Remington Hospitality
Front Office Manager- TownPlace Suites Sea World
Remington Hospitality, Orlando, Florida, us, 32885
Front Office Manager- TownPlace Suites Sea World
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Front Office Manager- TownPlace Suites Sea World
role at
Remington Hospitality
Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times. Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
Resolve guest complaints, ensuring guest satisfaction in each interaction. Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome.
Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
Seniority level Mid-Senior level
Employment type Full-time
Job function Other
Industries Hospitality
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Front Office Manager- TownPlace Suites Sea World
role at
Remington Hospitality
Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times. Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
Resolve guest complaints, ensuring guest satisfaction in each interaction. Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome.
Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
Seniority level Mid-Senior level
Employment type Full-time
Job function Other
Industries Hospitality
#J-18808-Ljbffr