Canonical
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Enterprise Customer Success Manager
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Canonical . Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include top public cloud and silicon providers, and industry leaders across sectors. The company is founder-led, profitable, and growing, with a remote-first approach involving teams in over 75 countries. Role Overview
We are hiring an
Enterprise Customer Success Manager
to develop trust with customers, facilitate product adoption, and support account expansion. CSMs will specialize in segments: Mass, Focus, and Step Growth, and will contribute to company-wide support for other customers, including Store clients. Responsibilities
Onboard new customers, introduce products such as Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, and data applications. Coordinate complex projects with developers, IT managers, and decision-makers. Collaborate with Sales, Engineering, and Support to develop engagement plans. Manage a regional customer portfolio, identify growth opportunities, and mitigate renewal risks. Lead weekly customer and business reviews, resolve blockers with cross-functional teams. Advocate for customers internally, influence product roadmaps, and improve satisfaction. Support customers through reactive ticketing. Create digital campaigns for multiple customers. Qualifications
Minimum 5 years of IT-related experience, with exposure to Linux OS, data applications, storage, cloud, networking, security, migration, or IoT. Strong presentation skills, ability to discuss complex software. Experience improving internal processes and delivering projects on time. Team player with excellent communication skills across departments. Knowledge of agile methodologies. Proficiency in English, with Spanish and Portuguese skills a plus. Preferred Skills
Experience with Salesforce, Jira, and CRMs. What We Offer
Remote work with biannual in-person team sprints. USD 2,000 annual learning budget. Annual salary review and performance bonuses. Comprehensive benefits including leave, parental benefits, wellness programs, and travel opportunities. About Canonical
Canonical pioneers in open source, publishing Ubuntu, a key platform for AI, IoT, and cloud. We hire globally, uphold high standards, and promote a challenging, innovative work environment. Most employees work remotely, fostering a flexible and forward-thinking culture. We are an equal opportunity employer committed to diversity and inclusion.
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Enterprise Customer Success Manager
role at
Canonical . Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include top public cloud and silicon providers, and industry leaders across sectors. The company is founder-led, profitable, and growing, with a remote-first approach involving teams in over 75 countries. Role Overview
We are hiring an
Enterprise Customer Success Manager
to develop trust with customers, facilitate product adoption, and support account expansion. CSMs will specialize in segments: Mass, Focus, and Step Growth, and will contribute to company-wide support for other customers, including Store clients. Responsibilities
Onboard new customers, introduce products such as Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, and data applications. Coordinate complex projects with developers, IT managers, and decision-makers. Collaborate with Sales, Engineering, and Support to develop engagement plans. Manage a regional customer portfolio, identify growth opportunities, and mitigate renewal risks. Lead weekly customer and business reviews, resolve blockers with cross-functional teams. Advocate for customers internally, influence product roadmaps, and improve satisfaction. Support customers through reactive ticketing. Create digital campaigns for multiple customers. Qualifications
Minimum 5 years of IT-related experience, with exposure to Linux OS, data applications, storage, cloud, networking, security, migration, or IoT. Strong presentation skills, ability to discuss complex software. Experience improving internal processes and delivering projects on time. Team player with excellent communication skills across departments. Knowledge of agile methodologies. Proficiency in English, with Spanish and Portuguese skills a plus. Preferred Skills
Experience with Salesforce, Jira, and CRMs. What We Offer
Remote work with biannual in-person team sprints. USD 2,000 annual learning budget. Annual salary review and performance bonuses. Comprehensive benefits including leave, parental benefits, wellness programs, and travel opportunities. About Canonical
Canonical pioneers in open source, publishing Ubuntu, a key platform for AI, IoT, and cloud. We hire globally, uphold high standards, and promote a challenging, innovative work environment. Most employees work remotely, fostering a flexible and forward-thinking culture. We are an equal opportunity employer committed to diversity and inclusion.
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