BNY
Vice President, Designer / User Experience
Join BNY as Vice President, Designer / User Experience. This senior role is part of the Innovation team and is located in New York, NY.
Job Description At BNY, our culture enables employees’ growth and success, and we influence nearly 20% of the world’s investible assets. Our teams harness cutting‑edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Responsibilities
Shape end‑to‑end service experiences by creating value chain maps, service design blueprints, and user journey frameworks that uncover pain points, align business processes, and highlight opportunities for innovation.
Drive strategic insights by synthesizing qualitative and quantitative research, using methods like affinity mapping to distill complex data into clear opportunities that inform vision, roadmaps, and business strategy.
Facilitate alignment and creativity through design thinking workshops, strategic ideation sessions, and stakeholder engagements that foster collaboration, spark innovation, and build consensus on direction.
Translate user and business needs into actionable strategies by leveraging journey and experience mapping to highlight critical interactions, uncover unmet needs, and propose solutions that enhance satisfaction, loyalty, and engagement.
Lead the creation of future‑state service concepts through personas, prototypes, and storytelling that clearly communicate design intent and strategic direction, iterating based on client and stakeholder feedback.
Partner across disciplines with business leaders, product managers, and technology teams to define user and business requirements, align priorities, and ensure solutions deliver measurable value.
Establish design standards and frameworks that scale across services, including design guidelines, pattern libraries, and systems that embody BNY’s design and service principles.
Continuously improve experiences through user research, usability testing, and service evaluations, ensuring solutions evolve in line with user expectations and organizational goals.
Stay informed on industry dynamics, customer experience trends, and emerging technologies, applying them to enhance BNY’s strategic positioning.
Qualifications
Proven experience as a Service Designer, Engagement Lead, or Strategic Design Practitioner, with a portfolio demonstrating impact in global financial services, fintech, or enterprise‑scale transformation projects.
Strong ability to analyze complex systems and problems, applying structured, analytical approaches to shape service and business strategies.
Demonstrated expertise in design thinking, facilitation, and ideation workshops that bring diverse stakeholders together to co‑create solutions.
Deep knowledge of service design principles, user journey mapping, and systems thinking to reimagine experiences across multiple touchpoints.
Experience conducting and applying user research, usability testing, and data‑driven insights to inform strategic and design decisions.
Strong communication and storytelling skills with the ability to translate research and strategy into compelling narratives for executive and cross‑functional audiences.
Proficiency in collaborative tools such as Figma, FigJam, Miro, Adobe XD, or similar platforms.
A natural relationship‑builder and trusted advisor, skilled at influencing across functions and creating alignment with key stakeholders.
A strategic mindset and creative problem‑solver, with intellectual curiosity and the ability to balance vision with execution.
Benefits and Rewards BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and a pay‑for‑performance philosophy. We provide access to flexible global resources and tools, generous paid leave including volunteer time, and numerous wellness initiatives.
Equal Employment Opportunity BNY is an Equal Employment Opportunity/Affirmative Action Employer‑ Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans. BNY assesses market data to ensure a competitive compensation package for its employees.
Position Details
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Design, Art/Creative, and Information Technology
Location: New York, NY
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Job Description At BNY, our culture enables employees’ growth and success, and we influence nearly 20% of the world’s investible assets. Our teams harness cutting‑edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Responsibilities
Shape end‑to‑end service experiences by creating value chain maps, service design blueprints, and user journey frameworks that uncover pain points, align business processes, and highlight opportunities for innovation.
Drive strategic insights by synthesizing qualitative and quantitative research, using methods like affinity mapping to distill complex data into clear opportunities that inform vision, roadmaps, and business strategy.
Facilitate alignment and creativity through design thinking workshops, strategic ideation sessions, and stakeholder engagements that foster collaboration, spark innovation, and build consensus on direction.
Translate user and business needs into actionable strategies by leveraging journey and experience mapping to highlight critical interactions, uncover unmet needs, and propose solutions that enhance satisfaction, loyalty, and engagement.
Lead the creation of future‑state service concepts through personas, prototypes, and storytelling that clearly communicate design intent and strategic direction, iterating based on client and stakeholder feedback.
Partner across disciplines with business leaders, product managers, and technology teams to define user and business requirements, align priorities, and ensure solutions deliver measurable value.
Establish design standards and frameworks that scale across services, including design guidelines, pattern libraries, and systems that embody BNY’s design and service principles.
Continuously improve experiences through user research, usability testing, and service evaluations, ensuring solutions evolve in line with user expectations and organizational goals.
Stay informed on industry dynamics, customer experience trends, and emerging technologies, applying them to enhance BNY’s strategic positioning.
Qualifications
Proven experience as a Service Designer, Engagement Lead, or Strategic Design Practitioner, with a portfolio demonstrating impact in global financial services, fintech, or enterprise‑scale transformation projects.
Strong ability to analyze complex systems and problems, applying structured, analytical approaches to shape service and business strategies.
Demonstrated expertise in design thinking, facilitation, and ideation workshops that bring diverse stakeholders together to co‑create solutions.
Deep knowledge of service design principles, user journey mapping, and systems thinking to reimagine experiences across multiple touchpoints.
Experience conducting and applying user research, usability testing, and data‑driven insights to inform strategic and design decisions.
Strong communication and storytelling skills with the ability to translate research and strategy into compelling narratives for executive and cross‑functional audiences.
Proficiency in collaborative tools such as Figma, FigJam, Miro, Adobe XD, or similar platforms.
A natural relationship‑builder and trusted advisor, skilled at influencing across functions and creating alignment with key stakeholders.
A strategic mindset and creative problem‑solver, with intellectual curiosity and the ability to balance vision with execution.
Benefits and Rewards BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and a pay‑for‑performance philosophy. We provide access to flexible global resources and tools, generous paid leave including volunteer time, and numerous wellness initiatives.
Equal Employment Opportunity BNY is an Equal Employment Opportunity/Affirmative Action Employer‑ Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans. BNY assesses market data to ensure a competitive compensation package for its employees.
Position Details
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Design, Art/Creative, and Information Technology
Location: New York, NY
#J-18808-Ljbffr