DynPro Inc.
Base pay range
$75,000.00/yr - $100,000.00/yr
Head of Talent Acquisition @ DynPro - Building Teams for Integration, Automation & Data Engineering About Us We are a global, AI‑led IT Systems Integrator and Consulting firm that helps enterprise and upper‑midmarket organizations turn complex technology landscapes into a competitive advantage. By harnessing the power of automation and AI, we enable our clients to unlock the full potential of their data and transform technology into a strategic asset—making their businesses smarter, faster, and future‑ready.
Our practices span Data & AI, Integration & Automation, and packaged enterprise platforms such as SAP, Salesforce, and Oracle. We deliver project‑based implementations, specialized staffing, and multi‑year managed services that drive measurable business outcomes.
Role Overview The Customer Success Manager (CSM) is responsible for retaining and growing a defined portfolio of existing enterprise customers. You’ll own gross and net revenue retention (GRR/NRR), drive adoption and value realization, and manage executive relationships post‑sale. Working with Client Partners, this role bridges delivery and account growth—ensuring operational excellence, governance, and measurable business outcomes across our customer portfolio. You will also collaborate closely with delivery leadership, and architects to identify expansion opportunities and continuously elevate the client experience.
Key Responsibilities
Retain and grow
a named book of enterprise accounts focused on GRR/NRR, adoption, and executive relationships post‑sale.
Coordinate cross‑functional teams
(architects, engineers, SMEs, vendors) to deliver outcomes and exceed customer expectations.
Build and execute outcome‑based success plans
that align client objectives to service delivery and measurable KPIs.
Oversee managed services operations : planning, backlog, release cadence, incident/problem/change governance, and SLA/SLO stewardship.
Analyze, Identify, and Mitigate
customer churn and project risks to improve performance and drive adoption.
Identify and shape expansion opportunities —add‑on projects, managed service tiers, training, or enablement—and partner with Sales on commercials and change orders.
Build stakeholder maps and executive narratives
that translate technical progress into business value and future investment opportunities.
Qualifications
4–8 years in Customer Success, Account Management, or Service Delivery within IT consulting or systems integration environments.
Proven success in renewals and expansion with referenceable client outcomes.
Strong executive presence and communication skills — able to synthesize technical insights into business context.
Comfort operating in managed services models, including SLAs, governance, and service metrics.
Proficiency with opportunity management within a CRM system.
Able to interpret dashboards, logs, and APIs to validate engagement health.
Bachelor’s degree required; technical or business background preferred.
Willingness to work in the San Jose office and/or travel up to 50% within the region for workshops, QBRs, and relationship building.
Why Join Us
AI‑led consulting firm shaping the future of enterprise technology services.
Strategic post‑sale role with visibility across delivery, sales, and executive leadership.
Competitive compensation with bonus and growth incentives.
Collaborative, entrepreneurial culture with opportunities for career advancement.
Work with top‑tier enterprise clients on cutting‑edge data, AI, and integration initiatives.
Flexible hybrid model with strong local team and executive support.
Apply now or reach out directly for a confidential conversation.
#J-18808-Ljbffr
Head of Talent Acquisition @ DynPro - Building Teams for Integration, Automation & Data Engineering About Us We are a global, AI‑led IT Systems Integrator and Consulting firm that helps enterprise and upper‑midmarket organizations turn complex technology landscapes into a competitive advantage. By harnessing the power of automation and AI, we enable our clients to unlock the full potential of their data and transform technology into a strategic asset—making their businesses smarter, faster, and future‑ready.
Our practices span Data & AI, Integration & Automation, and packaged enterprise platforms such as SAP, Salesforce, and Oracle. We deliver project‑based implementations, specialized staffing, and multi‑year managed services that drive measurable business outcomes.
Role Overview The Customer Success Manager (CSM) is responsible for retaining and growing a defined portfolio of existing enterprise customers. You’ll own gross and net revenue retention (GRR/NRR), drive adoption and value realization, and manage executive relationships post‑sale. Working with Client Partners, this role bridges delivery and account growth—ensuring operational excellence, governance, and measurable business outcomes across our customer portfolio. You will also collaborate closely with delivery leadership, and architects to identify expansion opportunities and continuously elevate the client experience.
Key Responsibilities
Retain and grow
a named book of enterprise accounts focused on GRR/NRR, adoption, and executive relationships post‑sale.
Coordinate cross‑functional teams
(architects, engineers, SMEs, vendors) to deliver outcomes and exceed customer expectations.
Build and execute outcome‑based success plans
that align client objectives to service delivery and measurable KPIs.
Oversee managed services operations : planning, backlog, release cadence, incident/problem/change governance, and SLA/SLO stewardship.
Analyze, Identify, and Mitigate
customer churn and project risks to improve performance and drive adoption.
Identify and shape expansion opportunities —add‑on projects, managed service tiers, training, or enablement—and partner with Sales on commercials and change orders.
Build stakeholder maps and executive narratives
that translate technical progress into business value and future investment opportunities.
Qualifications
4–8 years in Customer Success, Account Management, or Service Delivery within IT consulting or systems integration environments.
Proven success in renewals and expansion with referenceable client outcomes.
Strong executive presence and communication skills — able to synthesize technical insights into business context.
Comfort operating in managed services models, including SLAs, governance, and service metrics.
Proficiency with opportunity management within a CRM system.
Able to interpret dashboards, logs, and APIs to validate engagement health.
Bachelor’s degree required; technical or business background preferred.
Willingness to work in the San Jose office and/or travel up to 50% within the region for workshops, QBRs, and relationship building.
Why Join Us
AI‑led consulting firm shaping the future of enterprise technology services.
Strategic post‑sale role with visibility across delivery, sales, and executive leadership.
Competitive compensation with bonus and growth incentives.
Collaborative, entrepreneurial culture with opportunities for career advancement.
Work with top‑tier enterprise clients on cutting‑edge data, AI, and integration initiatives.
Flexible hybrid model with strong local team and executive support.
Apply now or reach out directly for a confidential conversation.
#J-18808-Ljbffr