Goodwill of Colorado
Coordinator I, Front Desk
Goodwill of Colorado, Colorado Springs, Colorado, United States, 80509
Coordinator I, Front Desk
– Goodwill of Colorado
Location: Goodwill Headquarters, Colorado Springs
Work Schedule: Mon‑Fri, 12:30 pm – 5:00 pm (future full‑time 8:00 am – 5:00 pm)
Job Summary The Coordinator I, Front Desk provides excellent customer service to all stakeholders, acting as the first impression of Goodwill of Colorado to internal and external visitors and callers. The role directs visitors and callers to the appropriate personnel, maintains professional and polite conduct, and ensures smooth transition between shifts.
Essential Functions
Front‑Desk Coordination
Serve as the primary point of contact for all callers and visitors.
Answer numerous incoming calls on a computer‑based phone system and transfer to the proper personnel efficiently.
Sort and manage incoming and inter‑office mail.
Accept packages and deliveries, notify relevant staff for pickup.
Distribute payroll checks as needed and document checks mailed or returned.
Maintain shift notes for smooth handover.
Relationship Management
Maintain a positive attitude and interact appropriately with all visitors and stakeholders.
Establish and maintain productive working relationships with all employees.
Recognize personal limits, maintain professional boundaries, and respect others’ expertise.
Critical Attributes
Dependability: arrive on time daily, remain punctual.
Professional appearance and neat, clean workspace.
Confidentiality, calmness, and politeness in sensitive situations.
Multitasking ability with high volume phone traffic; endure prolonged sitting.
Qualifications
Education
High‑school diploma or equivalent preferred.
Experience
Minimum two (2) years of public‑face experience with multi‑line phone system.
Previous clerical and accounting skills desirable.
Other
Proficiency with Microsoft Word, Excel, and Outlook.
Excellent customer service and communication skills.
Ability to sit at a computer for at least four (4) hours per day and to carry moderate weights.
Core Competencies
Communication – Level 1
Customer Focus – Level 1
Excellence – Level 1
Knowledge and Skills – Level 1
Teamwork – Level 1
Trust – Level 1
Physical Requirements
Continuously: walking, standing, sitting, speaking, hearing, vision (close, distant, depth), hand/finger use, repetitive movements.
Frequently: light lifting (≤14 lbs), moderate lifting (15–44 lbs occasionally), light carrying and pushing/pulling occasionally.
Occasionally: heavy lifting or carrying (≥45 lbs never), bending, twisting, reaching, kneeling, crawling, squatting, climbing stairs.
Job Information
Seniority Level: Entry Level
Employment Type: Part‑time
Job Function: Administrative
Industries: Non‑profit Organizations
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– Goodwill of Colorado
Location: Goodwill Headquarters, Colorado Springs
Work Schedule: Mon‑Fri, 12:30 pm – 5:00 pm (future full‑time 8:00 am – 5:00 pm)
Job Summary The Coordinator I, Front Desk provides excellent customer service to all stakeholders, acting as the first impression of Goodwill of Colorado to internal and external visitors and callers. The role directs visitors and callers to the appropriate personnel, maintains professional and polite conduct, and ensures smooth transition between shifts.
Essential Functions
Front‑Desk Coordination
Serve as the primary point of contact for all callers and visitors.
Answer numerous incoming calls on a computer‑based phone system and transfer to the proper personnel efficiently.
Sort and manage incoming and inter‑office mail.
Accept packages and deliveries, notify relevant staff for pickup.
Distribute payroll checks as needed and document checks mailed or returned.
Maintain shift notes for smooth handover.
Relationship Management
Maintain a positive attitude and interact appropriately with all visitors and stakeholders.
Establish and maintain productive working relationships with all employees.
Recognize personal limits, maintain professional boundaries, and respect others’ expertise.
Critical Attributes
Dependability: arrive on time daily, remain punctual.
Professional appearance and neat, clean workspace.
Confidentiality, calmness, and politeness in sensitive situations.
Multitasking ability with high volume phone traffic; endure prolonged sitting.
Qualifications
Education
High‑school diploma or equivalent preferred.
Experience
Minimum two (2) years of public‑face experience with multi‑line phone system.
Previous clerical and accounting skills desirable.
Other
Proficiency with Microsoft Word, Excel, and Outlook.
Excellent customer service and communication skills.
Ability to sit at a computer for at least four (4) hours per day and to carry moderate weights.
Core Competencies
Communication – Level 1
Customer Focus – Level 1
Excellence – Level 1
Knowledge and Skills – Level 1
Teamwork – Level 1
Trust – Level 1
Physical Requirements
Continuously: walking, standing, sitting, speaking, hearing, vision (close, distant, depth), hand/finger use, repetitive movements.
Frequently: light lifting (≤14 lbs), moderate lifting (15–44 lbs occasionally), light carrying and pushing/pulling occasionally.
Occasionally: heavy lifting or carrying (≥45 lbs never), bending, twisting, reaching, kneeling, crawling, squatting, climbing stairs.
Job Information
Seniority Level: Entry Level
Employment Type: Part‑time
Job Function: Administrative
Industries: Non‑profit Organizations
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