Ross Stores, Inc.
Join to apply for the
Area Supervisor
role at
Ross Stores, Inc.
General Purpose The Area Supervisor is a member of the Store Leadership who is responsible for a specific, assigned area of the Store as well as the general operations and supervision of the Store when acting as the Manager on Duty. They open and close the Store, supervise Associates, maintain a friendly shopping environment, ensure proper merchandise presentation, and keep work areas clean. Area Supervisors also execute and supervise Company operational processes as needed.
Essential Functions Maintaining Safe & Secure Environments
Understand safety is the number one priority and practice safe behaviors in everything they do.
Maintain a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Correct or report any unsafe conditions or practices to Store Leadership.
Guard building security: entrance/exit control, EAS device checks, cash office security, armored carrier pick‑ups and register area.
Remove clutter and ensure clear egress to emergency exits.
Ensure customer safety, including accident prevention, reporting and emergency procedures.
Test all fire alarm systems as scheduled and respond to after‑hours alarms when requested.
Customer Service
Treat all Customers, Associates, and other leaders with respect.
Demonstrate courtesy, friendliness, and professionalism at all times. Recognize Associates using Company recognition programs.
Personal and Store Brand
Represent and support the Company brand at all times.
Maintain a professional appearance in accordance with the Company Dress Code and ensure all Associates do the same.
Keep all areas of the Store clean, well‑maintained, and merchandised to standard.
Remove dead or dry trash daily.
General Merchandising
Ensure recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up.
Receive merchandise truck when needed.
Process all merchandise with a sense of urgency.
Handle non‑merchandise inbound deliveries (signs, supplies, special deliveries).
Maintain cleanliness and organization of all Stockrooms.
Help deliver and place merchandise on the sales floor after processing.
Secure and process back‑stock per Company policy.
Merchandise department back‑stock and maintain loss reduction.
Apply monthly presentation guidelines in assigned area.
Perform floor moves and promotional signing as needed.
Carry out re‑wraps as required.
Loss Prevention
Implement and comply with the Loss Prevention Awareness Program, maintain a strong customer service presence on the sales floor, engage Customers and Associates, and promote Loss Prevention awareness.
Exhibit integrity and honesty in all interactions. Safeguard confidential information, cash, credit cards, and merchandise.
Maintain the Public View Monitor (PVM) system properly.
Conduct “code” package inspections.
Execute Company Best Practices to maximize productivity and minimize steps.
Front End Supervision and Operations
Execute best practices and minimize steps on the Front End. Ensure Associates meet Company standards.
Maintain pace, energy and presence at the Front End; manage line and reduce customer wait time.
Train and coach Associates on cash registers, shortage control, and other Front End procedures.
Control Associate break schedules for backups, lunches, and breaks.
Ensure all equipment is functioning properly.
Maintain proper supplies and recovery for the Front End area.
Expedite go‑backs, properly scan, tag, and ticket.
Teach Associates the “Scan and Bag” best practice.
Ensure salability of merchandise on the Front End, aisle tables, Men/Women 4‑way features, and specialty racks.
Fitting Rooms
Maintain and clean the Fitting Rooms.
Audit and account for all Fitting Room garment tags per Company policy.
Ensure go‑back compliance: returned merchandise must be ticketed, scanned, nubbed and security tagged as needed.
Administrative Duties as Assigned by Store Manager
Conduct cash pulls and bank deposits to Company policy.
Handle Front End control scenarios: refund approval, Associate purchase approval, securing tills, safe cash, paid in/out, void approval, register media, and break schedules.
Administer payroll duties: daily punch edits, Associate scheduling, Sunday payroll transmissions, Payroll reporting.
Other duties as assigned by Store Manager.
Competencies
Manages Work Processes
Business Acumen
Plans, Aligns & Prioritizes
Builds Talent
Collaborates
Leads by Example
Communicates Effectively
Ensures Accountability & Execution
Qualifications and Special Skills Required
Excellent verbal communication skills.
Fluency in English.
Prior customer service and supervisory experience preferred.
Familiarity with point‑of‑sale equipment and applications.
Basic mathematical calculation skills common in retail.
Ability to work evenings and weekends.
Physical Requirements / ADA Ability to use all Store equipment, including PDTs, registers and PCs as required. Stand, walk, and move around the Store for up to 100% of working time. Regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop. Occasionally push, pull, and lift more than 25 lbs. Use janitorial equipment, rolling racks, ladders and other assigned supplies. Associates who work Stockroom shifts must regularly push, pull, and lift more than 20 lbs.
Disclaimer This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all‑inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.
Equal Employment Opportunity Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (including pregnancy, childbirth, breastfeeding and related medical conditions), veteran status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, and any other category protected by federal, state or local laws.
Compensation The base pay range for this role is $18.00 - $18.50 per hour. The range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is one component of the total compensation package for employees; other rewards vary by position and location.
Fair Chance Hiring Qualified applicants with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance, the City of Los Angeles Fair Chance Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
#J-18808-Ljbffr
Area Supervisor
role at
Ross Stores, Inc.
