Anker Innovations LTD
Join to apply for the Field Application Engineer - eufyMake role at Anker Innovations LTD
Anker Innovations is a global leader in smart charging technologies and a developer of consumer products for the home, car, and mobile life. Founded in 2011, we've brought our products to 100+ countries and regions with more than 140 million users and a revenue of 2000+ million USD in 2022.
Anker Innovations has successfully built Anker, a world-renowned high‑end innovative charging brand, and launched intelligent hardware brands such as Eufy, Nebula, and Soundcore to further explore smart charging, smart voice, smart home and other fields.
Today, we have a total of 4000+ employees in 15 offices across North America, Europe, Australia, Asia, LATAM and the Middle East. We are always looking for top talents like you.
Location:
Onsite at our Bellevue, WA office when not traveling
Overview: We're seeking a Field Applications Engineer to join our eufyMake team. In this role, you'll be the go‑to technical expert for customers service for Eufy maker equipments. You'll provide both on‑site support to ensure our equipments are operated successfully and perform at the highest level.
Key Responsibilities:
Support customers with real‑time technical consultation.
Perform on‑site services, including setup, troubleshooting, and maintenance of eufyMake equipments.
Respond to technical inquiries via phone, email, and site visits, delivering timely solutions.
Partner with internal engineering teams to resolve escalations and improve product performance.
Document customer feedback and service reports to inform product improvements.
Assist the project team in conducting beta testing with pilot users during new product introduction period.
Deliver technical training on products to regional partners.
Qualifications:
Ability to travel frequently for customer site support within the U.S.
Technical background in electrical engineering, renewable energy systems, or related fields.
Hands‑on experience with installation, commissioning, or servicing of printing products preferred.
Strong problem‑solving skills and ability to work independently in the field.
Excellent communication skills to provide clear, professional support both remotely and on‑site.
Benefits:
10 Days Company Recognized Holidays
Paid time Off - up to 15 Days
401(k) and company match
Medical & Dental & Vision Insurance Coverage
Employee Assistant Program
The base salary range for this position is $81,000 - $110,000 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/ incentives/ restricted stock units.
Anker Innovations is committed to a diverse and inclusive workplace. Anker Innovations is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Please contact hr-recruit@anker-in.com if you have any questions.
FRAUD ALERT:
Anker Innovations is aware of fraudulent job offers being made by individuals impersonating our recruiters. Please be advised that Anker will NEVER ask for payment or banking details during the hiring process. All official communication will come from an email address ending in:
@anker.com
@anker.com
@anker.io
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Engineering and Customer Service
Computers and Electronics Manufacturing, Appliances, Electrical, and Electronics Manufacturing, and Retail Appliances, Electrical, and Electronic Equipment
#J-18808-Ljbffr
Anker Innovations is a global leader in smart charging technologies and a developer of consumer products for the home, car, and mobile life. Founded in 2011, we've brought our products to 100+ countries and regions with more than 140 million users and a revenue of 2000+ million USD in 2022.
Anker Innovations has successfully built Anker, a world-renowned high‑end innovative charging brand, and launched intelligent hardware brands such as Eufy, Nebula, and Soundcore to further explore smart charging, smart voice, smart home and other fields.
Today, we have a total of 4000+ employees in 15 offices across North America, Europe, Australia, Asia, LATAM and the Middle East. We are always looking for top talents like you.
Location:
Onsite at our Bellevue, WA office when not traveling
Overview: We're seeking a Field Applications Engineer to join our eufyMake team. In this role, you'll be the go‑to technical expert for customers service for Eufy maker equipments. You'll provide both on‑site support to ensure our equipments are operated successfully and perform at the highest level.
Key Responsibilities:
Support customers with real‑time technical consultation.
Perform on‑site services, including setup, troubleshooting, and maintenance of eufyMake equipments.
Respond to technical inquiries via phone, email, and site visits, delivering timely solutions.
Partner with internal engineering teams to resolve escalations and improve product performance.
Document customer feedback and service reports to inform product improvements.
Assist the project team in conducting beta testing with pilot users during new product introduction period.
Deliver technical training on products to regional partners.
Qualifications:
Ability to travel frequently for customer site support within the U.S.
Technical background in electrical engineering, renewable energy systems, or related fields.
Hands‑on experience with installation, commissioning, or servicing of printing products preferred.
Strong problem‑solving skills and ability to work independently in the field.
Excellent communication skills to provide clear, professional support both remotely and on‑site.
Benefits:
10 Days Company Recognized Holidays
Paid time Off - up to 15 Days
401(k) and company match
Medical & Dental & Vision Insurance Coverage
Employee Assistant Program
The base salary range for this position is $81,000 - $110,000 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/ incentives/ restricted stock units.
Anker Innovations is committed to a diverse and inclusive workplace. Anker Innovations is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Please contact hr-recruit@anker-in.com if you have any questions.
FRAUD ALERT:
Anker Innovations is aware of fraudulent job offers being made by individuals impersonating our recruiters. Please be advised that Anker will NEVER ask for payment or banking details during the hiring process. All official communication will come from an email address ending in:
@anker.com
@anker.com
@anker.io
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Engineering and Customer Service
Computers and Electronics Manufacturing, Appliances, Electrical, and Electronics Manufacturing, and Retail Appliances, Electrical, and Electronic Equipment
#J-18808-Ljbffr