Select Physical Therapy
Medical Front Office - Patient Service Specialist
Select Physical Therapy, Laguna Niguel, California, us, 92607
Medical Front Office - Patient Service Specialist
When patients enter our centers we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. The front desk is your station to be a patient advocate, communicate with individuals via email and phone, manage patient payments and utilize multiple computer programs. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.
Location Laguna Niguel, California
Schedule
Center Location: 30112 Crown Valley Parkway, Laguna Niguel, CA 92677
Type of Employment: Part Time
Hours: Weekdays (MWF - 1PM-6PM)
Compensation: $21.00 - $23.00/hour based on experience
Responsibilities
Greet new and existing patients as they arrive, register new patients and provide information about what to expect during their visit
Schedule patient appointments in person or over the phone
Regular communication with parties including, but not limited to: attorney offices, insurance companies, translation companies, market operational leaders and business development team
Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications
Provide patients with pertinent information about their next appointment as they check out
Respond to requests for information from patients, providers, and coworkers
Qualifications
High School Diploma or GED required
Preferred Qualifications
Bilingual (English/Spanish Speaking)
1 Year of Medical Office Experience
1 Year of Front Desk Experience
Physical Requirements
Ability to walk, stand, bend, and reach consistently throughout a work day/shift
Appropriate manual dexterity to enable typing (including 10-key) throughout a work day/shift
Ability to lift up to 25 lbs, safely, from ground to waist using proper body mechanics
Ability to carry office supplies up to 10 lbs
Visual acuity (near and distant) sufficient to maintain accurate records, recognize people and understand written direction
Ability to speak and hear sufficiently to understand and give directions
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Location Laguna Niguel, California
Schedule
Center Location: 30112 Crown Valley Parkway, Laguna Niguel, CA 92677
Type of Employment: Part Time
Hours: Weekdays (MWF - 1PM-6PM)
Compensation: $21.00 - $23.00/hour based on experience
Responsibilities
Greet new and existing patients as they arrive, register new patients and provide information about what to expect during their visit
Schedule patient appointments in person or over the phone
Regular communication with parties including, but not limited to: attorney offices, insurance companies, translation companies, market operational leaders and business development team
Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications
Provide patients with pertinent information about their next appointment as they check out
Respond to requests for information from patients, providers, and coworkers
Qualifications
High School Diploma or GED required
Preferred Qualifications
Bilingual (English/Spanish Speaking)
1 Year of Medical Office Experience
1 Year of Front Desk Experience
Physical Requirements
Ability to walk, stand, bend, and reach consistently throughout a work day/shift
Appropriate manual dexterity to enable typing (including 10-key) throughout a work day/shift
Ability to lift up to 25 lbs, safely, from ground to waist using proper body mechanics
Ability to carry office supplies up to 10 lbs
Visual acuity (near and distant) sufficient to maintain accurate records, recognize people and understand written direction
Ability to speak and hear sufficiently to understand and give directions
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