EY
ServiceNow -Enterprise Service Management (ESM) Senior Consultant - Tech Consult
EY, Washington, District of Columbia, us, 20022
ServiceNow - Enterprise Service Management (ESM) Senior Consultant – Tech Consulting – Open Location
Location: Anywhere in Country
At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help build a better working world.
The opportunity You’ll lead ServiceNow Transformation teams in a rapidly growing area of the business. It’s a client visible role, in which you’ll have opportunities to showcase your ability to not only motivate and develop your team but also establish and maintain new client relationships. You will have an opportunity to grow your consulting and team leadership skills, as well build relationships and obtain experiences that will define your career.
As a Senior Technology Analyst, you will play a pivotal role in bridging the gap between business needs and technical solutions. You will interact with business stakeholders to gather and analyze requirements, ensuring that newly implemented technology solutions meet their needs. Your collaboration with technical teams will be essential in designing and delivering effective system architecture solutions.
Your Key Responsibilities
Engage with clients and internal teams to ensure successful project delivery.
Interact with business stakeholders to evaluate business models and processes.
Analyze newly implemented technology solutions to verify they meet business requirements.
Collaborate with technical teams to design and deliver system architecture solutions.
Skills And Attributes For Success
Act as a workstream lead across all aspects of ServiceNow ESM/GBS engagements and solution delivery, including engagement management, design, configuration/development, testing and deployment phases.
Ability to manage and mentor a multi-disciplinary team of 3-5 resources including offshore resources.
Provide guidance and industry leading practice expertise for ServiceNow ESM/GBS process implementations.
Analyze a company’s ESM/GBS people, process, and technology capabilities; provide leading practice recommendations and contribute insights to strategic roadmaps.
Lead client process and design sessions and facilitate requirements workshops.
Experience in waterfall and agile delivery models, including supporting planning, status reporting, budgets and risk and issue logs.
Create high quality deliverables and project artifacts.
To qualify for the role, you must have
A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline.
Typically, no less than 2-4 years relevant ServiceNow project experience.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
Minimum of one of the following ServiceNow certifications:
ServiceNow Certified Implementation Specialist – HR Service Delivery
ServiceNow Certified Implementation Specialist – Customer Service Management
ServiceNow Certified Implementation Specialist – Field Service Management
3+ years of Big 4 or equivalent consulting experience.
Excellent soft skills: communication, adaptability, problem solving, teamwork, relationship building, dependability, and organization.
Experience leading teams and supervising others.
A driver’s license valid in the U.S.
Ability to travel to meet client needs.
Ideally, you’ll also have
Performance analytics and reporting experience – certifications are a plus.
Source to Pay, Employee Center, Legal Service Delivery, and Workplace Service Delivery experience – certifications are a plus.
Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower).
What We Look For We seek individuals who are proactive, innovative, and eager to contribute to team success. Top performers demonstrate strong analytical skills, effective communication, and a passion for technology and its impact on business.
What We Offer You
A comprehensive compensation and benefits package: base salary range $102,500–$187,900 (US). Additional details available upon request. Includes medical and dental coverage, pension and 401(k) plans, and paid time off.
A flexible hybrid work model: most client‑serving roles work together in person 40‑60% of the time.
A flexible vacation policy based on your personal circumstances.
Are you ready to shape your future with confidence? Apply today. EY accepts applications for this position on an ongoing basis.
EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.
EEO and Accessibility Statement
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and need assistance applying online or requesting an accommodation, please call 1‑800‑EY‑HELP3 (select Option 2 for candidate queries). For additional information, contact ssc.customersupport@ey.com.
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At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help build a better working world.
The opportunity You’ll lead ServiceNow Transformation teams in a rapidly growing area of the business. It’s a client visible role, in which you’ll have opportunities to showcase your ability to not only motivate and develop your team but also establish and maintain new client relationships. You will have an opportunity to grow your consulting and team leadership skills, as well build relationships and obtain experiences that will define your career.
As a Senior Technology Analyst, you will play a pivotal role in bridging the gap between business needs and technical solutions. You will interact with business stakeholders to gather and analyze requirements, ensuring that newly implemented technology solutions meet their needs. Your collaboration with technical teams will be essential in designing and delivering effective system architecture solutions.
Your Key Responsibilities
Engage with clients and internal teams to ensure successful project delivery.
Interact with business stakeholders to evaluate business models and processes.
Analyze newly implemented technology solutions to verify they meet business requirements.
Collaborate with technical teams to design and deliver system architecture solutions.
Skills And Attributes For Success
Act as a workstream lead across all aspects of ServiceNow ESM/GBS engagements and solution delivery, including engagement management, design, configuration/development, testing and deployment phases.
Ability to manage and mentor a multi-disciplinary team of 3-5 resources including offshore resources.
Provide guidance and industry leading practice expertise for ServiceNow ESM/GBS process implementations.
Analyze a company’s ESM/GBS people, process, and technology capabilities; provide leading practice recommendations and contribute insights to strategic roadmaps.
Lead client process and design sessions and facilitate requirements workshops.
Experience in waterfall and agile delivery models, including supporting planning, status reporting, budgets and risk and issue logs.
Create high quality deliverables and project artifacts.
To qualify for the role, you must have
A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline.
Typically, no less than 2-4 years relevant ServiceNow project experience.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
Minimum of one of the following ServiceNow certifications:
ServiceNow Certified Implementation Specialist – HR Service Delivery
ServiceNow Certified Implementation Specialist – Customer Service Management
ServiceNow Certified Implementation Specialist – Field Service Management
3+ years of Big 4 or equivalent consulting experience.
Excellent soft skills: communication, adaptability, problem solving, teamwork, relationship building, dependability, and organization.
Experience leading teams and supervising others.
A driver’s license valid in the U.S.
Ability to travel to meet client needs.
Ideally, you’ll also have
Performance analytics and reporting experience – certifications are a plus.
Source to Pay, Employee Center, Legal Service Delivery, and Workplace Service Delivery experience – certifications are a plus.
Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower).
What We Look For We seek individuals who are proactive, innovative, and eager to contribute to team success. Top performers demonstrate strong analytical skills, effective communication, and a passion for technology and its impact on business.
What We Offer You
A comprehensive compensation and benefits package: base salary range $102,500–$187,900 (US). Additional details available upon request. Includes medical and dental coverage, pension and 401(k) plans, and paid time off.
A flexible hybrid work model: most client‑serving roles work together in person 40‑60% of the time.
A flexible vacation policy based on your personal circumstances.
Are you ready to shape your future with confidence? Apply today. EY accepts applications for this position on an ongoing basis.
EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.
EEO and Accessibility Statement
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and need assistance applying online or requesting an accommodation, please call 1‑800‑EY‑HELP3 (select Option 2 for candidate queries). For additional information, contact ssc.customersupport@ey.com.
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