Calix
Senior Success Account Manager - Northwest
Join to apply for the
Senior Success Account Manager - Northwest
role at
Calix
Calix provides the cloud, software platforms, systems and services required for communications service providers to simplify their businesses, excite their subscribers and grow their value.
Purpose The Senior Success Account Manager (SAM) is a strategic leader responsible for orchestrating account strategy, driving adoption of the Calix Support Cloud, and guiding customers through their transformation journey. The SAM serves as the executive advocate for each customer, accelerating solution expansion and ensuring long‑term value realization in a matrixed, cross‑functional environment.
Responsibilities
Serve as the trusted executive point of contact for customers, from sale through onboarding, transformation, and renewals.
Demonstrate executive presence and thought leadership in all customer and internal interactions.
Influence and guide customers on their business transformation journey, leveraging consultative expertise to align solutions and engagements with strategic objectives.
Develop and execute comprehensive account plans addressing business objectives, including metrics and executive‑level reporting to ensure measurable success.
Capture and qualify sales leads for the sales team, proactively identifying opportunities for upsell and cross‑sell.
Drive renewals and expansion by anticipating customer needs and delivering innovative solutions that maximize value.
Establish and nurture relationships with key customer stakeholders and executive sponsors to drive further product adoption and strategic alignment.
Present at field events and directly to customers, representing Calix as a thought leader and trusted advisor.
Monitor customer utilization trends, provide actionable recommendations to Product Development, and conduct regular customer health assessments.
Collaborate within a matrixed environment, working cross‑functionally with sales, consulting services, product, and other teams to ensure seamless onboarding and ongoing success.
Design and implement scalable processes to deliver Success@Scale for customers outside of the high‑touch success model.
Qualifications
8+ years of executive‑level customer advocacy and engagement experience in post‑sales support, professional services, project management, or account management.
Proven ability to influence and guide customers through complex transformation initiatives.
Experience operating in a matrixed, enterprise environment, collaborating across functions and geographies.
Demonstrated success in capturing qualified sales leads and driving renewals in a fast‑paced, dynamic setting.
Executive presence with a track record of presenting and training at field events and to customer audiences.
Strong technical acumen and ability to communicate complex concepts to executive stakeholders.
Highly data‑driven, with a commitment to process excellence and continuous improvement.
Experience in the telecommunications industry preferred.
A background in marketing is highly preferred.
Calix Cloud experience (CEC, CCO, CSC) is preferred, but not mandatory.
Location and Travel
Remote based position, with preference to live in territory.
Up to 40% travel required.
The base pay range for this position varies based on the geographic location. For Sandy Bay Area positions, the annual range is 148,400–223,100 USD. For other U.S. metros, the range is 129,000–194,000 USD, and for other U.S. locations it is 116,100–174,600 USD. The total compensation package may also include a bonus.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function & Industries
Sales and Business Development
Computer Hardware Manufacturing, Computer Networking Products, and Software Development
For information on our benefits click here.
#J-18808-Ljbffr
Senior Success Account Manager - Northwest
role at
Calix
Calix provides the cloud, software platforms, systems and services required for communications service providers to simplify their businesses, excite their subscribers and grow their value.
Purpose The Senior Success Account Manager (SAM) is a strategic leader responsible for orchestrating account strategy, driving adoption of the Calix Support Cloud, and guiding customers through their transformation journey. The SAM serves as the executive advocate for each customer, accelerating solution expansion and ensuring long‑term value realization in a matrixed, cross‑functional environment.
Responsibilities
Serve as the trusted executive point of contact for customers, from sale through onboarding, transformation, and renewals.
Demonstrate executive presence and thought leadership in all customer and internal interactions.
Influence and guide customers on their business transformation journey, leveraging consultative expertise to align solutions and engagements with strategic objectives.
Develop and execute comprehensive account plans addressing business objectives, including metrics and executive‑level reporting to ensure measurable success.
Capture and qualify sales leads for the sales team, proactively identifying opportunities for upsell and cross‑sell.
Drive renewals and expansion by anticipating customer needs and delivering innovative solutions that maximize value.
Establish and nurture relationships with key customer stakeholders and executive sponsors to drive further product adoption and strategic alignment.
Present at field events and directly to customers, representing Calix as a thought leader and trusted advisor.
Monitor customer utilization trends, provide actionable recommendations to Product Development, and conduct regular customer health assessments.
Collaborate within a matrixed environment, working cross‑functionally with sales, consulting services, product, and other teams to ensure seamless onboarding and ongoing success.
Design and implement scalable processes to deliver Success@Scale for customers outside of the high‑touch success model.
Qualifications
8+ years of executive‑level customer advocacy and engagement experience in post‑sales support, professional services, project management, or account management.
Proven ability to influence and guide customers through complex transformation initiatives.
Experience operating in a matrixed, enterprise environment, collaborating across functions and geographies.
Demonstrated success in capturing qualified sales leads and driving renewals in a fast‑paced, dynamic setting.
Executive presence with a track record of presenting and training at field events and to customer audiences.
Strong technical acumen and ability to communicate complex concepts to executive stakeholders.
Highly data‑driven, with a commitment to process excellence and continuous improvement.
Experience in the telecommunications industry preferred.
A background in marketing is highly preferred.
Calix Cloud experience (CEC, CCO, CSC) is preferred, but not mandatory.
Location and Travel
Remote based position, with preference to live in territory.
Up to 40% travel required.
The base pay range for this position varies based on the geographic location. For Sandy Bay Area positions, the annual range is 148,400–223,100 USD. For other U.S. metros, the range is 129,000–194,000 USD, and for other U.S. locations it is 116,100–174,600 USD. The total compensation package may also include a bonus.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function & Industries
Sales and Business Development
Computer Hardware Manufacturing, Computer Networking Products, and Software Development
For information on our benefits click here.
#J-18808-Ljbffr