General Purpose The Area Supervisor is a member of the Store Leadership who is responsible for a specific, assigned area of the Store as well as the general operations and supervision of the Store when acting as the Manager on Duty. They open and close the Store, supervise Associates, maintain a friendly shopping environment, ensure proper merchandise presentation, and keep work areas clean. Area Supervisors also execute and supervise Company operational processes as needed.
Essential Functions Maintaining Safe & Secure Environments
Understand safety is the number one priority and practice safe behaviors in everything they do.
Maintain a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Correct or report any unsafe conditions or practices to Store Leadership.
Guard building security: entrance/exit control, EAS device checks, cash office security, armored carrier pick‑ups and register area.
Remove clutter and ensure clear egress to emergency exits.
Ensure customer safety, including accident prevention, reporting and emergency procedures.
Test all fire alarm systems as scheduled and respond to after‑hours alarms when requested.
Customer Service
Treat all Customers, Associates, and other leaders with respect.
Demonstrate courtesy, friendliness, and professionalism at all times. Recognize Associates using Company recognition programs.
Personal and Store Brand
Represent and support the Company brand at all times.
Maintain a professional appearance in accordance with the Company Dress Code and ensure all Associates do the same.
Keep all areas of the Store clean, well‑maintained, and merchandised to standard.
Remove dead or dry trash daily.
General Merchandising
Ensure recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up.
Receive merchandise truck when needed.
Process all merchandise with a sense of urgency.
Handle non‑merchandise inbound deliveries (signs, supplies, special deliveries).
Maintain cleanliness and organization of all Stockrooms.
Help deliver and place merchandise on the sales floor after processing.
Secure and process back‑stock per Company policy.
Merchandise department back‑stock and maintain loss reduction.
Apply monthly presentation guidelines in assigned area.
Perform floor moves and promotional signing as needed.
Carry out re‑wraps as required.
Loss Prevention
Implement and comply with the Loss Prevention Awareness Program, maintain a strong customer service presence on the sales floor, engage Customers and Associates, and promote Loss Prevention awareness.
Exhibit integrity and honesty in all interactions. Safeguard confidential information, cash, credit cards, and merchandise.
Maintain the Public View Monitor (PVM) system properly.
Conduct “code” package inspections.
Execute Company Best Practices to maximize productivity and minimize steps.
Front End Supervision and Operations
Execute best practices and minimize steps on the Front End. Ensure Associates meet Company standards.
Maintain pace, energy and presence at the Front End; manage line and reduce customer wait time.
Train and coach Associates on cash registers, shortage control, and other Front End procedures.
Control Associate break schedules for backups, lunches, and breaks.
Ensure all equipment is functioning properly.
Maintain proper supplies and recovery for the Front End area.
Expedite go‑backs, properly scan, tag, and ticket.
Teach Associates the “Scan and Bag” best practice.
Ensure salability of merchandise on the Front End, aisle tables, Men/Women 4‑way features, and specialty racks.
Fitting Rooms
Maintain and clean the Fitting Rooms.
Audit and account for all Fitting Room garment tags per Company policy.
Ensure go‑back compliance: returned merchandise must be ticketed, scanned, nubbed and security tagged as needed.
Administrative Duties as Assigned by Store Manager
Conduct cash pulls and bank deposits to Company policy.
Handle Front End control scenarios: refund approval, Associate purchase approval, securing tills, safe cash, paid in/out, void approval, register media, and break schedules.
Administer payroll duties: daily punch edits, Associate scheduling, Sunday payroll transmissions, Payroll reporting.
Other duties as assigned by Store Manager.
Competencies
Manages Work Processes
Business Acumen
Plans, Aligns & Prioritizes
Builds Talent
Collaborates
Leads by Example
Communicates Effectively
Ensures Accountability & Execution
Qualifications and Special Skills Required
Excellent verbal communication skills.
Fluency in English.
Prior customer service and supervisory experience preferred.
Familiarity with point‑of‑sale equipment and applications.
Basic mathematical calculation skills common in retail.
Ability to work evenings and weekends.
Physical Requirements / ADA Ability to use all Store equipment, including PDTs, registers and PCs as required. Stand, walk, and move around the Store for up to 100% of working time. Regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop. Occasionally push, pull, and lift more than 25 lbs. Use janitorial equipment, rolling racks, ladders and other assigned supplies. Associates who work Stockroom shifts must regularly push, pull, and lift more than 20 lbs.
Disclaimer This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all‑inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.
Equal Employment Opportunity Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (including pregnancy, childbirth, breastfeeding and related medical conditions), veteran status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, and any other category protected by federal, state or local laws.
Compensation The base pay range for this role is $18.00 - $18.50 per hour. The range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is one component of the total compensation package for employees; other rewards vary by position and location.
Fair Chance Hiring Qualified applicants with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance, the City of Los Angeles Fair Chance Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
#J-18808-Ljbffr