Ent Credit Union
Full-Time Call Center-Member Service Representative I or II - Colorado Springs,
Ent Credit Union, Colorado Springs, Colorado, United States, 80509
Full-Time Call Center-Member Service Representative I or II - Colorado Springs, CO
Company Description:
Ent Credit Union exists to improve the financial quality of life of the people we serve. This mission drives us every day, but we are more than our mission. We’re also individuals using our unique abilities to make our organization, and the communities we serve, better than they were yesterday. We’re a not-for-profit that puts people above profits and actively invests in our community. Our rapidly growing team is expanding our reach to serve more people throughout Colorado. To spread our mission far and wide, we need people like you. If you’re interested in a paycheck with a purpose, apply with us today. Our people make the difference, and we truly believe you are our greatest asset. Job Description:
In-office position based out of Ent Credit Union Headquarters in Colorado Springs, Colorado. Projected start 12/08/2025 with 5 weeks mandatory paid training. Not fully remote eligible. Required Availability:
Monday through Friday 7:00 am to 6:00 pm shift will vary within hours. Saturdays 8:00 am to 3:00 pm. Member Service Representative Call Center I: Member Service – representative must accurately process member requests received through incoming calls. Provide high-standard professional level while updating database. Verify members using Ent’s procedures. Identify and expedite priority issues. Sales – account for meeting member needs through strong knowledge of products and services. Provide referrals to products and services in all areas including lending, investments, electronic banking, wealth management, and business banking. Knowledge – maintain knowledge current with training, side by side, quality control sessions, online BVS courses, Outlook and Element daily. Bank Secrecy Act – remain cognizant of and adhere to Ent policies and procedures and regulations pertaining to the Bank Secrecy Act. Member Service Representative Call Center II: Member Sales & Service – build and retain member relationships. Answer incoming calls, accurately answer inquiries and troubleshoot. Verify members to minimize fraudulent activity. Identify and expedite priority issues. Provide extensive knowledge of all products and services by actively listening and determining the product that best fit the member’s needs. Products and services include but are not limited to investment services, online banking and credit cards. Knowledge – maintain knowledge current with training, side by side, quality control sessions, online BVS courses, Outlook and Element daily. Minimum Formal Qualifications For This Position: High School Diploma/G.E.D. or equivalent. 6+ months of experience in customer service. Preferred. Sales experience. Preferred. Previous financial institution experience. Preferred. High School Diploma/G.E.D. or equivalent. 1+ years’ combined experience to include inbound phone experience and financial services experience. Required. Sales Experience. Preferred. Technical or Specialized Knowledge/Skills: Excellent Customer Service focus. Strong proficiency in relevant credit union products, offerings, and resources. General understanding of Online Banking and Business Credit Card products and procedures required. Must have proficient computer skills, including the ability to use Windows, Microsoft Word and Office. Ability to complete multiple tasks utilizing various databases concurrently is required. Strong communication and writing skills. Organizational skills required. Typing, computer, and ten-key required. Symitar experience strongly preferred. Certifications Required: None Benefits Summary Sheet: Health Benefits: Affordable insurance, 24/7 doctor access, and nationwide provider network. 401(k): 3% automatic contribution after three months, plus up to 6% matching. Paid Time Off: During your first year, enjoy 16 days of paid time off (PTO) plus 9 paid holidays. And it grows from there. Volunteer Time Off: Paid time off to give back to the community. Education Support: Up to $10,000 annually for higher education and assistance for certifications. Exclusive Discounts: Significant savings on home, car, and personal loans. Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities. We anticipate this position to close on 11/12/2025. Please submit your application at your earliest convenience to be considered. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. The Contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
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Company Description:
Ent Credit Union exists to improve the financial quality of life of the people we serve. This mission drives us every day, but we are more than our mission. We’re also individuals using our unique abilities to make our organization, and the communities we serve, better than they were yesterday. We’re a not-for-profit that puts people above profits and actively invests in our community. Our rapidly growing team is expanding our reach to serve more people throughout Colorado. To spread our mission far and wide, we need people like you. If you’re interested in a paycheck with a purpose, apply with us today. Our people make the difference, and we truly believe you are our greatest asset. Job Description:
In-office position based out of Ent Credit Union Headquarters in Colorado Springs, Colorado. Projected start 12/08/2025 with 5 weeks mandatory paid training. Not fully remote eligible. Required Availability:
Monday through Friday 7:00 am to 6:00 pm shift will vary within hours. Saturdays 8:00 am to 3:00 pm. Member Service Representative Call Center I: Member Service – representative must accurately process member requests received through incoming calls. Provide high-standard professional level while updating database. Verify members using Ent’s procedures. Identify and expedite priority issues. Sales – account for meeting member needs through strong knowledge of products and services. Provide referrals to products and services in all areas including lending, investments, electronic banking, wealth management, and business banking. Knowledge – maintain knowledge current with training, side by side, quality control sessions, online BVS courses, Outlook and Element daily. Bank Secrecy Act – remain cognizant of and adhere to Ent policies and procedures and regulations pertaining to the Bank Secrecy Act. Member Service Representative Call Center II: Member Sales & Service – build and retain member relationships. Answer incoming calls, accurately answer inquiries and troubleshoot. Verify members to minimize fraudulent activity. Identify and expedite priority issues. Provide extensive knowledge of all products and services by actively listening and determining the product that best fit the member’s needs. Products and services include but are not limited to investment services, online banking and credit cards. Knowledge – maintain knowledge current with training, side by side, quality control sessions, online BVS courses, Outlook and Element daily. Minimum Formal Qualifications For This Position: High School Diploma/G.E.D. or equivalent. 6+ months of experience in customer service. Preferred. Sales experience. Preferred. Previous financial institution experience. Preferred. High School Diploma/G.E.D. or equivalent. 1+ years’ combined experience to include inbound phone experience and financial services experience. Required. Sales Experience. Preferred. Technical or Specialized Knowledge/Skills: Excellent Customer Service focus. Strong proficiency in relevant credit union products, offerings, and resources. General understanding of Online Banking and Business Credit Card products and procedures required. Must have proficient computer skills, including the ability to use Windows, Microsoft Word and Office. Ability to complete multiple tasks utilizing various databases concurrently is required. Strong communication and writing skills. Organizational skills required. Typing, computer, and ten-key required. Symitar experience strongly preferred. Certifications Required: None Benefits Summary Sheet: Health Benefits: Affordable insurance, 24/7 doctor access, and nationwide provider network. 401(k): 3% automatic contribution after three months, plus up to 6% matching. Paid Time Off: During your first year, enjoy 16 days of paid time off (PTO) plus 9 paid holidays. And it grows from there. Volunteer Time Off: Paid time off to give back to the community. Education Support: Up to $10,000 annually for higher education and assistance for certifications. Exclusive Discounts: Significant savings on home, car, and personal loans. Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities. We anticipate this position to close on 11/12/2025. Please submit your application at your earliest convenience to be considered. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. The Contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
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