Sherwin-Williams
Store Customer Service Specialist
Sherwin-Williams, Noblesville, Indiana, United States, 46060
Join to apply for the Store Customer Service Specialist role at Sherwin-Williams
Base Pay Range $17.05/hr – $17.05/hr
Job Description This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer questions about Sherwin‑Williams products, and recommend the right solutions. They are also expected to promptly resolve any customer concerns, ensure maximum client satisfaction, stay up-to-date with product features, and maintain the high quality and visual standards of the products and store. Specialists are tasked with achieving excellent customer service while consistently meeting the store’s sales goals.
Selected candidates will work at Store #1392, located at: 14155 Mundy Dr., Noblesville, IN 46060.
This is a full‑time position and the starting pay rate is $17.05/hr.
Responsibilities
Ensure high levels of customer satisfaction through excellent sales service
Assist customers in person and over the phone by determining needs and presenting appropriate products and services
Build productive trust relationships with wholesale and retail customers
Process sales transactions accurately and consistently with policies and procedures
Follow and achieve sales goals on a monthly, quarterly, and yearly basis
Maintain precise work order files and formulas
Pull appropriate products from the sales floor or warehouse
Tint and mix products, as needed, to customer specifications
Stock shelves and set up displays
Clean store equipment
Load/unload delivery trucks
Assist in making deliveries, as needed
Maintain in‑stock and presentable condition of assigned areas
Remain knowledgeable on products offered and discuss available options
Comply with inventory control procedures
Suggest ways to improve sales
Qualifications
Must be at least eighteen (18) years of age
Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
Must have a valid, unrestricted Driver’s License
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
Preferred Qualifications
High School diploma or GED
At least one (1) year experience working in a delivery, retail, or customer service position
Previous work experience selling paint and paint‑related products
Previous work experience operating tinting and mixing equipment
Ability to read, write, comprehend, and communicate in more than one language
Ability to read, write, comprehend, and communicate in Spanish
About Us At Sherwin‑Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible for customers and our business to achieve great results.
Benefits Life – rewards, benefits and flexibility to enhance your health and well-being
Career – opportunities to learn, develop new skills and grow your contribution
Connection – an inclusive team and commitment to our own and broader communities
Application Process Step 1
– Online Application: Find the role on our Careers page and create your profile by entering or importing your details.
Step 2
– Digital Interview: Qualified candidates will complete a digital video interview via HireVue within 7 days of invitation.
Step 3
– In‑Store Interview: Interviewers will review the video interview and invite top candidates to meet in store, specialty wholesale branch, floorcovering facility or delivery service terminal.
Qualified applicants with arrest or conviction records will be considered in accordance with applicable federal, state and local laws.
Sherwin‑Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.
As a VEVRAA Federal Contractor, Sherwin‑Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.
Please note: Sherwin‑Williams recruiting team members will never request a payment or sensitive personal information during the application process.
#J-18808-Ljbffr
Base Pay Range $17.05/hr – $17.05/hr
Job Description This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer questions about Sherwin‑Williams products, and recommend the right solutions. They are also expected to promptly resolve any customer concerns, ensure maximum client satisfaction, stay up-to-date with product features, and maintain the high quality and visual standards of the products and store. Specialists are tasked with achieving excellent customer service while consistently meeting the store’s sales goals.
Selected candidates will work at Store #1392, located at: 14155 Mundy Dr., Noblesville, IN 46060.
This is a full‑time position and the starting pay rate is $17.05/hr.
Responsibilities
Ensure high levels of customer satisfaction through excellent sales service
Assist customers in person and over the phone by determining needs and presenting appropriate products and services
Build productive trust relationships with wholesale and retail customers
Process sales transactions accurately and consistently with policies and procedures
Follow and achieve sales goals on a monthly, quarterly, and yearly basis
Maintain precise work order files and formulas
Pull appropriate products from the sales floor or warehouse
Tint and mix products, as needed, to customer specifications
Stock shelves and set up displays
Clean store equipment
Load/unload delivery trucks
Assist in making deliveries, as needed
Maintain in‑stock and presentable condition of assigned areas
Remain knowledgeable on products offered and discuss available options
Comply with inventory control procedures
Suggest ways to improve sales
Qualifications
Must be at least eighteen (18) years of age
Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
Must have a valid, unrestricted Driver’s License
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
Preferred Qualifications
High School diploma or GED
At least one (1) year experience working in a delivery, retail, or customer service position
Previous work experience selling paint and paint‑related products
Previous work experience operating tinting and mixing equipment
Ability to read, write, comprehend, and communicate in more than one language
Ability to read, write, comprehend, and communicate in Spanish
About Us At Sherwin‑Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible for customers and our business to achieve great results.
Benefits Life – rewards, benefits and flexibility to enhance your health and well-being
Career – opportunities to learn, develop new skills and grow your contribution
Connection – an inclusive team and commitment to our own and broader communities
Application Process Step 1
– Online Application: Find the role on our Careers page and create your profile by entering or importing your details.
Step 2
– Digital Interview: Qualified candidates will complete a digital video interview via HireVue within 7 days of invitation.
Step 3
– In‑Store Interview: Interviewers will review the video interview and invite top candidates to meet in store, specialty wholesale branch, floorcovering facility or delivery service terminal.
Qualified applicants with arrest or conviction records will be considered in accordance with applicable federal, state and local laws.
Sherwin‑Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.
As a VEVRAA Federal Contractor, Sherwin‑Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.
Please note: Sherwin‑Williams recruiting team members will never request a payment or sensitive personal information during the application process.
#J-18808-Ljbffr