EY
ServiceNow - IT Operations Management (ITOM) Manager - Tech Consulting - Open Lo
EY, San Francisco, California, United States, 94199
ServiceNow - IT Operations Management (ITOM) Manager - Tech Consulting - Open Location
Join EY as a ServiceNow Consulting Manager focused on IT Operations Management (ITOM). Provide leadership to ServiceNow Transformation teams, driving innovation, quality, and client success. Experience in ServiceNow ITOM/CMDB, architecture, and consulting is required.
The opportunity You’ll lead ServiceNow Transformation teams in a rapidly growing area of the business. It’s client‑visible, offering chances to grow consulting and team‑leadership skills, build relationships, and shape careers.
Your Key Responsibilities As a Manager in Application Design and Development, you will lead the effective management and delivery of processes, solutions, and projects, ensuring a strong focus on quality and risk management.
Develop solutions to complex problems, recommending policy changes and establishing procedures that impact your work area.
Exercise judgment in selecting methods, techniques, and evaluation criteria for obtaining results.
Provide direction and feedback to team members, ensuring successful task completion.
Skills And Attributes For Success
Act as a lead across all aspects of a ServiceNow ITOM/CMDB project including design, configuration/development, testing, and deployment.
Manage and mentor a multi‑disciplinary team of 5‑10+ resources, including offshore consultants and developers.
Build and foster client relationships, demonstrating EY’s value.
Apply business acumen to make fact‑based decisions and resolve conflicts.
Provide guidance on ServiceNow ITOM/CMDB process implementations and technology transformation.
Analyze a company’s capabilities and provide leading‑practice recommendations.
Advise on the connectivity of the CMDB and ITOM to ITSM processes.
Facilitate client process and design sessions and requirements workshops.
Experience in waterfall and agile delivery models, including planning, status reporting, budgets, and risk logs.
Support pre‑sales efforts, creating proposals and estimates.
Produce high‑quality deliverables and project artifacts.
Qualifications
Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field.
4–6 years of ServiceNow ITOM/CMDB project experience.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
Minimum of two of the following ServiceNow certifications:
ServiceNow Certified Implementation Specialist – Data Foundations
ServiceNow Certified Implementation Specialist – Discovery
ServiceNow Certified Implementation Specialist – Event Management
ServiceNow Certified Implementation Specialist – Service Mapping
5+ years of Big‑4 or equivalent consulting experience.
Excellent soft skills: executive communication, adaptability, problem solving, teamwork, relationship building, dependability, organization.
Experience leading teams.
Valid driver’s license in the U.S.
Willingness to travel for client needs.
Preferred Skills
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
ServiceNow Certified Implementation Specialist – ITSM, HAM, or SAM.
Knowledge of performance analytics and reporting certifications.
Experience with ServiceNow AI solutions (Now Assist, Agentic, AI Control Tower).
What We Look For Individuals who are technically proficient, emotionally agile, digitally fluent, and commercially astute. Top performers build trust and drive change and innovation.
What We Offer You
Competitive compensation and benefits; base salary range US $142,600–$261,500. Market premiums for NYC, Washington, California.
Medical, dental, pension, 401(k), and paid time off.
Hybrid work model: 40–60% client‑centered onsite.
Flexible vacation policy and EY paid holidays, winter/summer breaks, personal/family care leave.
Other Information EY accepts applications for this position on an ongoing basis. For those in California, additional information is available.
EY embraces high ethical standards and expects all candidates to demonstrate integrity.
Equal Employment Opportunity EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest or conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation for qualified individuals with disabilities.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Information Technology
Industries Professional Services
Referrals increase your chances of interviewing at EY by 2x.
Are you ready to shape your future with confidence? Apply today.
#J-18808-Ljbffr
The opportunity You’ll lead ServiceNow Transformation teams in a rapidly growing area of the business. It’s client‑visible, offering chances to grow consulting and team‑leadership skills, build relationships, and shape careers.
Your Key Responsibilities As a Manager in Application Design and Development, you will lead the effective management and delivery of processes, solutions, and projects, ensuring a strong focus on quality and risk management.
Develop solutions to complex problems, recommending policy changes and establishing procedures that impact your work area.
Exercise judgment in selecting methods, techniques, and evaluation criteria for obtaining results.
Provide direction and feedback to team members, ensuring successful task completion.
Skills And Attributes For Success
Act as a lead across all aspects of a ServiceNow ITOM/CMDB project including design, configuration/development, testing, and deployment.
Manage and mentor a multi‑disciplinary team of 5‑10+ resources, including offshore consultants and developers.
Build and foster client relationships, demonstrating EY’s value.
Apply business acumen to make fact‑based decisions and resolve conflicts.
Provide guidance on ServiceNow ITOM/CMDB process implementations and technology transformation.
Analyze a company’s capabilities and provide leading‑practice recommendations.
Advise on the connectivity of the CMDB and ITOM to ITSM processes.
Facilitate client process and design sessions and requirements workshops.
Experience in waterfall and agile delivery models, including planning, status reporting, budgets, and risk logs.
Support pre‑sales efforts, creating proposals and estimates.
Produce high‑quality deliverables and project artifacts.
Qualifications
Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field.
4–6 years of ServiceNow ITOM/CMDB project experience.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
Minimum of two of the following ServiceNow certifications:
ServiceNow Certified Implementation Specialist – Data Foundations
ServiceNow Certified Implementation Specialist – Discovery
ServiceNow Certified Implementation Specialist – Event Management
ServiceNow Certified Implementation Specialist – Service Mapping
5+ years of Big‑4 or equivalent consulting experience.
Excellent soft skills: executive communication, adaptability, problem solving, teamwork, relationship building, dependability, organization.
Experience leading teams.
Valid driver’s license in the U.S.
Willingness to travel for client needs.
Preferred Skills
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
ServiceNow Certified Implementation Specialist – ITSM, HAM, or SAM.
Knowledge of performance analytics and reporting certifications.
Experience with ServiceNow AI solutions (Now Assist, Agentic, AI Control Tower).
What We Look For Individuals who are technically proficient, emotionally agile, digitally fluent, and commercially astute. Top performers build trust and drive change and innovation.
What We Offer You
Competitive compensation and benefits; base salary range US $142,600–$261,500. Market premiums for NYC, Washington, California.
Medical, dental, pension, 401(k), and paid time off.
Hybrid work model: 40–60% client‑centered onsite.
Flexible vacation policy and EY paid holidays, winter/summer breaks, personal/family care leave.
Other Information EY accepts applications for this position on an ongoing basis. For those in California, additional information is available.
EY embraces high ethical standards and expects all candidates to demonstrate integrity.
Equal Employment Opportunity EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest or conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation for qualified individuals with disabilities.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Information Technology
Industries Professional Services
Referrals increase your chances of interviewing at EY by 2x.
Are you ready to shape your future with confidence? Apply today.
#J-18808-Ljbffr