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First Watch Restaurants

Restaurant Operations Manager

First Watch Restaurants, Cleveland, Ohio, us, 44101

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Our YOU FIRST Philosophy In addition to no night shifts and our fully chef‑curated menu, our #1 priority has always been our people. We care about our customers, and we care about you! That’s where our YOU FIRST culture begins – each day, we put our employees first and strive to make them happy. They are empowered with the independence to make decisions that will help provide an exceptional breakfast, brunch, or lunch experience for their customers. In fact, we like to say, we love our employees more than bacon. And that says a lot.

Overview Our YOU FIRST culture begins each day by putting employees first and striving to make them happy. They are empowered with independence to make decisions that help provide an exceptional breakfast, brunch, or lunch experience for customers.

A Few of The Perks (and not just the coffee!)

One shift – no night shifts ever

Opportunity to grow your career with a great company and great people

24/7 Employee Assistance Program

401(K) Retirement Savings Program (must be employed for 60 days and must be 21 years of age to participate)

As a Restaurant Operations Manager, you will be eligible for a quarterly bonus payment based on restaurant’s performance

Life insurance

Short‑term disability

Long‑term disability

Dental

Vision

Health insurance

Bright Horizon – backup child and elder care

Spot insurance

Supplemental insurance (accident, critical illness, indemnity)

Meal discount

Complimentary premium access to the Calm App, plus 5 gift subscriptions

Unlimited access to medical and behavioral telemedicine through Cirrus MD

Tuition reimbursement & high school diploma program

Perks at Work (over 30,000 discounts on purchases for travel, fitness, auto event tickets & more)

Childcare discount program

Paid time off (PTO)

Employees must enroll within 30 days for hire and the benefit begins the 1st of the month following 60 days of employment

About the Position First Watch managers love mornings and the smell of bacon, and most importantly, they have an innate passion for serving others. We hire managers that coach and develop team members who fall in love with serving others, creating a beautiful cycle of restaurant life continues. We have immense pride in our food and do not subscribe to the old BOH versus FOH management structure. At First Watch, each manager supervises both kitchen operations and the overall dining experience.

Key Responsibilities

Learn and support our YOU FIRST culture and core values

Put supervisory skills to work, ensuring daily operations run according to plan and with high standards

Understand that we source great food for a reason and that our recipes must be followed

Know the restaurant sales and traffic goals – and work to exceed them

Coach and observe the First Watch Five Steps of Service at every table

Understand the background story of our 10 Commitments and put them into action

Respond with a sense of urgency to both customer and employee concerns

Communicate and take immediate ownership of repair and maintenance issues

Be certified in food safety – and identify and coach on all areas of safe food handling

Continuously scout for and interview candidates to join the team

Keep company assets secure, including computers, point of sale, security systems and equipment

Understands the key responsibilities of every position in the restaurant

Put an immediate stop to any inappropriate behavior, investigate as needed

Train, coach and develop team members daily

Recognize performance that goes above and beyond

Account for all daily revenues and deposits

Complete our admin duties – and get required paperwork on time

Who We Are First Watch is the leading daytime dining concept serving made‑to‑order breakfast, brunch and lunch using the freshest ingredients available. Guided by its “Follow the Sun” culinary philosophy, First Watch’s chef‑driven menu rotates five times a year to feature the highest‑quality flavors at their peak, offering elevated executions of classic favorites, fresh juices, and fan favorites such as Lemon Ricotta Pancakes, Quinoa Power Bowl and signature Million Dollar Bacon. For every kid’s meal served, First Watch proudly donates a portion to organizations and causes making a positive impact in our communities – raising more than $1.7 million to date. A recipient of hundreds of local “Best Breakfast” and “Best Brunch” awards, First Watch was voted 2025’s #1 Best Breakfast by Newsweek’s Readers’ Choice Awards and was also named 2025 and 2024’s #1 Most Loved Workplace® in America by the Best Practice Institute.

First Watch is an equal‑opportunity employer. In compliance with the Americans with Disabilities Act, First Watch will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

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