Ross Stores, Inc.
Area Supervisor
– Ross Stores, Inc.
Join a team that values you! Ross is the leading off‑price retail chain with over 2,200 stores, offering customers a constant stream of high‑quality brands and on‑trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.
Our Promise to You
Success – pursue excellence while learning and evolving.
Career growth – develop industry‑leading talent because Ross grows when our people grow.
Teamwork – solve hard problems together and find the right solution.
Diversity & Inclusion – celebrate the backgrounds, identities, and ideas of our people and shoppers.
General Purpose The Area Supervisor is a member of the Store Leadership team responsible for a specific, assigned area of the store and for general operations and supervision when serving as Manager on Duty. Responsibilities include opening and closing the store, supervising associates, maintaining a friendly, easy‑to‑shop environment, ensuring proper merchandise presentation, and maintaining a clean workplace. The Area Supervisor also executes and supervises company operational processes as needed.
Essential Functions Maintaining Safe & Secure Environments
Safety is the number one priority.
Maintain awareness on the sales floor and correct or report unsafe conditions.
Secure the building, manage entrance/exit control, EAS device checks, cash office security, armored carrier pick‑ups, and register area.
Remove clutter and keep clear egress to emergency exits.
Ensure customer safety, prevent accidents, report incidents, and follow emergency procedures.
Test all fire alarm systems as scheduled and respond to after‑hours alarms when requested.
Customer Service
Treat all customers, associates, and other leaders with respect.
Demonstrate courtesy, friendliness, and professionalism at all times.
Recognize associates via company recognition programs.
Personal and Store Brand
Represent and support the company brand.
Maintain a professional appearance in accordance with the dress code.
Ensure all associates adhere to the dress code.
Keep all areas of the store clean, well‑maintained, and merchandised to standard.
Responsible for daily trash removal and restroom inspections.
General Merchandising
Ensure recovery, sizing, and markdowns meet company standards.
Receive merchandise truck and process all merchandise urgently.
Accept all non‑merchandise inbound deliveries.
Maintain cleanliness and organization of all stockrooms.
Help deliver and place merchandise on the sales floor.
Ensure back‑stock is secured and processed to policy.
Merchandise departments, including back‑stock.
Reduce loss due to damage and comply with monthly presentation guidelines.
Perform floor moves, signing, and promotional signing as needed.
Handle re‑wraps as required.
Loss Prevention
Execute the Loss Prevention Awareness Program and maintain a strong presence on floor.
Demonstrate integrity, safeguard confidential information, cash and credit card data.
Maintain the Public View Monitor system.
Conduct “Code 50” package inspections.
Implement best practices to minimize steps and touches.
Front End Supervision and Operations
Execute best practices and minimize steps at the front end.
Maintain pace and presence at the front end and manage line to expedite wait time.
Train and coach associates on cash registers, shortage control, and other front‑end procedures.
Control associate break schedules for backups, lunches, and breaks.
Ensure all equipment is working properly and maintain proper supplies.
Expedite go‑backs, ensuring they are scanned, security‑tagged, and ticketed.
Teach the “Scan and Bag” best practice.
Ensure salability of merchandise on the front end and specialty racks.
Fitting Rooms
Maintain and clean fitting rooms.
Audit all fitting room garment tags and account for them.
Manage go‑back compliance for returned merchandise.
Administrative Duties (as assigned by Store Manager)
Conduct cash pulls and bank deposits.
Control front‑end activity and approve refunds, payer purchases, and cash security.
Administer payroll, edit punchouts, schedule compliance, and reporting.
Other duties as assigned by Store Manager.
Competencies
Manage Work Processes
Business Acumen
Plan, Align & Prioritize
Build Talent
Collaborate
Lead by Example
Communicate Effectively
Ensure Accountability & Execution
Qualifications and Special Skills Required
Excellent verbal communication skills.
Fluency in English.
Prior customer service and supervisory experience preferred.
Familiarity with point‑of‑sale equipment and applications.
Basic math skills common to retail environments.
Ability to work evenings and weekends.
Physical Requirements / ADA
Use all store equipment including PDTs, registers, PC.
Spend up to 100% of time standing, walking, moving around the store.
Regularly bend at waist, squat, kneel, climb, carry, reach, stoop.
Occasionally push, pull, lift more than 25 lbs.
Use janitorial equipment, rolling racks, ladders, and other supplies.
Stockroom shifts may require pushing, pulling, lifting more than 20 lbs.
Supervisory Responsibilities
Retail Associates
Stockroom Leads (where applicable)
Equal Employment Opportunity Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (including pregnancy), veteran status, marital or domestic partnership status, medical condition, genetic information, gender identity, gender expression, sexual orientation and any other category protected by federal, state or local laws.
Compensation and Benefits Base pay range: $16.31 – $16.81 per hour. Other rewards, benefits and incentives vary by position and location.
Benefits offered to all associates include Accident, Critical Illness, Vision, Auto, Home, and Pet insurance programs; Associate Discount; Identity Protection; Associate Purchase Program; Benefit Hub Discount Mall; Employee Assistance Program; Commuter Benefits; 401(k) (service requirements); Employee Stock Purchase Program; Ross Cares Fund; College Discounts; Sick Pay (where legally required); and Referral Bonuses. Full‑time associates are eligible for extended benefits including medical, dental, vision, legal insurance, vacation, FSA, HSA, life/AD&D, long‑term disability, enhanced maternity and parental leave, accrual of vacation days, 9 personal and company holidays, and bonus eligibility based on performance.
Job Openings This requisition does not have an anticipated close date. Ross Stores Inc. is continually accepting applications for this position.
