Ross Stores, Inc.
Join to apply for the
Area Supervisor
role at
Ross Stores, Inc.
Our values start with our people, join a team that values you!
Bring your talents to Ross, our leading off‑price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high‑quality brands and on‑trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.
Our Corporate headquarters are in Dublin, CA; we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.
As Part Of Our Team, You Will Experience
Success: our winning team pursues excellence while learning and evolving.
Career growth: we develop industry‑leading talent because Ross grows when our people grow.
Teamwork: we work together to solve the hard problems and find the right solution.
Our commitment to Diversity, Equality & Inclusion, and our community: we celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.
General Purpose The Area Supervisor is a member of the Store Leadership who is responsible for a specific, assigned area of the Store as well as the general operations and supervision of the Store when functioning as the Manager on Duty. Area Supervisors are responsible for opening and closing the Store, supervising Associates, and maintaining a friendly, easy‑to‑shop environment. They ensure proper merchandise presentation and maintain a clean work area at all times. Area Supervisors also supervise company operational processes as needed.
Essential Functions Maintaining Safe & Secure Environments
Understand that safety is the number one priority and practice safe behaviors in everything they do.
Maintain a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Immediately correct or report any unsafe conditions or practices to Store Leadership.
Secure the building, including entrance/exit control, Electronic Article Surveillance devices, cash office security, armored carrier pick‑ups and register area.
Remove clutter and ensure safe, clear egress to emergency exits.
Ensure customer safety including accident prevention, accident reporting and emergency procedures.
Test fire alarm systems as scheduled and respond to after‑hours alarms when requested.
Customer Service
Treat all customers, associates, and other leaders with respect.
Demonstrate courtesy, friendliness, and professionalism at all times. Recognize associates using company recognition programs.
Personal and Store Brand
Represent and support the company brand at all times.
Maintain a professional appearance in accordance with the company dress code. Ensure all associates adhere to the dress code at all times.
Keep all areas of the store clean, well‑maintained, and merchandise to standard.
Responsible for daily trash removal.
Inspect restrooms hourly to ensure cleanliness standards are met.
General Merchandising
Ensure recovery, sizing and markdowns are completed to company standards through teaching, assigning tasks, and following up per best practices.
Responsible for receiving merchandise truck when needed.
Process all merchandise with a sense of urgency.
Responsible for receipt of all non‑merchandise inbound deliveries.
Responsible for cleanliness and organization of all stockrooms.
Help deliver and place merchandise on sales floor when all merchandise is processed.
Secure and process back‑stock to company policy.
Merchandise department including the back stock.
Reduce loss due to damage.
Ensure compliance to monthly presentation guidelines in assigned area.
Handle floor moves and signing, including promotional signing as needed.
Re‑wrap items as needed.
Loss Prevention
Understands and complies with the Loss Prevention Awareness Program.
As a representative of Ross Leadership, demonstrate integrity and honesty in all interactions with associates and customers. Safeguard confidential information, cash and credit card information, and merchandise.
Maintain the Public View Monitor system properly.
Conduct “Code 50” package inspections.
Execute all company best practices and maximize productivity by minimizing steps and touches while working.
Front End Supervision And Operations
Execute all company best practices and maximize productivity by minimizing steps and extra touches. Ensure associates are executing to company standards at the front end.
Maintain pace, energy and presence at the front end, managing the line to expedite customer wait time.
Train and coach associates on cash registers, shortage control policies and other front end procedures to meet friendly and productivity standards.
Control associate break schedule for backups, lunches and breaks.
Ensure all equipment is working properly.
Maintain proper supplies and recovery for the front end area.
Ensure go‑backs are expedited, properly scanned, security tagged and ticketed.
Teach all associates the “Scan and Bag” best practice.
Ensure salability of merchandise on the front end, aisle tables, men’s/women’s 4‑way features, and specialty racks.
Fitting Rooms
Responsible for the maintenance and cleanliness of the fitting rooms.
Ensure all fitting room garment tags are audited and accounted for to company policy.
Maintain go‑back compliance throughout the day. All merchandise returned to the sales floor must be ticketed, scanned, nubbed and security tagged as needed.
Administrative Duties as Assigned by Store Manager
Ensure cash pulls and bank deposits are conducted to company policy.
Responsible for front end control when needed. Understand and adhere to policies and procedures that refer to refund approval, associate purchase approval, securing tills and cash in safe, register paid outs/ins, void approval, register media and break schedules.
Responsible for payroll administration, including daily punch edits, associate scheduling compliance, Sunday payroll transmission and payroll reporting as needed.
Other duties as assigned by the store manager.
