EY
ServiceNow - IT Operations Management (ITOM) Manager - Tech Consulting - Open Lo
EY, Portland, Oregon, United States, 97204
ServiceNow - IT Operations Management (ITOM) Manager – Tech Consulting – Open Location
EY
is hiring for the
ServiceNow - IT Operations Management (ITOM) Manager
position. The role is open to applicants across the country.
Location Anywhere in the United States.
Opportunity In a rapidly growing area of the business, you will lead ServiceNow Transformation teams. This client‑visible role offers the chance to showcase your ability to motivate and develop your team while building new client relationships. You will grow your consulting and team leadership skills and gain experiences that will define your career.
In this role you will be responsible for identifying and defining user/customer requirements, focusing on developing user interfaces (UI) across mobile, web, and tablet platforms. You will engage in coding, programming, and creating specifications to deliver development services that align with business requirements.
Your Key Responsibilities
Develop solutions to complex problems, recommending changes to policies and establishing procedures that impact your work area.
Exercise judgment in selecting methods, techniques, and evaluation criteria to obtain results.
Provide direction and feedback to team members, ensuring successful task completion.
Engage regularly with external clients, actively participating in working sessions and leading workstreams from planning through execution and closure.
Travel may be required as needed by external clients.
Skills and Attributes for Success
Act as an engagement or workstream lead across all aspects of a ServiceNow ITOM/CMDB project, including design, configuration/development, testing, and deployment.
Manage and mentor a multi‑disciplinary team of 5‑10+ resources, including offshore consultants, developers, and testers.
Build and foster client relationships and demonstrate the value of EY services.
Excellent business acumen with the ability to make fact‑based decisions and resolve conflicts.
Guide and provide industry‑leading practice expertise for ServiceNow ITOM/CMDB process implementations.
Analyze a company’s people, process, and technology capabilities, provide leading‑practice recommendations, and contribute insights to strategic roadmaps.
Advise on the connectivity of the CMDB and IT Operations Management (ITOM) to ITSM processes.
Lead client process and design sessions and facilitate requirements workshops with functional or business process subject matter experts.
Experience with waterfall and agile delivery models, including planning, status reporting, budgets, and risk/issue logs.
Support pre‑sales efforts, including creating proposals and estimates.
Create high‑quality deliverables and project artifacts.
Qualification Requirements
Bachelor’s degree, preferably in Computer Science, Information Systems Management, Engineering, or a related field.
4–6 years of relevant ServiceNow ITOM/CMDB project experience.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
Minimum of two of the following ServiceNow certifications:
ServiceNow Certified Implementation Specialist – Data Foundations
ServiceNow Certified Implementation Specialist – Discovery
ServiceNow Certified Implementation Specialist – Event Management
ServiceNow Certified Implementation Specialist – Service Mapping
5+ years of Big 4 or equivalent consulting experience.
Excellent soft skills: executive communication, adaptability, problem solving, teamwork, relationship building, dependability, and organization.
Experience leading teams and supervising others.
Driver’s license valid in the U.S.
Ability to travel to meet client needs.
Ideally, You’ll Also Have
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
ServiceNow Certified Implementation Specialist – ITSM, HAM, or SAM.
Performance analytics and reporting experience – certifications are a plus.
Experience with ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower).
What We Look For We seek individuals who are not only technically proficient but also possess emotional agility, digital fluency, and commercial acumen. Top performers demonstrate the ability to build trust and value with clients while leading teams through change and innovation.
What We Offer You
A comprehensive compensation and benefits package with base salaries ranging from $142,600 to $261,500 (U.S. geographic ranges vary). Additional benefits include medical and dental coverage, retirement plans, and paid time off.
A hybrid model that encourages collaboration, with most external client roles working 40–60% in person.
A flexible vacation policy and paid holidays, along with personal and family care leave.
Application Are you ready to shape your future with confidence? Apply today.
EY accepts applications for this position on an ongoing basis.
