AppSierra
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Customer Support Specialist
role at
AppSierra .
This range is provided by AppSierra. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base Pay Range Key Responsibilities
Handle customer queries related to invoice extraction and processing with accuracy and clarity.
Support clients in resolving issues related to document processing workflows.
Review, validate, and annotate data extracted from invoices and other documents.
Ensure high accuracy in document-based data processing while meeting turnaround times.
Collaborate with technical teams to elevate complex cases and provide feedback for process improvement.
Maintain detailed logs of customer interactions, issues, and resolutions.
Required Skills & Experience
Mandatory: Prior experience in Invoice Extraction / Invoice Processing.
Experience in Data Extraction from Documents or as a Data Annotator for Documents.
Strong understanding of OCR tools, invoice formats, and document workflows.
Good communication skills (written & verbal) to interact with clients effectively.
Attention to detail and ability to work with large volumes of data.
Familiarity with support ticketing tools (Zendesk, Freshdesk, etc.) is a plus.
Seniority Level Entry level
Employment Type Full-time
Job Function Other
Industries IT Services and IT Consulting
Referrals increase your chances of interviewing at AppSierra by 2x.
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Customer Support Specialist
role at
AppSierra .
This range is provided by AppSierra. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base Pay Range Key Responsibilities
Handle customer queries related to invoice extraction and processing with accuracy and clarity.
Support clients in resolving issues related to document processing workflows.
Review, validate, and annotate data extracted from invoices and other documents.
Ensure high accuracy in document-based data processing while meeting turnaround times.
Collaborate with technical teams to elevate complex cases and provide feedback for process improvement.
Maintain detailed logs of customer interactions, issues, and resolutions.
Required Skills & Experience
Mandatory: Prior experience in Invoice Extraction / Invoice Processing.
Experience in Data Extraction from Documents or as a Data Annotator for Documents.
Strong understanding of OCR tools, invoice formats, and document workflows.
Good communication skills (written & verbal) to interact with clients effectively.
Attention to detail and ability to work with large volumes of data.
Familiarity with support ticketing tools (Zendesk, Freshdesk, etc.) is a plus.
Seniority Level Entry level
Employment Type Full-time
Job Function Other
Industries IT Services and IT Consulting
Referrals increase your chances of interviewing at AppSierra by 2x.
#J-18808-Ljbffr