Goodwill of Silicon Valley
Part Time Retail Customer Service Specialist
Goodwill of Silicon Valley, San Jose, California, United States, 95199
Part Time Retail Customer Service Specialist
Posted 1 month ago. Be among the first 25 applicants.
Major Responsibilities
Responsible for customer assistance, cash register operation, sales/monetary transactions, opening/closing procedures.
Maintain positive customer and employee relations; report any problems/complaints immediately to the store manager.
Assist with inventory, display, merchandising and placement of stock on the sales floor, stock rotation and markdowns.
Assist with picking/straightening up or arranging merchandise and housekeeping tasks (including restrooms) to ensure a neat, clean and safe working environment.
Become familiar with and use proper handling techniques and equipment to ensure safe handling of merchandise.
Become familiar with and follow store policies and procedures as well as general company policies.
Be aware of possible damage, theft or potential safety hazards, reporting observations immediately to the store manager.
Follow and enforce all company procedures.
Perform other duties as requested.
Program Participation
Collaborate with assigned CDP Case Manager throughout program participation.
Attend and complete STEPS workshop.
Job Specifications Proficient in the English language.
Education/License Required None.
Experience/Knowledge Required Retail sales and/or cash handling experience strongly desired.
Equipment Used Ten-key or calculator, telephone, personal computer, printer, fax machine, cash register, pushcarts, boxes, barrels, hand trucks, z-racks, clothing/display racks, mattress carts.
Aptitudes, Skills, and Temperament
Ability to maintain self-control and deal effectively with the public and work in cooperation with co-workers.
Ability to tactfully explain decisions or present information clearly, as it pertains to store policies.
Ability to perform arithmetic, and count money/change quickly and accurately.
Ability to learn and accurately perform opening/closing procedures, cash register operation and related paperwork quickly and accurately as they pertain to store operations.
Ability to coordinate hand-eye-foot movements to safely handle and/or move merchandise to minimize damage, eliminating hazards and accidents/injuries.
Ability to move hands and fingers quickly to count money/change and operate cash registers.
Ability to accept directions, follow procedures and perform both repetitive and varied duties without loss of composure or efficiency.
Ability to understand and communicate clearly in English.
Emotional Effort Must have demonstrated experience and ability working in a dynamic, fast-paced and time-flexible working environment.
Job Setting Work is performed on an enclosed storeroom floor. The area is heated and ventilated. Stores have a receiving area where work is performed on a daily basis. Dust and dirt are controlled by daily cleaning and are insignificant. Working/standing surface is uniform. Noise and vibrations are not significant; however radios and televisions may be turned on.
Physical Demands Fast work pace with constant standing and walking. The job involves light physical work demands requiring lifting up to 30 lbs, frequent lifting or carrying objects weighing up to 10 lbs. Large or heavy items are moved by using appropriate material handling equipment and/or assistance from a co-worker. Safety handling procedures must be followed. Normal or corrected talking, hearing, and seeing abilities are sufficient to perform required tasks.
Responsibilities may be added, deleted or changed Responsibilities may be added, deleted or changed at any time at the discretion of management, formally or informally either orally or in writing.
Seniority Level Entry level.
Employment Type Part-time.
Job Function Other.
Industries Retail.
Referral Referrals increase your chances of interviewing at Goodwill of Silicon Valley by 2x.
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Major Responsibilities
Responsible for customer assistance, cash register operation, sales/monetary transactions, opening/closing procedures.
Maintain positive customer and employee relations; report any problems/complaints immediately to the store manager.
Assist with inventory, display, merchandising and placement of stock on the sales floor, stock rotation and markdowns.
Assist with picking/straightening up or arranging merchandise and housekeeping tasks (including restrooms) to ensure a neat, clean and safe working environment.
Become familiar with and use proper handling techniques and equipment to ensure safe handling of merchandise.
Become familiar with and follow store policies and procedures as well as general company policies.
Be aware of possible damage, theft or potential safety hazards, reporting observations immediately to the store manager.
Follow and enforce all company procedures.
Perform other duties as requested.
Program Participation
Collaborate with assigned CDP Case Manager throughout program participation.
Attend and complete STEPS workshop.
Job Specifications Proficient in the English language.
Education/License Required None.
Experience/Knowledge Required Retail sales and/or cash handling experience strongly desired.
Equipment Used Ten-key or calculator, telephone, personal computer, printer, fax machine, cash register, pushcarts, boxes, barrels, hand trucks, z-racks, clothing/display racks, mattress carts.
Aptitudes, Skills, and Temperament
Ability to maintain self-control and deal effectively with the public and work in cooperation with co-workers.
Ability to tactfully explain decisions or present information clearly, as it pertains to store policies.
Ability to perform arithmetic, and count money/change quickly and accurately.
Ability to learn and accurately perform opening/closing procedures, cash register operation and related paperwork quickly and accurately as they pertain to store operations.
Ability to coordinate hand-eye-foot movements to safely handle and/or move merchandise to minimize damage, eliminating hazards and accidents/injuries.
Ability to move hands and fingers quickly to count money/change and operate cash registers.
Ability to accept directions, follow procedures and perform both repetitive and varied duties without loss of composure or efficiency.
Ability to understand and communicate clearly in English.
Emotional Effort Must have demonstrated experience and ability working in a dynamic, fast-paced and time-flexible working environment.
Job Setting Work is performed on an enclosed storeroom floor. The area is heated and ventilated. Stores have a receiving area where work is performed on a daily basis. Dust and dirt are controlled by daily cleaning and are insignificant. Working/standing surface is uniform. Noise and vibrations are not significant; however radios and televisions may be turned on.
Physical Demands Fast work pace with constant standing and walking. The job involves light physical work demands requiring lifting up to 30 lbs, frequent lifting or carrying objects weighing up to 10 lbs. Large or heavy items are moved by using appropriate material handling equipment and/or assistance from a co-worker. Safety handling procedures must be followed. Normal or corrected talking, hearing, and seeing abilities are sufficient to perform required tasks.
Responsibilities may be added, deleted or changed Responsibilities may be added, deleted or changed at any time at the discretion of management, formally or informally either orally or in writing.
Seniority Level Entry level.
Employment Type Part-time.
Job Function Other.
Industries Retail.
Referral Referrals increase your chances of interviewing at Goodwill of Silicon Valley by 2x.
#J-18808-Ljbffr