ZipRecruiter
Technical Account Manager (Spanish or Portuguese Speaking)
ZipRecruiter, Miami, Florida, us, 33222
Job Description
About Ping :
At Ping, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers; it's something that inspires our company. People don't come here to join a culture that's built on digital freedom—they come to cultivate it.
Our intelligent, cloud platform lets people shop, work, bank, and interact wherever and however they want—without friction and without fear.
While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every individual. One of our core values, Respect Individuality, reminds us to celebrate diversity so you are empowered to bring your authentic self to work.
We're headquartered in Denver, Colorado, with offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping, we're changing the way people and businesses think about cybersecurity, digital experiences, and access management.
As a
Technical Account Manager (TAM) , you will be responsible for working with new and existing clients to ensure their success with Ping solutions. As part of the company's Global Support Organization, you will collaborate with various cross-functional teams at Ping to ensure a smooth and well-managed client journey from purchase to production. Your role involves partnering with customers to optimize their existing deployed solutions, ultimately delivering value to our clients. What You'll Do: Provide clients with technical recommendations and best practices for Ping solutions based on their security needs. Facilitate visibility into the company's product roadmap to educate and engage customers. Assist with configuration help on features and flows through over-the-shoulder guidance. Conduct business reviews with customer leadership to highlight successes against goals and performance. Assist in planning, strategizing roll-outs, and upgrades for platform adoption. Provide ad-hoc training to build skills in key areas. Manage escalation and prioritization of support tickets as needed. Demonstrate Ping technologies to customers. Coordinate with Support, Engineering, and Product Management teams to address customer needs. Provide feedback to Product Management for future products or enhancements. Occasionally be available during off-hours for critical support or escalations. Manage ongoing customer needs to drive retention and loyalty. What You Bring: Understanding of Java and web technologies. Minimum of 5 years' enterprise customer-facing experience in Customer Success, Sales Engineering, Support, or Professional Services. Strong communication and organizational skills. Experience with CRM systems like SFDC. Ability to manage proactive and reactive tasks effectively. Proven relationship management with large enterprise clients. Experience with Management, Access Management, or Federation. You have an advantage if: Experience with Ping solutions and APIs. Experience with Windows and Linux operating systems. Knowledge of protocols like HTTP/S, TCP/IP. Familiarity with SAML, OAuth, OpenID Connect. Bachelor's Degree in Computer Science or equivalent experience. Salary: $108,500-$135,454 In accordance with Colorado's Equal Pay for Equal Work Act, the approximate compensation range for this role in Colorado is listed above. Final compensation will be based on knowledge, skills, and abilities. Life at Ping: We believe in a flexible, collaborative work environment. We are growing quickly but remain committed to innovative, startup values. We hire talented, smart, fun, and genuinely nice people to succeed with every day. What makes Ping special: A culture that empowers you to do your best work. Employee Resource Groups fostering belonging. Regular bonding events. Competitive benefits and perks. Global volunteering and community initiatives. Our Benefits: Generous PTO & Holiday Schedule Parental Leave Progressive Healthcare Options Retirement Programs Education Reimbursement Opportunities Commuter Offset (specific locations) Ping is committed to diversity and inclusion. We welcome your unique contributions and encourage you to be your best self. We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or other protected characteristics.
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Technical Account Manager (TAM) , you will be responsible for working with new and existing clients to ensure their success with Ping solutions. As part of the company's Global Support Organization, you will collaborate with various cross-functional teams at Ping to ensure a smooth and well-managed client journey from purchase to production. Your role involves partnering with customers to optimize their existing deployed solutions, ultimately delivering value to our clients. What You'll Do: Provide clients with technical recommendations and best practices for Ping solutions based on their security needs. Facilitate visibility into the company's product roadmap to educate and engage customers. Assist with configuration help on features and flows through over-the-shoulder guidance. Conduct business reviews with customer leadership to highlight successes against goals and performance. Assist in planning, strategizing roll-outs, and upgrades for platform adoption. Provide ad-hoc training to build skills in key areas. Manage escalation and prioritization of support tickets as needed. Demonstrate Ping technologies to customers. Coordinate with Support, Engineering, and Product Management teams to address customer needs. Provide feedback to Product Management for future products or enhancements. Occasionally be available during off-hours for critical support or escalations. Manage ongoing customer needs to drive retention and loyalty. What You Bring: Understanding of Java and web technologies. Minimum of 5 years' enterprise customer-facing experience in Customer Success, Sales Engineering, Support, or Professional Services. Strong communication and organizational skills. Experience with CRM systems like SFDC. Ability to manage proactive and reactive tasks effectively. Proven relationship management with large enterprise clients. Experience with Management, Access Management, or Federation. You have an advantage if: Experience with Ping solutions and APIs. Experience with Windows and Linux operating systems. Knowledge of protocols like HTTP/S, TCP/IP. Familiarity with SAML, OAuth, OpenID Connect. Bachelor's Degree in Computer Science or equivalent experience. Salary: $108,500-$135,454 In accordance with Colorado's Equal Pay for Equal Work Act, the approximate compensation range for this role in Colorado is listed above. Final compensation will be based on knowledge, skills, and abilities. Life at Ping: We believe in a flexible, collaborative work environment. We are growing quickly but remain committed to innovative, startup values. We hire talented, smart, fun, and genuinely nice people to succeed with every day. What makes Ping special: A culture that empowers you to do your best work. Employee Resource Groups fostering belonging. Regular bonding events. Competitive benefits and perks. Global volunteering and community initiatives. Our Benefits: Generous PTO & Holiday Schedule Parental Leave Progressive Healthcare Options Retirement Programs Education Reimbursement Opportunities Commuter Offset (specific locations) Ping is committed to diversity and inclusion. We welcome your unique contributions and encourage you to be your best self. We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or other protected characteristics.
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