Sherwin-Williams
Retail Store Customer Service Specialist
Sherwin-Williams, Beech Grove, Indiana, United States, 46107
Retail Store Customer Service Specialist
4 days ago Be among the first 25 applicants
This range is provided by Sherwin-Williams. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $17.05/hr – $17.05/hr
Job Description This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction, stay up-to-date with product features, and maintain the high quality and visual standards of the products and store. They are tasked with achieving excellent customer service while consistently meeting the store’s sales goals.
Locations
Store #1006, 4594 S. Emerson Ave., Indianapolis, IN 46203
Store #722272, 5360 E. Southport Rd., Indianapolis 46237
Store 1528, 10120 E. Washington St., Indianapolis 46229
Responsibilities
Ensure high levels of customer satisfaction through excellent sales service
Assist customers in person and over the phone by determining needs and presenting appropriate products and services
Build productive trust relationships with wholesale and retail customers
Process sales transactions accurately and consistently with policies and procedures
Follow and achieve sales goals on a monthly, quarterly, and yearly basis
Maintain precise work order files and formulas
Pull appropriate products from the sales floor or warehouse
Tint and mix products, as needed, to customer specifications
Stock shelves and set up displays
Clean store equipment
Load/unload delivery trucks
Assist in making deliveries, as needed
Maintain in‑stock and presentable condition of assigned areas
Remain knowledgeable on products offered and discuss available options
Comply with inventory control procedures
Suggest ways to improve sales
Minimum Requirements
Must be at least eighteen (18) years of age
Must be legally authorized to work in the United States without needing sponsorship for employment work visa status now or in the future
Must have a valid, unrestricted driver’s license
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
Preferred Qualifications
High school diploma or GED
At least one (1) year of experience in a delivery, retail, or customer service position
Previous work experience selling paint and paint‑related products
Previous work experience operating tinting and mixing equipment
Ability to read, write, comprehend, and communicate in more than one language (Spanish preferred)
Sherwin‑Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.
Please be aware, Sherwin‑Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.
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This range is provided by Sherwin-Williams. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $17.05/hr – $17.05/hr
Job Description This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction, stay up-to-date with product features, and maintain the high quality and visual standards of the products and store. They are tasked with achieving excellent customer service while consistently meeting the store’s sales goals.
Locations
Store #1006, 4594 S. Emerson Ave., Indianapolis, IN 46203
Store #722272, 5360 E. Southport Rd., Indianapolis 46237
Store 1528, 10120 E. Washington St., Indianapolis 46229
Responsibilities
Ensure high levels of customer satisfaction through excellent sales service
Assist customers in person and over the phone by determining needs and presenting appropriate products and services
Build productive trust relationships with wholesale and retail customers
Process sales transactions accurately and consistently with policies and procedures
Follow and achieve sales goals on a monthly, quarterly, and yearly basis
Maintain precise work order files and formulas
Pull appropriate products from the sales floor or warehouse
Tint and mix products, as needed, to customer specifications
Stock shelves and set up displays
Clean store equipment
Load/unload delivery trucks
Assist in making deliveries, as needed
Maintain in‑stock and presentable condition of assigned areas
Remain knowledgeable on products offered and discuss available options
Comply with inventory control procedures
Suggest ways to improve sales
Minimum Requirements
Must be at least eighteen (18) years of age
Must be legally authorized to work in the United States without needing sponsorship for employment work visa status now or in the future
Must have a valid, unrestricted driver’s license
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
Preferred Qualifications
High school diploma or GED
At least one (1) year of experience in a delivery, retail, or customer service position
Previous work experience selling paint and paint‑related products
Previous work experience operating tinting and mixing equipment
Ability to read, write, comprehend, and communicate in more than one language (Spanish preferred)
Sherwin‑Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.
Please be aware, Sherwin‑Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.
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