HR Assistant Job at The Fountain Group in Tampa

Overview Pay: $22.93/Hour. HYBRID: 3 Days Onsite (9 AM – 5:30 PM) Responsibilities Responsible for providing administrative support by documenting employee data changes, performance reports and communications. Prior contact center experience and inbound phone calls case management. Calls can be related to pay inquiries, LOA, etc. HR Contact Center Support to include answering inbound phone calls, creating cases, payroll inquiry support, other administrative duties as assigned. Use of case management software and call management software; ServiceNow for Case Management. Microsoft Outlook/Teams/Excel experience. Call Center Answer and field all types of calls that come in – provide assistance and/or direction. Payroll Support Closely partner with Payroll team as it relates to inquiries Field employee and HR payroll questions to properly direct them to the right resolution Day-to-day Support Provide One HR expertise and support to the HR community and employees Qualifications Bachelor’s Degree ServiceNow experience Customer Service SAP SuccessFactors is a plus Spanish language skills highly preferred. #J-18808-Ljbffr