United Digestive
Referral Coordinator (62567) – United Digestive
We invite you to apply for the Referral Coordinator (62567) role at United Digestive. This position is responsible for managing patient appointments, scheduling procedures, and coordinating referrals within our gastroenterology practice.
Description Responsible for all duties revolving around the office, scheduling of patient appointments for procedures, follow‑up office visits and ancillary services. Responsible for obtaining accurate documentation of patient information, management of physician schedules, and coordination of referrals from Primary Care physicians and other specialists. Required to be cross‑trained in all front‑office and patient service related functions to provide coverage at various office locations across the practice.
Reports to: Practice Manager
Responsibilities
Schedules, reschedules, and manages cancellations and no shows for patient office visits and procedures
Maintains and updates current information on physicians’ schedules and endoscopy block time; schedules patients according to physician availability and preference
Collects and records accurate patient information according to the UD Documentation Requirements
Ensures all applicable procedures are scheduled in UD endoscopy suites; coordinates scheduling of procedures in hospital if necessary
Ensures all applicable ancillary services are scheduled at UD
Mails/Emails information packets to patients who are new to the practice
Answers incoming calls in a timely and efficient manner; addresses questions regarding patient appointments and requests for information from referring providers
Greets onsite patients in a prompt, pleasant, and helpful manner
Accurately provides or counsels patients and/or relatives with pertinent information regarding medical treatment or procedures; distributes or mails preps to patients if necessary
Meets or exceeds quality and productivity standards as set by the Practice Manager
Answers emails and voicemails and returns patient calls in a timely and efficient manner
Completes requests for information from other UD staff and ensures they are handled promptly and effectively to guarantee payment on patient accounts
Abides by and promotes HIPAA compliance; maintains strictest confidentiality with regard to patient information
Acts as liaison between the office and referring physician practices and hospitals
Participates in staff meetings as directed by the Practice Manager
Participates in marketing activities as directed by the Practice Manager
Cross‑trains and performs other office functions including phone triage, check‑in/check‑out, scheduling, pre‑certification, or medical records as directed by the Practice Manager
Travels to office locations within the Metro area to provide coverage in various front‑office functions as directed by the Practice Manager and/or Regional Director of Operations
Any other duties and/or special projects as assigned
Required Education, Skills & Experience High School Diploma or GED required; Certified Medical Assistant preferred. 2–3 years of specialty clinic experience, gastroenterology experience preferred. Bilingual preferred, but not required. Staff member must be computer literate and able to operate the healthcare system and multiple Microsoft Office applications.
Additional Skills and Experience
Possesses the ability to deal with patients, visitors, co‑workers, and physicians with courtesy and respect
Displays a professional, outgoing, warm and helpful attitude
Possesses compassion for dealing with people who are ill and need help
Plans, prioritizes, and completes multiple tasks as delegated by the Office Manager
Works under pressure; assesses, responds, and communicates issues in a timely manner
Communicates clearly with patients and coworkers through the telephone, email, and in‑person
Interprets and applies clinical and non‑clinical policies and procedures
Physical, Mental and Environmental Demands Requires sitting and standing associated with a normal office environment; travel as business needs require.
Position Details
Seniority level:
Entry level
Employment type:
Full‑time
Job function:
Health Care Provider
Industries:
Hospitals and Health Care
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We invite you to apply for the Referral Coordinator (62567) role at United Digestive. This position is responsible for managing patient appointments, scheduling procedures, and coordinating referrals within our gastroenterology practice.
Description Responsible for all duties revolving around the office, scheduling of patient appointments for procedures, follow‑up office visits and ancillary services. Responsible for obtaining accurate documentation of patient information, management of physician schedules, and coordination of referrals from Primary Care physicians and other specialists. Required to be cross‑trained in all front‑office and patient service related functions to provide coverage at various office locations across the practice.
Reports to: Practice Manager
Responsibilities
Schedules, reschedules, and manages cancellations and no shows for patient office visits and procedures
Maintains and updates current information on physicians’ schedules and endoscopy block time; schedules patients according to physician availability and preference
Collects and records accurate patient information according to the UD Documentation Requirements
Ensures all applicable procedures are scheduled in UD endoscopy suites; coordinates scheduling of procedures in hospital if necessary
Ensures all applicable ancillary services are scheduled at UD
Mails/Emails information packets to patients who are new to the practice
Answers incoming calls in a timely and efficient manner; addresses questions regarding patient appointments and requests for information from referring providers
Greets onsite patients in a prompt, pleasant, and helpful manner
Accurately provides or counsels patients and/or relatives with pertinent information regarding medical treatment or procedures; distributes or mails preps to patients if necessary
Meets or exceeds quality and productivity standards as set by the Practice Manager
Answers emails and voicemails and returns patient calls in a timely and efficient manner
Completes requests for information from other UD staff and ensures they are handled promptly and effectively to guarantee payment on patient accounts
Abides by and promotes HIPAA compliance; maintains strictest confidentiality with regard to patient information
Acts as liaison between the office and referring physician practices and hospitals
Participates in staff meetings as directed by the Practice Manager
Participates in marketing activities as directed by the Practice Manager
Cross‑trains and performs other office functions including phone triage, check‑in/check‑out, scheduling, pre‑certification, or medical records as directed by the Practice Manager
Travels to office locations within the Metro area to provide coverage in various front‑office functions as directed by the Practice Manager and/or Regional Director of Operations
Any other duties and/or special projects as assigned
Required Education, Skills & Experience High School Diploma or GED required; Certified Medical Assistant preferred. 2–3 years of specialty clinic experience, gastroenterology experience preferred. Bilingual preferred, but not required. Staff member must be computer literate and able to operate the healthcare system and multiple Microsoft Office applications.
Additional Skills and Experience
Possesses the ability to deal with patients, visitors, co‑workers, and physicians with courtesy and respect
Displays a professional, outgoing, warm and helpful attitude
Possesses compassion for dealing with people who are ill and need help
Plans, prioritizes, and completes multiple tasks as delegated by the Office Manager
Works under pressure; assesses, responds, and communicates issues in a timely manner
Communicates clearly with patients and coworkers through the telephone, email, and in‑person
Interprets and applies clinical and non‑clinical policies and procedures
Physical, Mental and Environmental Demands Requires sitting and standing associated with a normal office environment; travel as business needs require.
Position Details
Seniority level:
Entry level
Employment type:
Full‑time
Job function:
Health Care Provider
Industries:
Hospitals and Health Care
#J-18808-Ljbffr