Sr. IT Technician

We are currently seeking a motivated, career and customer service-oriented Sr. Tier II Help Desk Analyst to begin an exciting and challenging career with SAIC. Job Responsibilities: Provide technical support to field engineers, technicians, and product support personnel diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, software, or networked/wireless systems. Respond to situations where first-line support has failed to resolve problems. Report design, reliability, and maintenance issues to engineering teams. Assist in customer installation and training as needed. Support customers/users with highly technical or sophisticated products, interacting directly with users having a technical background. Coordinate with product support personnel and customers when issues cannot be resolved by first-level support. Qualifications: Bachelor's degree with 2+ years related experience, or 4+ years of experience in lieu of degree. 10+ years of relevant experience required. U.S. Citizenship is mandatory. A+ Certification or higher is required. Ability to obtain a DOE Q clearance is necessary. Certifications such as Security+, Network+, HDI, or ITIL are desirable. Additional Information: Salary range: $80,001 - $120,000, based on experience. SAIC accepts applications continuously; no deadline. COVID-19 policy: No vaccination requirement unless mandated by the customer site.

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