Equal Employment Opportunity EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Information Technology Industry: Professional Services
#J-18808-Ljbffr
is hiring for the
ServiceNow - IT Operations Management (ITOM) Manager
position. The role is open to applicants across the country.
Location Anywhere in the United States.
Opportunity In a rapidly growing area of the business, you will lead ServiceNow Transformation teams. This client‑visible role offers the chance to showcase your ability to motivate and develop your team while building new client relationships. You will grow your consulting and team leadership skills and gain experiences that will define your career.
In this role you will be responsible for identifying and defining user/customer requirements, focusing on developing user interfaces (UI) across mobile, web, and tablet platforms. You will engage in coding, programming, and creating specifications to deliver development services that align with business requirements.
Your Key Responsibilities
Develop solutions to complex problems, recommending changes to policies and establishing procedures that impact your work area.
Exercise judgment in selecting methods, techniques, and evaluation criteria to obtain results.
Provide direction and feedback to team members, ensuring successful task completion.
Engage regularly with external clients, actively participating in working sessions and leading workstreams from planning through execution and closure.
Travel may be required as needed by external clients.
Skills and Attributes for Success
Act as an engagement or workstream lead across all aspects of a ServiceNow ITOM/CMDB project, including design, configuration/development, testing, and deployment.
Manage and mentor a multi‑disciplinary team of 5‑10+ resources, including offshore consultants, developers, and testers.
Build and foster client relationships and demonstrate the value of EY services.
Excellent business acumen with the ability to make fact‑based decisions and resolve conflicts.
Guide and provide industry‑leading practice expertise for ServiceNow ITOM/CMDB process implementations.
Analyze a company’s people, process, and technology capabilities, provide leading‑practice recommendations, and contribute insights to strategic roadmaps.
Advise on the connectivity of the CMDB and IT Operations Management (ITOM) to ITSM processes.
Lead client process and design sessions and facilitate requirements workshops with functional or business process subject matter experts.
Experience with waterfall and agile delivery models, including planning, status reporting, budgets, and risk/issue logs.
Support pre‑sales efforts, including creating proposals and estimates.
Create high‑quality deliverables and project artifacts.
Qualification Requirements
Bachelor’s degree, preferably in Computer Science, Information Systems Management, Engineering, or a related field.
4–6 years of relevant ServiceNow ITOM/CMDB project experience.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
Minimum of two of the following ServiceNow certifications:
ServiceNow Certified Implementation Specialist – Data Foundations
ServiceNow Certified Implementation Specialist – Discovery
ServiceNow Certified Implementation Specialist – Event Management
ServiceNow Certified Implementation Specialist – Service Mapping
5+ years of Big 4 or equivalent consulting experience.
Excellent soft skills: executive communication, adaptability, problem solving, teamwork, relationship building, dependability, and organization.
Experience leading teams and supervising others.
Driver’s license valid in the U.S.
Ability to travel to meet client needs.
Ideally, You’ll Also Have
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
ServiceNow Certified Implementation Specialist – ITSM, HAM, or SAM.
Performance analytics and reporting experience – certifications are a plus.
Experience with ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower).
What We Look For We seek individuals who are not only technically proficient but also possess emotional agility, digital fluency, and commercial acumen. Top performers demonstrate the ability to build trust and value with clients while leading teams through change and innovation.
What We Offer You
A comprehensive compensation and benefits package with base salaries ranging from $142,600 to $261,500 (U.S. geographic ranges vary). Additional benefits include medical and dental coverage, retirement plans, and paid time off.
A hybrid model that encourages collaboration, with most external client roles working 40–60% in person.
A flexible vacation policy and paid holidays, along with personal and family care leave.
Application Are you ready to shape your future with confidence? Apply today.
EY accepts applications for this position on an ongoing basis.
Equal Employment Opportunity EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Information Technology Industry: Professional Services
#J-18808-Ljbffr