City of West Sacramento
Senior Recreation Leader - Customer Service
City of West Sacramento, West Sacramento, California, us, 95798
Overview
Are you interested in a rewarding position located in a vibrant riverfront community? West Sacramento is centrally located in Northern California and recognized as a leader in the region and a growing center of commerce and development. The West Sacramento Parks and Recreation Department consists of four separate functions: a Parks Division, Recreation Division, Early Learning Services and Tree Program. This is an excellent opportunity to work with a dynamic and innovative team that is committed to the Department mission of “Parks Make Life Better”.
This is a part‑time, temporary position.
Position Summary The West Sacramento Recreation Center is seeking an enthusiastic and dedicated Customer Service Senior Recreation Leader to ensure exceptional customer service and support recreation programs for the City of West Sacramento. The ideal candidate will have excellent organizational and communication skills, a commitment to high‑quality customer service within a Parks & Recreation or similar community‑focused setting, thrive in a dynamic environment, possess a problem‑solving mindset, and be skilled at building positive relationships with participants, staff, and the public.
Responsibilities
Plan, coordinate, implement and supervise departmental programs, projects and activities at various sites, including but not limited to parks, school sites, recreational facilities and administrative offices.
Supervise assigned staff and volunteers; provide instruction and in‑service training to subordinate staff.
Inspect assigned facilities and/or equipment and recommend necessary repairs, maintenance and supplies.
Promote and practice safety procedures in assigned programs.
Complete written reports and records as required.
Perform clerical/administrative work as necessary and related duties as assigned.
Preferred Qualifications
Customer Service Excellence: Proven experience in customer service roles, ideally within community services or recreation, demonstrating ability to handle inquiries and resolve issues professionally and empathetically.
Registration Systems: Proficiency in recreation management software, such as Sportsman or similar platforms, and experience handling registration and payment processing.
Resourceful Problem Solving: Capacity to address customer concerns and provide creative solutions when applicable.
Education & Experience Education: High school diploma or equivalent; a minimum of twenty (20) semester units of related college education preferred.
Experience: One (1) year of increasingly responsible related experience, including supervisory experience.
Licenses and Certificates Possession of a valid California driver’s license; current CPR and First Aid certificates required prior to placement at the worksite. Depending upon assignment, a Class "B" California driver’s license may be required within thirty (30) days of employment.
Working Conditions May be required to attend off‑hour meetings; exposure to weather conditions while performing some duties outdoors. Must positively pass a fingerprint check and drug screen prior to placement.
Physical Demands Required mobility and endurance for office and field environment; sit at a desk for long periods; walk, stand, bend, squat, twist and reach frequently; lift light weights.
Environmental Elements Work in an office or field environment with moderate noise levels and controlled temperature. Interactions may include handling upset staff or public representatives and enforcing department guidelines and policies.
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This is a part‑time, temporary position.
Position Summary The West Sacramento Recreation Center is seeking an enthusiastic and dedicated Customer Service Senior Recreation Leader to ensure exceptional customer service and support recreation programs for the City of West Sacramento. The ideal candidate will have excellent organizational and communication skills, a commitment to high‑quality customer service within a Parks & Recreation or similar community‑focused setting, thrive in a dynamic environment, possess a problem‑solving mindset, and be skilled at building positive relationships with participants, staff, and the public.
Responsibilities
Plan, coordinate, implement and supervise departmental programs, projects and activities at various sites, including but not limited to parks, school sites, recreational facilities and administrative offices.
Supervise assigned staff and volunteers; provide instruction and in‑service training to subordinate staff.
Inspect assigned facilities and/or equipment and recommend necessary repairs, maintenance and supplies.
Promote and practice safety procedures in assigned programs.
Complete written reports and records as required.
Perform clerical/administrative work as necessary and related duties as assigned.
Preferred Qualifications
Customer Service Excellence: Proven experience in customer service roles, ideally within community services or recreation, demonstrating ability to handle inquiries and resolve issues professionally and empathetically.
Registration Systems: Proficiency in recreation management software, such as Sportsman or similar platforms, and experience handling registration and payment processing.
Resourceful Problem Solving: Capacity to address customer concerns and provide creative solutions when applicable.
Education & Experience Education: High school diploma or equivalent; a minimum of twenty (20) semester units of related college education preferred.
Experience: One (1) year of increasingly responsible related experience, including supervisory experience.
Licenses and Certificates Possession of a valid California driver’s license; current CPR and First Aid certificates required prior to placement at the worksite. Depending upon assignment, a Class "B" California driver’s license may be required within thirty (30) days of employment.
Working Conditions May be required to attend off‑hour meetings; exposure to weather conditions while performing some duties outdoors. Must positively pass a fingerprint check and drug screen prior to placement.
Physical Demands Required mobility and endurance for office and field environment; sit at a desk for long periods; walk, stand, bend, squat, twist and reach frequently; lift light weights.
Environmental Elements Work in an office or field environment with moderate noise levels and controlled temperature. Interactions may include handling upset staff or public representatives and enforcing department guidelines and policies.
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