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– Ross Stores, Inc.
Join a team that values you! Ross is the leading off‑price retail chain with over 2,200 stores, offering customers a constant stream of high‑quality brands and on‑trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.
Our Promise to You
Success – pursue excellence while learning and evolving.
Career growth – develop industry‑leading talent because Ross grows when our people grow.
Teamwork – solve hard problems together and find the right solution.
Diversity & Inclusion – celebrate the backgrounds, identities, and ideas of our people and shoppers.
General Purpose The Area Supervisor is a member of the Store Leadership team responsible for a specific, assigned area of the store and for general operations and supervision when serving as Manager on Duty. Responsibilities include opening and closing the store, supervising associates, maintaining a friendly, easy‑to‑shop environment, ensuring proper merchandise presentation, and maintaining a clean workplace. The Area Supervisor also executes and supervises company operational processes as needed.
Essential Functions Maintaining Safe & Secure Environments
Safety is the number one priority.
Maintain awareness on the sales floor and correct or report unsafe conditions.
Secure the building, manage entrance/exit control, EAS device checks, cash office security, armored carrier pick‑ups, and register area.
Remove clutter and keep clear egress to emergency exits.
Ensure customer safety, prevent accidents, report incidents, and follow emergency procedures.
Test all fire alarm systems as scheduled and respond to after‑hours alarms when requested.
Customer Service
Treat all customers, associates, and other leaders with respect.
Demonstrate courtesy, friendliness, and professionalism at all times.
Recognize associates via company recognition programs.
Personal and Store Brand
Represent and support the company brand.
Maintain a professional appearance in accordance with the dress code.
Ensure all associates adhere to the dress code.
Keep all areas of the store clean, well‑maintained, and merchandised to standard.
Responsible for daily trash removal and restroom inspections.
General Merchandising
Ensure recovery, sizing, and markdowns meet company standards.
Receive merchandise truck and process all merchandise urgently.
Accept all non‑merchandise inbound deliveries.
Maintain cleanliness and organization of all stockrooms.
Help deliver and place merchandise on the sales floor.
Ensure back‑stock is secured and processed to policy.
Merchandise departments, including back‑stock.
Reduce loss due to damage and comply with monthly presentation guidelines.
Perform floor moves, signing, and promotional signing as needed.
Handle re‑wraps as required.
Loss Prevention
Execute the Loss Prevention Awareness Program and maintain a strong presence on floor.
Demonstrate integrity, safeguard confidential information, cash and credit card data.
Maintain the Public View Monitor system.
Conduct “Code 50” package inspections.
Implement best practices to minimize steps and touches.
Front End Supervision and Operations
Execute best practices and minimize steps at the front end.
Maintain pace and presence at the front end and manage line to expedite wait time.
Train and coach associates on cash registers, shortage control, and other front‑end procedures.
Control associate break schedules for backups, lunches, and breaks.
Ensure all equipment is working properly and maintain proper supplies.
Expedite go‑backs, ensuring they are scanned, security‑tagged, and ticketed.
Teach the “Scan and Bag” best practice.
Ensure salability of merchandise on the front end and specialty racks.
Fitting Rooms
Maintain and clean fitting rooms.
Audit all fitting room garment tags and account for them.
Manage go‑back compliance for returned merchandise.
Administrative Duties (as assigned by Store Manager)
Conduct cash pulls and bank deposits.
Control front‑end activity and approve refunds, payer purchases, and cash security.
Administer payroll, edit punchouts, schedule compliance, and reporting.
Other duties as assigned by Store Manager.
Competencies
Manage Work Processes
Business Acumen
Plan, Align & Prioritize
Build Talent
Collaborate
Lead by Example
Communicate Effectively
Ensure Accountability & Execution
Qualifications and Special Skills Required
Excellent verbal communication skills.
Fluency in English.
Prior customer service and supervisory experience preferred.
Familiarity with point‑of‑sale equipment and applications.
Basic math skills common to retail environments.
Ability to work evenings and weekends.
Physical Requirements / ADA
Use all store equipment including PDTs, registers, PC.
Spend up to 100% of time standing, walking, moving around the store.
Regularly bend at waist, squat, kneel, climb, carry, reach, stoop.
Occasionally push, pull, lift more than 25 lbs.
Use janitorial equipment, rolling racks, ladders, and other supplies.
Stockroom shifts may require pushing, pulling, lifting more than 20 lbs.
Supervisory Responsibilities
Retail Associates
Stockroom Leads (where applicable)
Equal Employment Opportunity Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (including pregnancy), veteran status, marital or domestic partnership status, medical condition, genetic information, gender identity, gender expression, sexual orientation and any other category protected by federal, state or local laws.
Compensation and Benefits Base pay range: $16.31 – $16.81 per hour. Other rewards, benefits and incentives vary by position and location.
Benefits offered to all associates include Accident, Critical Illness, Vision, Auto, Home, and Pet insurance programs; Associate Discount; Identity Protection; Associate Purchase Program; Benefit Hub Discount Mall; Employee Assistance Program; Commuter Benefits; 401(k) (service requirements); Employee Stock Purchase Program; Ross Cares Fund; College Discounts; Sick Pay (where legally required); and Referral Bonuses. Full‑time associates are eligible for extended benefits including medical, dental, vision, legal insurance, vacation, FSA, HSA, life/AD&D, long‑term disability, enhanced maternity and parental leave, accrual of vacation days, 9 personal and company holidays, and bonus eligibility based on performance.
Job Openings This requisition does not have an anticipated close date. Ross Stores Inc. is continually accepting applications for this position.
#J-18808-Ljbffr