University of Washington
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Patient Services Specialist 2
role at
University of Washington
Job Description
UW Medical Center‑Montlake – ED Registration Department
has an outstanding opportunity for a
Patient Services Specialist 2 .
Work Schedule
100% FTE (40 hours per week)
Monday, Friday, Saturday, Sunday; 5:30 pm – 4:00 am (night shift)
Position Highlights
Primary responsibility: scheduling clinic appointments, processing lab requests and specimens, and performing clerical duties in support of the unit
Be part of a team dedicated to supporting UW Medicine, where patients are first
Primary Job Responsibilities
Register patients; verify, collect, and update demographic and financial information
Determine eligibility for care; assign appropriate pay‑or plans; verify eligibility and benefits for third‑party payors for planned and/or emergency services
Verify insurance coverage; obtain authorizations; complete Medicare as a Secondary Payor form
Document comments for the financial file; obtain necessary signatures for consents
Collect co‑payment or other patient liabilities
Respond to patient questions; provide directions to areas such as clinics, units, support departments, parking, and eating facilities
Assist patients in accessing hospital and community services by consulting and referring to appropriate resources
Assist patients and families with phone calls while maintaining confidentiality of patient information
Triage patient telephone calls to clinical staff; obtain necessary information for return calls; initiate emergency procedures when needed
Communicate various types of information to patients, referral agencies, departments, physicians, and the community (e.g., financial arrangements for special programs, experimental protocols, hospital charge estimates, insurance coverage, and billing procedures)
Assist patients in completing documents such as insurance forms and other paperwork
May coordinate death procedures, including disposition and documentation
Participate in developing, testing, and implementing new organizational systems for the unit or department
Act as an advocate for patients and families by assisting them with finding appropriate staff to address concerns and protect patient privacy and confidentiality
Requirements
High school graduation or equivalent
One year of healthcare, administrative, or customer service experience
An equivalent combination of education and experience may substitute for stated requirement
Compensation, Benefits and Position Details Pay Range Minimum: $43,236.00 annual
Pay Range Maximum: $59,976.00 annual
Other Compensation: Night Shift Differential Pay: $2.50 per hour; Weekend Differential Pay: $2.00 per hour
Benefits: For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/
Shift: Night Shift (United States of America)
Temporary or Regular?: This is a regular position
FTE (Full-Time Equivalent): 100.00%
Union/Bargaining Unit: SEIU Local 925 Nonsupervisory
About the UW Working at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world. UW employees bring their boundless energy, creative problem‑solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty.
Our Commitment The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81.
To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu.
Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.
#J-18808-Ljbffr
Patient Services Specialist 2
role at
University of Washington
Job Description
UW Medical Center‑Montlake – ED Registration Department
has an outstanding opportunity for a
Patient Services Specialist 2 .
Work Schedule
100% FTE (40 hours per week)
Monday, Friday, Saturday, Sunday; 5:30 pm – 4:00 am (night shift)
Position Highlights
Primary responsibility: scheduling clinic appointments, processing lab requests and specimens, and performing clerical duties in support of the unit
Be part of a team dedicated to supporting UW Medicine, where patients are first
Primary Job Responsibilities
Register patients; verify, collect, and update demographic and financial information
Determine eligibility for care; assign appropriate pay‑or plans; verify eligibility and benefits for third‑party payors for planned and/or emergency services
Verify insurance coverage; obtain authorizations; complete Medicare as a Secondary Payor form
Document comments for the financial file; obtain necessary signatures for consents
Collect co‑payment or other patient liabilities
Respond to patient questions; provide directions to areas such as clinics, units, support departments, parking, and eating facilities
Assist patients in accessing hospital and community services by consulting and referring to appropriate resources
Assist patients and families with phone calls while maintaining confidentiality of patient information
Triage patient telephone calls to clinical staff; obtain necessary information for return calls; initiate emergency procedures when needed
Communicate various types of information to patients, referral agencies, departments, physicians, and the community (e.g., financial arrangements for special programs, experimental protocols, hospital charge estimates, insurance coverage, and billing procedures)
Assist patients in completing documents such as insurance forms and other paperwork
May coordinate death procedures, including disposition and documentation
Participate in developing, testing, and implementing new organizational systems for the unit or department
Act as an advocate for patients and families by assisting them with finding appropriate staff to address concerns and protect patient privacy and confidentiality
Requirements
High school graduation or equivalent
One year of healthcare, administrative, or customer service experience
An equivalent combination of education and experience may substitute for stated requirement
Compensation, Benefits and Position Details Pay Range Minimum: $43,236.00 annual
Pay Range Maximum: $59,976.00 annual
Other Compensation: Night Shift Differential Pay: $2.50 per hour; Weekend Differential Pay: $2.00 per hour
Benefits: For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/
Shift: Night Shift (United States of America)
Temporary or Regular?: This is a regular position
FTE (Full-Time Equivalent): 100.00%
Union/Bargaining Unit: SEIU Local 925 Nonsupervisory
About the UW Working at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world. UW employees bring their boundless energy, creative problem‑solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty.
Our Commitment The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81.
To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu.
Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.
#J-18808-Ljbffr