Competencies
Manages work processes
Business acumen
Plans, aligns and prioritizes
Builds talent
Collaborates
Leading by example
Communicates effectively
Ensures accountability & execution
Qualifications And Special Skills Required
Excellent verbal communication skills.
Fluency in English.
Prior customer service and supervisory experience preferred.
Familiarity with point‑of‑sale equipment and applications.
Ability to perform basic mathematical calculations commonly used in retail environments.
Ability to work evenings and weekends.
Physical Requirements / ADA
Use all store equipment, including PDTs, registers and PC as required.
Spend up to 100% of working time standing, walking and moving around the store.
Regularly bend at the waist, squat, kneel, climb, carry, reach and stoop.
Occasionally push, pull and lift more than 25 lbs.
Use janitorial equipment, rolling racks, ladders and other assigned supplies.
Certain assignments may require other qualifications and skills.
Associates who work stockroom shifts: push, pull and lift more than 20 lbs.
Supervisory Responsibilities
Retail Associates
Stockroom Leads (where applicable)
DISCLAIMER This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all‑inclusive listing of duties and responsibilities. Contents are subject to change at management’s discretion.
Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company’s overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (including pregnancy, childbirth, breastfeeding and related medical conditions), veteran status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.
The base pay range for this role is $20.31 – $20.81. The base pay range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.
Benefits offered to all Associates include Accident, Critical Illness, Vision, Auto, Home, and Pet insurance programs; Associate Discount; Identity Protection; Associate Purchase Program; Benefit Hub Discount Mall; Employee Assistance Program; Commuter Benefits; 401(k) (service requirements); Employee Stock Purchase Program; Ross Cares Fund; College Discounts; Sick Pay (where legally required); and Referral Bonuses. All full‑time associates, including FT Retail Associate, Area Supervisor, Assistant Store Manager and Store Manager, are eligible for extended benefits including Medical/Dental/Vision Health Insurance, Legal Insurance, Vacation Buy, Flexible Spending Account, Health Savings Account, Life/ADD Insurance, Long‑Term Disability, Enhanced Maternity and Parental Leave Benefit, Vacation Pay accrued at a rate of 10 days per year after eligibility commences, 9 personal and company holidays. AS, ASM and SM associates in stores and exempt corporate and buying office roles are also eligible to receive a bonus based on individual and business performance.
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Business Development and Sales
Retail
#J-18808-Ljbffr
Area Supervisor
role at
Ross Stores, Inc.
Our values start with our people, join a team that values you!
Bring your talents to Ross, our leading off‑price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high‑quality brands and on‑trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.
Our Corporate headquarters are in Dublin, CA; we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.
As Part Of Our Team, You Will Experience
Success: our winning team pursues excellence while learning and evolving.
Career growth: we develop industry‑leading talent because Ross grows when our people grow.
Teamwork: we work together to solve the hard problems and find the right solution.
Our commitment to Diversity, Equality & Inclusion, and our community: we celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.
General Purpose The Area Supervisor is a member of the Store Leadership who is responsible for a specific, assigned area of the Store as well as the general operations and supervision of the Store when functioning as the Manager on Duty. Area Supervisors are responsible for opening and closing the Store, supervising Associates, and maintaining a friendly, easy‑to‑shop environment. They ensure proper merchandise presentation and maintain a clean work area at all times. Area Supervisors also supervise company operational processes as needed.
Essential Functions Maintaining Safe & Secure Environments
Understand that safety is the number one priority and practice safe behaviors in everything they do.
Maintain a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Immediately correct or report any unsafe conditions or practices to Store Leadership.
Secure the building, including entrance/exit control, Electronic Article Surveillance devices, cash office security, armored carrier pick‑ups and register area.
Remove clutter and ensure safe, clear egress to emergency exits.
Ensure customer safety including accident prevention, accident reporting and emergency procedures.
Test fire alarm systems as scheduled and respond to after‑hours alarms when requested.
Customer Service
Treat all customers, associates, and other leaders with respect.
Demonstrate courtesy, friendliness, and professionalism at all times. Recognize associates using company recognition programs.
Personal and Store Brand
Represent and support the company brand at all times.
Maintain a professional appearance in accordance with the company dress code. Ensure all associates adhere to the dress code at all times.
Keep all areas of the store clean, well‑maintained, and merchandise to standard.
Responsible for daily trash removal.
Inspect restrooms hourly to ensure cleanliness standards are met.
General Merchandising
Ensure recovery, sizing and markdowns are completed to company standards through teaching, assigning tasks, and following up per best practices.
Responsible for receiving merchandise truck when needed.
Process all merchandise with a sense of urgency.
Responsible for receipt of all non‑merchandise inbound deliveries.
