EY
ServiceNow -Enterprise Service Management (ESM) Senior Consultant - Tech Consult
EY, Palo Alto, California, United States, 94306
ServiceNow - Enterprise Service Management (ESM) Senior Consultant
Location: Anywhere in Country
At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help build a better working world.
ServiceNow Senior Consultant – Enterprise Service Management (ESM) In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital – but can be a risky investment in such a rapidly changing environment. That’s why some of the most prestigious businesses worldwide look to us for authoritative, agile, and efficient solutions for business decision‑making. As a ServiceNow Senior Consultant you’ll play a leading role in that mission, providing the competitive edge our clients need to overcome some of the biggest creative and technical challenges.
Opportunity You’ll lead ServiceNow Transformation teams in a rapidly growing area of the business. It’s a client‑visible role, where you’ll motivate and develop your team, establish and maintain new client relationships, and grow your consulting and team leadership skills.
Key Responsibilities
Engage with clients and internal teams to ensure successful project delivery; may involve regular travel to meet clients.
Interact with business stakeholders to evaluate business models and processes.
Analyze newly implemented technology solutions to verify they meet business requirements.
Collaborate with technical teams to design and deliver system architecture solutions.
Skills and Attributes for Success
Act as a workstream lead across all aspects of ServiceNow ESM/GBS engagements, including design, configuration/development, testing and deployment.
Manage and mentor a multi‑disciplinary team of 3–5 resources, including offshore consultants, developers and testers.
Provide guidance and industry best‑practice expertise for ServiceNow ESM/GBS process implementations.
Analyze a company’s ESM/GBS people, process and technology capabilities, and contribute insights to strategic roadmaps.
Lead client process and design sessions and facilitate requirements workshops with functional and/or business process subject‑matter resources.
Experience with waterfall and agile delivery models, including planning, status reporting, budgets and risk and issue logs.
Create high‑quality deliverables and project artifacts.
Qualifications
Bachelor’s degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline.
2–4 years of relevant ServiceNow project experience.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
At least one of the following ServiceNow certifications:
ServiceNow Certified Implementation Specialist – HR Service Delivery
ServiceNow Certified Implementation Specialist – Customer Service ManagementServiceNow Certified Implementation Specialist – Field Service Management
3+ years of Big 4 or equivalent consulting experience.
Excellent soft skills – communication, adaptability, problem solving, teamwork, relationship building, dependability, organization.
Experience leading teams and supervising others.
Valid U.S. driver’s license.
Availability to travel to meet client needs.
Ideally
Performance analytics and reporting experience – certifications are a plus.
Experience with Source to Pay, Employee Center, Legal Service Delivery, and Workplace Service Delivery – certifications are a plus.
Experience with ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower).
What We Look For Proactive, innovative individuals eager to contribute to team success. Strong analytical and communication skills, passion for technology and its impact on business.
What We Offer
Comprehensive compensation and benefits package; base salary range $102,500 to $187,900 across the U.S., with higher ranges for major metro areas. Total Rewards includes medical, dental, pension, 401(k) and paid time off.
Hybrid work model: most client‑serving staff work in person 40–60 % of the time.
Flexible vacation policy based on personal circumstances, plus EY paid holidays, Winter/Summer breaks and family care leaves.
Equal Employment Opportunity EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, pregnancy, genetic information, national origin, protected veteran status, disability status or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities, including veterans with disabilities.
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At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help build a better working world.
ServiceNow Senior Consultant – Enterprise Service Management (ESM) In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital – but can be a risky investment in such a rapidly changing environment. That’s why some of the most prestigious businesses worldwide look to us for authoritative, agile, and efficient solutions for business decision‑making. As a ServiceNow Senior Consultant you’ll play a leading role in that mission, providing the competitive edge our clients need to overcome some of the biggest creative and technical challenges.
Opportunity You’ll lead ServiceNow Transformation teams in a rapidly growing area of the business. It’s a client‑visible role, where you’ll motivate and develop your team, establish and maintain new client relationships, and grow your consulting and team leadership skills.
Key Responsibilities
Engage with clients and internal teams to ensure successful project delivery; may involve regular travel to meet clients.
Interact with business stakeholders to evaluate business models and processes.
Analyze newly implemented technology solutions to verify they meet business requirements.
Collaborate with technical teams to design and deliver system architecture solutions.
Skills and Attributes for Success
Act as a workstream lead across all aspects of ServiceNow ESM/GBS engagements, including design, configuration/development, testing and deployment.
Manage and mentor a multi‑disciplinary team of 3–5 resources, including offshore consultants, developers and testers.
Provide guidance and industry best‑practice expertise for ServiceNow ESM/GBS process implementations.
Analyze a company’s ESM/GBS people, process and technology capabilities, and contribute insights to strategic roadmaps.
Lead client process and design sessions and facilitate requirements workshops with functional and/or business process subject‑matter resources.
Experience with waterfall and agile delivery models, including planning, status reporting, budgets and risk and issue logs.
Create high‑quality deliverables and project artifacts.
Qualifications
Bachelor’s degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline.
2–4 years of relevant ServiceNow project experience.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
At least one of the following ServiceNow certifications:
ServiceNow Certified Implementation Specialist – HR Service Delivery
ServiceNow Certified Implementation Specialist – Customer Service ManagementServiceNow Certified Implementation Specialist – Field Service Management
3+ years of Big 4 or equivalent consulting experience.
Excellent soft skills – communication, adaptability, problem solving, teamwork, relationship building, dependability, organization.
Experience leading teams and supervising others.
Valid U.S. driver’s license.
Availability to travel to meet client needs.
Ideally
Performance analytics and reporting experience – certifications are a plus.
Experience with Source to Pay, Employee Center, Legal Service Delivery, and Workplace Service Delivery – certifications are a plus.
Experience with ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower).
What We Look For Proactive, innovative individuals eager to contribute to team success. Strong analytical and communication skills, passion for technology and its impact on business.
What We Offer
Comprehensive compensation and benefits package; base salary range $102,500 to $187,900 across the U.S., with higher ranges for major metro areas. Total Rewards includes medical, dental, pension, 401(k) and paid time off.
Hybrid work model: most client‑serving staff work in person 40–60 % of the time.
Flexible vacation policy based on personal circumstances, plus EY paid holidays, Winter/Summer breaks and family care leaves.
Equal Employment Opportunity EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, pregnancy, genetic information, national origin, protected veteran status, disability status or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities, including veterans with disabilities.
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