service concerns and ensure proper scheduling and conflict resolution.
Prepare tax returns as required; conduct timely performance reviews and address performance concerns with appropriate channels.
Your Expertise / Qualifications
Prior experience in customer service, shift leadership, or similar role.
Experience supervising or managing people.
Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course* (if preparing tax returns).
Annual completion of continuing education and ability to meet all IRS and applicable state requirements.
Computer proficiency with MS Office.
Ability to work independently with minimal supervision.
Passionate, determined and resilient with a customer-centric mindset.
Able to work a flexible schedule and adapt to business needs.
High school diploma or equivalent or higher.
Why work for us At H&R Block, we invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their health, wellbeing and financial wellness needs.
Employee Assistance Program with Health Advocate.
Wellbeing program, BetterYou, to help you build healthy habits.
Neurodiversity and caregiver support available to you and your family.
Various discounts on everyday items and services.
Benefits with additional eligibility requirements: Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan.
Check out all available benefits at www.blockbenefits.com.
The Community You Will Join At H&R Block we remain committed to building a Connected Culture — trust, care, and connections are how we work together as we create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team. You will be immersed in an exceptional work environment that is recognized on Best Companies lists, surrounded by colleagues who are committed to helping each other grow and support each other. H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.
Note:
Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment.
If you’re looking to make an impact, H&R Block is the place for you.
#J-18808-Ljbffr