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Axxess

Implementation Specialist

Axxess, Dallas, Texas, United States, 75215

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Employer Industry: Home Health and Software Solutions

Why consider this job opportunity: - Competitive compensation with a comprehensive benefits package, including company-matching 401(k) contributions - 20 days of paid time off plus holidays and birthdays - Opportunity for professional development and career advancement - Collaborative and supportive team-oriented work environment - Recognition as a “Best Place to Work” nationally - Chance to make a positive impact on client adoption of innovative software solutions

What to Expect (Job Responsibilities): - Collaborate with Implementation Consultants and team members to execute implementation plans and meet client needs - Provide first-line support for client questions during implementation and ensure timely resolution or appropriate handoff - Help gather and validate client data, configuration preferences, and other key inputs needed for system setup - Maintain accurate documentation of client training activities in alignment with Quality Management System (QMS) standards - Escalate client concerns or risks to appropriate internal stakeholders to ensure client satisfaction

What is Required (Qualifications): - Bachelor’s degree required - Minimum of 3 years of experience in Home Health, Home Care, Hospice, or Palliative industry - Familiarity with medical billing and basic understanding of Medicare, Medicaid, and private insurance - Proficient in using cloud-based systems and CRM tools - Strong communication, time management, and organizational skills

How to Stand Out (Preferred Qualifications): - Experience in a support, training, or customer-facing role - Ability to work effectively in a fast-paced, collaborative environment - Willingness to travel occasionally for team meetings or client support (less than 25%)

#HomeHealth #SoftwareSolutions #CareerOpportunity #TeamCollaboration #ProfessionalDevelopment

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