Responsible for cleanliness and organization of all stockrooms.
Help deliver and place merchandise on sales floor when all merchandise is processed.
Secure and process back‑stock to company policy.
Merchandise department including the back stock.
Reduce loss due to damage.
Ensure compliance to monthly presentation guidelines in assigned area.
Handle floor moves and signing, including promotional signing as needed.
Re‑wrap items as needed.
Loss Prevention
Understands and complies with the Loss Prevention Awareness Program.
As a representative of Ross Leadership, demonstrate integrity and honesty in all interactions with associates and customers. Safeguard confidential information, cash and credit card information, and merchandise.
Maintain the Public View Monitor system properly.
Conduct “Code 50” package inspections.
Execute all company best practices and maximize productivity by minimizing steps and touches while working.
Front End Supervision And Operations
Execute all company best practices and maximize productivity by minimizing steps and extra touches. Ensure associates are executing to company standards at the front end.
Maintain pace, energy and presence at the front end, managing the line to expedite customer wait time.
Train and coach associates on cash registers, shortage control policies and other front end procedures to meet friendly and productivity standards.
Control associate break schedule for backups, lunches and breaks.
Ensure all equipment is working properly.
Maintain proper supplies and recovery for the front end area.
Ensure go‑backs are expedited, properly scanned, security tagged and ticketed.
Teach all associates the “Scan and Bag” best practice.
Ensure salability of merchandise on the front end, aisle tables, men’s/women’s 4‑way features, and specialty racks.
Fitting Rooms
Responsible for the maintenance and cleanliness of the fitting rooms.
Ensure all fitting room garment tags are audited and accounted for to company policy.
Maintain go‑back compliance throughout the day. All merchandise returned to the sales floor must be ticketed, scanned, nubbed and security tagged as needed.
Administrative Duties as Assigned by Store Manager
Ensure cash pulls and bank deposits are conducted to company policy.
Responsible for front end control when needed. Understand and adhere to policies and procedures that refer to refund approval, associate purchase approval, securing tills and cash in safe, register paid outs/ins, void approval, register media and break schedules.
Responsible for payroll administration, including daily punch edits, associate scheduling compliance, Sunday payroll transmission and payroll reporting as needed.
Other duties as assigned by the store manager.
Competencies
Manages work processes
Business acumen
Plans, aligns and prioritizes
Builds talent
Collaborates
Leading by example
Communicates effectively
Ensures accountability & execution
Qualifications And Special Skills Required
Excellent verbal communication skills.
Fluency in English.
Prior customer service and supervisory experience preferred.
Familiarity with point‑of‑sale equipment and applications.
Ability to perform basic mathematical calculations commonly used in retail environments.
Ability to work evenings and weekends.
Physical Requirements / ADA
Use all store equipment, including PDTs, registers and PC as required.
Spend up to 100% of working time standing, walking and moving around the store.
Regularly bend at the waist, squat, kneel, climb, carry, reach and stoop.
Occasionally push, pull and lift more than 25 lbs.
Use janitorial equipment, rolling racks, ladders and other assigned supplies.
Certain assignments may require other qualifications and skills.
Associates who work stockroom shifts: push, pull and lift more than 20 lbs.
Supervisory Responsibilities
Retail Associates
Stockroom Leads (where applicable)
DISCLAIMER This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all‑inclusive listing of duties and responsibilities. Contents are subject to change at management’s discretion.
Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company’s overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (including pregnancy, childbirth, breastfeeding and related medical conditions), veteran status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.
The base pay range for this role is $20.31 – $20.81. The base pay range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.
Benefits offered to all Associates include Accident, Critical Illness, Vision, Auto, Home, and Pet insurance programs; Associate Discount; Identity Protection; Associate Purchase Program; Benefit Hub Discount Mall; Employee Assistance Program; Commuter Benefits; 401(k) (service requirements); Employee Stock Purchase Program; Ross Cares Fund; College Discounts; Sick Pay (where legally required); and Referral Bonuses. All full‑time associates, including FT Retail Associate, Area Supervisor, Assistant Store Manager and Store Manager, are eligible for extended benefits including Medical/Dental/Vision Health Insurance, Legal Insurance, Vacation Buy, Flexible Spending Account, Health Savings Account, Life/ADD Insurance, Long‑Term Disability, Enhanced Maternity and Parental Leave Benefit, Vacation Pay accrued at a rate of 10 days per year after eligibility commences, 9 personal and company holidays. AS, ASM and SM associates in stores and exempt corporate and buying office roles are also eligible to receive a bonus based on individual and business performance.
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Business Development and Sales
Retail
#J-18808-Ljbffr