M.C. Dean, Inc.
Tech Specialist 3 - Moncks Corner, SC (Hybrid)
M.C. Dean, Inc., Moncks Corner, South Carolina, United States, 29461
Tech Specialist 3 (Hybrid) – Moncks Corner, SC
Join to apply for the Tech Specialist 3 role at M.C. Dean, Inc.
Salary: $82,520.00 - $128,200.00 (Moncks Corner, SC)
About M.C. Dean M.C. Dean is Building Intelligence. We design, build, operate, and maintain cyber‑physical solutions for the nation’s most mission‑critical facilities, secure environments, complex infrastructure, and global enterprises. With over 7,000 employees, our capabilities span electrical, electronic security, telecommunications, life safety, automation and controls, audiovisual, and IT systems. Headquarters in Tysons, Virginia, we deliver resilient, secure, and innovative power and technology solutions through engineering expertise and smart systems integration.
Overview The Technical Specialist will demonstrate the following capabilities:
Responsibilities
Analyze system performance and recommend improvements
Provide support to the system administration team
Use advanced knowledge of networking principals and system administration skills to troubleshoot systems and operating systems
Communicate with customers, manufacturers, vendors and system administrators
Train system users and other system support personnel
Analyze and modify preventive maintenance checklists for system changes
Troubleshoot system performance issues and implement corrective actions
Organize and prepare detailed documentation of system performance, including service request records and analysis
Perform desktop hardware and operating system set‑up, imaging software loading, and antivirus updates
Conduct in‑depth research and evaluate the research of Technical Specialists to evaluate existing and future systems
Provide on‑site system support post deployment
Read and interpret engineering drawings
Understand SOP and SOW documentation
Ensure test lab equipment is maintained
Interface with engineering team to ensure design efficiency
Interface with internal and external customers
Conduct research and development of entire systems and analyze all interoperability and constructability scenarios
Read blueprints, schematics and statements of work (SOW)
Coordinate with field personnel and/or engineering team to discuss any potential installation issues
Answer support calls to help field personnel and system administrators with any installation issues encountered on the job site
Conduct research and development on new system manufacturers (e.g., access control, intrusion detection and closed‑circuit television systems)
Perform all duties with minimal direct supervision
Qualifications
High School Diploma with 10+ years of experience in installation, troubleshooting and/or testing of electronic security systems, or
Associates degree with 8+ years of experience, or
Bachelor's Degree with 5+ years of experience, or
Master's Degree with 3+ years of experience
System administrator experience performing triage, resolving problems, analyzing data to prevent issues, and implementing new workstations and extensions
Vendor certifications for electronic systems preferred
Reliable attendance at customer site during required work hours
Ability to work a flexible schedule that may include nights and weekends
Ability to travel CONUS and OCONUS
This is a hybrid position
What We Offer
A collaborative team inspired by engineering and innovation to enhance customer outcomes, improve lives, and change the world for the better
An opportunity to lead and build a business with the support of an industry‑leading firm that has been in business for 75 years
Investment in your skills and expertise through professional and technical training programs, including leadership training and tuition reimbursement
Open and transparent communication with senior leadership and local office management
Abilities
Exposure to computer screens for extended periods of time
Sitting for extended periods of time
Reach by extending hands or arms in any direction
Have finger dexterity to manipulate objects with fingers rather than whole hands or arms (e.g., using a keyboard)
Listen to and understand information and ideas presented orally
Communicate information and ideas in speaking so others will understand
Read and understand information and ideas presented in writing
Apply general rules to specific problems to produce answers that make sense
Identify and understand the speech of another person
Seniority Level Not Applicable
Employment Type Full‑time
Job Function Information Technology
Industries Design Services
#J-18808-Ljbffr
Salary: $82,520.00 - $128,200.00 (Moncks Corner, SC)
About M.C. Dean M.C. Dean is Building Intelligence. We design, build, operate, and maintain cyber‑physical solutions for the nation’s most mission‑critical facilities, secure environments, complex infrastructure, and global enterprises. With over 7,000 employees, our capabilities span electrical, electronic security, telecommunications, life safety, automation and controls, audiovisual, and IT systems. Headquarters in Tysons, Virginia, we deliver resilient, secure, and innovative power and technology solutions through engineering expertise and smart systems integration.
Overview The Technical Specialist will demonstrate the following capabilities:
Responsibilities
Analyze system performance and recommend improvements
Provide support to the system administration team
Use advanced knowledge of networking principals and system administration skills to troubleshoot systems and operating systems
Communicate with customers, manufacturers, vendors and system administrators
Train system users and other system support personnel
Analyze and modify preventive maintenance checklists for system changes
Troubleshoot system performance issues and implement corrective actions
Organize and prepare detailed documentation of system performance, including service request records and analysis
Perform desktop hardware and operating system set‑up, imaging software loading, and antivirus updates
Conduct in‑depth research and evaluate the research of Technical Specialists to evaluate existing and future systems
Provide on‑site system support post deployment
Read and interpret engineering drawings
Understand SOP and SOW documentation
Ensure test lab equipment is maintained
Interface with engineering team to ensure design efficiency
Interface with internal and external customers
Conduct research and development of entire systems and analyze all interoperability and constructability scenarios
Read blueprints, schematics and statements of work (SOW)
Coordinate with field personnel and/or engineering team to discuss any potential installation issues
Answer support calls to help field personnel and system administrators with any installation issues encountered on the job site
Conduct research and development on new system manufacturers (e.g., access control, intrusion detection and closed‑circuit television systems)
Perform all duties with minimal direct supervision
Qualifications
High School Diploma with 10+ years of experience in installation, troubleshooting and/or testing of electronic security systems, or
Associates degree with 8+ years of experience, or
Bachelor's Degree with 5+ years of experience, or
Master's Degree with 3+ years of experience
System administrator experience performing triage, resolving problems, analyzing data to prevent issues, and implementing new workstations and extensions
Vendor certifications for electronic systems preferred
Reliable attendance at customer site during required work hours
Ability to work a flexible schedule that may include nights and weekends
Ability to travel CONUS and OCONUS
This is a hybrid position
What We Offer
A collaborative team inspired by engineering and innovation to enhance customer outcomes, improve lives, and change the world for the better
An opportunity to lead and build a business with the support of an industry‑leading firm that has been in business for 75 years
Investment in your skills and expertise through professional and technical training programs, including leadership training and tuition reimbursement
Open and transparent communication with senior leadership and local office management
Abilities
Exposure to computer screens for extended periods of time
Sitting for extended periods of time
Reach by extending hands or arms in any direction
Have finger dexterity to manipulate objects with fingers rather than whole hands or arms (e.g., using a keyboard)
Listen to and understand information and ideas presented orally
Communicate information and ideas in speaking so others will understand
Read and understand information and ideas presented in writing
Apply general rules to specific problems to produce answers that make sense
Identify and understand the speech of another person
Seniority Level Not Applicable
Employment Type Full‑time
Job Function Information Technology
Industries Design Services
#J-18808-Ljbffr