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Program Assistant – Per Diem (Overnight, Evening and Day Schedules) at Lenox Hill Neighborhood House. Reporting to the Operations Manager, the Program Assistant is an integral member of our Women’s Mental Health Shelter, supporting day-to-day operations and our clients.
Company: Lenox Hill Neighborhood House
Salary Range: $26.65 To 26.65 Hourly
Hourly Rate: $26.65/Hour
Responsibilities
Interface daily with clients by providing excellent customer service by greeting and orienting clients, fielding questions and responding to client needs
Assist clients with activities of daily living, including but not limited to, providing support for laundry, decluttering dorm areas and assisting with client‑administered medication observation
Assist in deescalating on‑site crises and conflicts by providing problem‑solving and conflict resolution to clients and document incident reports clearly with well‑written and detailed summaries
Support clients with the shelter intake process, identifying priority concerns and additional supports as needed
Help facilitate day‑to‑day operations of our Women’s Mental Health Shelter and ensure they are conducted in accordance with our high‑performance standards and government regulations
Collaborate with Lenox Hill Neighborhood House’s staff from a variety of departments and disciplines
Complete all other responsibilities and duties as assigned by the Operations Manager
Qualifications The ideal Program Assistant thrives in a highly social and busy community setting and is willing and able to work a fast‑paced schedule that will include evenings and weekends and some holidays given our 24/7 operating schedule and the expansive needs of our clients. The ideal candidate will possess strong communication, organizational, customer service and administrative skills and be able to multi‑task in a fast‑paced environment. As part of a collaborative team, the Program Assistant must be able to communicate effectively with a variety of stakeholders and be a team‑player. Bachelor’s degree, with relevant experience in the field of homelessness services, behavioral health, substance use services or residential support preferred. Fluency in Spanish is ideal. This position is Per Diem (Part‑time) meaning that the scheduled hours will vary with a maximum of 20 hours per week. Given the 24/7 operating schedule and the expansive needs of our clients, we are actively recruiting for the following open shifts: 7:00 am–3:00 pm; 3:00 pm–11:00 pm and 11:00 pm–7:00 am.
Benefits
Monthly Film and Dinner nights, bowling parties, Mets and Yankee games, cruises, food trucks, holiday parties, parties on our two Green Roofs, chocolate event for Valentine’s Day and ice cream socials, and much more.
State‑of‑the‑Art Fitness Center, Gym and Swimming Pool Staff yoga and boot camp classes (six a week), swimming lessons and lap swim for staff
PSLF (Public Service Loan Forgiveness) Eligible Employer
The best colleagues in New York!
EEO Statement Lenox Hill Neighborhood House is a client-facing and essential community-serving organization. To keep our clients and our colleagues safe, and to comply with various governmental contractual requirements, all new employees must be fully vaccinated against Covid‑19 (except where valid medical exemptions apply) and will be required to submit proof prior to the time of onboarding. At Lenox Hill Neighborhood House we value respect, integrity, diversity and integrity. We are an equal opportunity employer. Lenox Hill Neighborhood House prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status or any other characteristic protected by law. Lenox Hill Neighborhood House conforms to the spirit as well as to the letter of all applicable laws and regulations. The policy of equal employment opportunity (EEO) and anti-discrimination applies to all aspects of the relationship between Lenox Hill Neighborhood House and its colleagues.
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Company: Lenox Hill Neighborhood House
Salary Range: $26.65 To 26.65 Hourly
Hourly Rate: $26.65/Hour
Responsibilities
Interface daily with clients by providing excellent customer service by greeting and orienting clients, fielding questions and responding to client needs
Assist clients with activities of daily living, including but not limited to, providing support for laundry, decluttering dorm areas and assisting with client‑administered medication observation
Assist in deescalating on‑site crises and conflicts by providing problem‑solving and conflict resolution to clients and document incident reports clearly with well‑written and detailed summaries
Support clients with the shelter intake process, identifying priority concerns and additional supports as needed
Help facilitate day‑to‑day operations of our Women’s Mental Health Shelter and ensure they are conducted in accordance with our high‑performance standards and government regulations
Collaborate with Lenox Hill Neighborhood House’s staff from a variety of departments and disciplines
Complete all other responsibilities and duties as assigned by the Operations Manager
Qualifications The ideal Program Assistant thrives in a highly social and busy community setting and is willing and able to work a fast‑paced schedule that will include evenings and weekends and some holidays given our 24/7 operating schedule and the expansive needs of our clients. The ideal candidate will possess strong communication, organizational, customer service and administrative skills and be able to multi‑task in a fast‑paced environment. As part of a collaborative team, the Program Assistant must be able to communicate effectively with a variety of stakeholders and be a team‑player. Bachelor’s degree, with relevant experience in the field of homelessness services, behavioral health, substance use services or residential support preferred. Fluency in Spanish is ideal. This position is Per Diem (Part‑time) meaning that the scheduled hours will vary with a maximum of 20 hours per week. Given the 24/7 operating schedule and the expansive needs of our clients, we are actively recruiting for the following open shifts: 7:00 am–3:00 pm; 3:00 pm–11:00 pm and 11:00 pm–7:00 am.
Benefits
Monthly Film and Dinner nights, bowling parties, Mets and Yankee games, cruises, food trucks, holiday parties, parties on our two Green Roofs, chocolate event for Valentine’s Day and ice cream socials, and much more.
State‑of‑the‑Art Fitness Center, Gym and Swimming Pool Staff yoga and boot camp classes (six a week), swimming lessons and lap swim for staff
PSLF (Public Service Loan Forgiveness) Eligible Employer
The best colleagues in New York!
EEO Statement Lenox Hill Neighborhood House is a client-facing and essential community-serving organization. To keep our clients and our colleagues safe, and to comply with various governmental contractual requirements, all new employees must be fully vaccinated against Covid‑19 (except where valid medical exemptions apply) and will be required to submit proof prior to the time of onboarding. At Lenox Hill Neighborhood House we value respect, integrity, diversity and integrity. We are an equal opportunity employer. Lenox Hill Neighborhood House prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status or any other characteristic protected by law. Lenox Hill Neighborhood House conforms to the spirit as well as to the letter of all applicable laws and regulations. The policy of equal employment opportunity (EEO) and anti-discrimination applies to all aspects of the relationship between Lenox Hill Neighborhood House and its colleagues.
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