Wisler Plumbing and Air
Part Time Customer Care Representative
Wisler Plumbing and Air, Rocky Mount, Virginia, United States, 24151
At Wisler Plumbing Heating Cooling and Electric, we’re not just another home services company – we’re a family that values top‑notch customer care and an unbeatable workplace culture. If you thrive on helping people, enjoy problem‑solving, and want to be part of a team that genuinely supports you, this is the role for you.
What’s in it for You?
Competitive Pay : $17-21 per hour + Bonus & Commission Opportunities
Stable Schedule : Part‑time, rotating shift. 2 people will rotate between:
Shift 1 : Monday‑Friday, 5‑9 pm onsite (open to discussing remote options). After 9 pm, person will take phone home with them and earn a flat rate per call booked.
Shift 2 : Saturday and Sunday, 8 am‑5 pm onsite (open to discussing remote options). After 5 pm, person will take phone home with them and earn a flat rate per call booked.
Paid Training & Growth : Hands‑on training with clear career advancement opportunities
Extra Perks : Employee Discounts, Volunteer Programs
Your New Role As a Customer Care Representative in Rocky Mount, VA, you will be responsible for the following:
Answer inbound customer calls and book service appointments using scripts.
Make outbound calls to existing clients to schedule routine maintenance.
Accurately enter customer and job details into the system.
Perform quality control calls as needed to ensure customer satisfaction.
Maintain a 90% booking ratio on incoming calls and meet call volume expectations.
Assist in dispatch duties.
Hiring Expectations Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience.
Job Requirements
Education : High school coursework required.
Experience : No prior experience necessary; we provide paid training.
Skills : Strong communication, attention to detail, and a customer‑focused mindset.
Requirements : Must pass a background check and drug test. Tobacco‑free candidates are preferred. Remote option with Wi‑Fi and computer speed verification and some onsite days.
Wisler Plumbing Heating Cooling and Electric is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status.
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What’s in it for You?
Competitive Pay : $17-21 per hour + Bonus & Commission Opportunities
Stable Schedule : Part‑time, rotating shift. 2 people will rotate between:
Shift 1 : Monday‑Friday, 5‑9 pm onsite (open to discussing remote options). After 9 pm, person will take phone home with them and earn a flat rate per call booked.
Shift 2 : Saturday and Sunday, 8 am‑5 pm onsite (open to discussing remote options). After 5 pm, person will take phone home with them and earn a flat rate per call booked.
Paid Training & Growth : Hands‑on training with clear career advancement opportunities
Extra Perks : Employee Discounts, Volunteer Programs
Your New Role As a Customer Care Representative in Rocky Mount, VA, you will be responsible for the following:
Answer inbound customer calls and book service appointments using scripts.
Make outbound calls to existing clients to schedule routine maintenance.
Accurately enter customer and job details into the system.
Perform quality control calls as needed to ensure customer satisfaction.
Maintain a 90% booking ratio on incoming calls and meet call volume expectations.
Assist in dispatch duties.
Hiring Expectations Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience.
Job Requirements
Education : High school coursework required.
Experience : No prior experience necessary; we provide paid training.
Skills : Strong communication, attention to detail, and a customer‑focused mindset.
Requirements : Must pass a background check and drug test. Tobacco‑free candidates are preferred. Remote option with Wi‑Fi and computer speed verification and some onsite days.
Wisler Plumbing Heating Cooling and Electric is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status.
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