Chanel, Inc.
**After Sales Coordinator** *At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL.* **About the role:** This position will be vital for ensuring the highest standards of providing clients with prompt, professional, warm, and courteous service while handling other operational responsibilities. Operational Responsibilities ·
Demonstrating your expertise knowledge of customer service principles and practices ·
Ability to thrive in a team environment and work collaboratively ·
Understanding of, and passion for client experience ·
Excellent communication skills ·
Foreign language skills are preferred but not required ·
Excellent written and verbal communication skills ·
Ability to interact with internal and external clients in a calm and professional manner ·
Ability to work within a team ·
Ability to solve client escalations and make sound decisions ·
Desire to be of service to clients and striving to deliver superior client experience ·
High attention to details and organizational skills ·
Computer knowledge – Proficient in MS Word, Excel, PowerPoint ·
2 years in Fashion or Luxury client services experience required **What skills you will learn:** **Compensation:** ·
The anticipated base salary range for this position is $24.70 through $28.03. Base salary is one component of the total compensation for this position. Other forms of variable pay [may/will] be offered for this position. Other components [may/will] include bonus potential, benefits, and/or perks. **Benefits and Perks:** ·
Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership) ·
401K and other incentives
CHANEL is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in: ·
We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support. ·
CHANEL Community empowers our employees to channel their passions, talents, and sense of purpose to contribute to and learn from our communities. ·
We have dedicated in-house teams focused on supporting the onboarding of employees, developing leadership skills via custom programs like Imagine CHANEL People, Heart of Leadership and group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career building skills. *\*CHANEL, Inc. benefits and perks are dependent on eligibility and subject to modification by CHANEL at any time.* Exceptional creation and client experience #J-18808-Ljbffr
Demonstrating your expertise knowledge of customer service principles and practices ·
Ability to thrive in a team environment and work collaboratively ·
Understanding of, and passion for client experience ·
Excellent communication skills ·
Foreign language skills are preferred but not required ·
Excellent written and verbal communication skills ·
Ability to interact with internal and external clients in a calm and professional manner ·
Ability to work within a team ·
Ability to solve client escalations and make sound decisions ·
Desire to be of service to clients and striving to deliver superior client experience ·
High attention to details and organizational skills ·
Computer knowledge – Proficient in MS Word, Excel, PowerPoint ·
2 years in Fashion or Luxury client services experience required **What skills you will learn:** **Compensation:** ·
The anticipated base salary range for this position is $24.70 through $28.03. Base salary is one component of the total compensation for this position. Other forms of variable pay [may/will] be offered for this position. Other components [may/will] include bonus potential, benefits, and/or perks. **Benefits and Perks:** ·
Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership) ·
401K and other incentives
CHANEL is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in: ·
We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support. ·
CHANEL Community empowers our employees to channel their passions, talents, and sense of purpose to contribute to and learn from our communities. ·
We have dedicated in-house teams focused on supporting the onboarding of employees, developing leadership skills via custom programs like Imagine CHANEL People, Heart of Leadership and group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career building skills. *\*CHANEL, Inc. benefits and perks are dependent on eligibility and subject to modification by CHANEL at any time.* Exceptional creation and client experience #J-18808-Ljbffr