PENNYMAC
Join to apply for the
Desktop Support Technician II
role at
PENNYMAC
Pennymac (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market.
A Typical Day The
Desktop Support Technician
will provide primary client support by taking calls, answering e‑mail, responding to tickets, and performing desk‑side support. As the Technician, you will serve as the centralized entry point and provide escalated troubleshooting for all technology‑related service requests as well as support for technical issues across the company.
The Desktop Support Technician Will
Prioritize daily workload and Help/Service Desk requests according to policy and procedure
Create and update knowledge‑base documentation for step‑by‑step instructions
Analyze customer calls and tickets to determine trends and/or recurring problems
Build sustainable relationships with customers, coworkers, and stakeholders through open lines of interactive communication
Utilize and update ServiceNow Knowledge Management system when troubleshooting customer issues
Set client expectations when opening and assigning service tickets and ensure all request/services are executed on time and in accordance with the service level agreements set with business
Perform other related duties as required and assigned
Demonstrate behaviors aligned with the organization’s desired culture and values
What You’ll Bring
Bachelor’s degree in computer science, business or related field preferred
Working knowledge of networking concepts and protocols
Intermediate knowledge of:
Virtual/VDI environment within Pennymac
Meraki console for mobile devices
Pennymac’s remote device security tools (CrowdStrike, Sophos)
Google suite usage, monitoring, break‑fix solutions
Pennymac’s current AWS solutions
Why You Should Join As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their aspirations of home. Our vision is to be the most trusted partner for home. Together, 4,000 Pennymac team members across the country are guided by our core values: to be Accountable, Reliable and Ethical in all that we do. Pennymac is committed to conducting a business that makes positive contributions and promotes long‑term sustainable growth and to fostering an equitable and inclusive environment, where all employees and customers feel valued, respected and supported.
Benefits That Bring It Home
Comprehensive Medical, Dental, and Vision
Paid Time Off Programs including vacation, holidays, illness, and parental leave
Wellness Programs, Employee Recognition Programs, and onsite gyms and café‑style dining (select locations)
Retirement benefits, life insurance, 401(k) match, and tuition reimbursement
Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships
To learn more about our benefits visit:
https://pennymacnews.page.link/benefits
For residents with state‑required benefit information, additional information can be found at:
https://www.pennymac.com/additional-benefits-information
Compensation Individual salary may vary based on multiple factors including specific role, geographic location/market data, and skills and experience as defined below:
Lower in range – Building skills and experience in the role
Mid‑range – Experience and skills align with proficiency in the role
Higher in range – Experience and skills add value above typical requirements of the role
Some roles may be eligible for performance‑based compensation and/or stock‑based incentives awarded to employees based on company and individual performance.
Salary $50,000 – $75,000
Work Model OFFICE
Referrals increase your chances of interviewing at PENNYMAC by 2x
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Desktop Support Technician II
role at
PENNYMAC
Pennymac (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market.
A Typical Day The
Desktop Support Technician
will provide primary client support by taking calls, answering e‑mail, responding to tickets, and performing desk‑side support. As the Technician, you will serve as the centralized entry point and provide escalated troubleshooting for all technology‑related service requests as well as support for technical issues across the company.
The Desktop Support Technician Will
Prioritize daily workload and Help/Service Desk requests according to policy and procedure
Create and update knowledge‑base documentation for step‑by‑step instructions
Analyze customer calls and tickets to determine trends and/or recurring problems
Build sustainable relationships with customers, coworkers, and stakeholders through open lines of interactive communication
Utilize and update ServiceNow Knowledge Management system when troubleshooting customer issues
Set client expectations when opening and assigning service tickets and ensure all request/services are executed on time and in accordance with the service level agreements set with business
Perform other related duties as required and assigned
Demonstrate behaviors aligned with the organization’s desired culture and values
What You’ll Bring
Bachelor’s degree in computer science, business or related field preferred
Working knowledge of networking concepts and protocols
Intermediate knowledge of:
Virtual/VDI environment within Pennymac
Meraki console for mobile devices
Pennymac’s remote device security tools (CrowdStrike, Sophos)
Google suite usage, monitoring, break‑fix solutions
Pennymac’s current AWS solutions
Why You Should Join As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their aspirations of home. Our vision is to be the most trusted partner for home. Together, 4,000 Pennymac team members across the country are guided by our core values: to be Accountable, Reliable and Ethical in all that we do. Pennymac is committed to conducting a business that makes positive contributions and promotes long‑term sustainable growth and to fostering an equitable and inclusive environment, where all employees and customers feel valued, respected and supported.
Benefits That Bring It Home
Comprehensive Medical, Dental, and Vision
Paid Time Off Programs including vacation, holidays, illness, and parental leave
Wellness Programs, Employee Recognition Programs, and onsite gyms and café‑style dining (select locations)
Retirement benefits, life insurance, 401(k) match, and tuition reimbursement
Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships
To learn more about our benefits visit:
https://pennymacnews.page.link/benefits
For residents with state‑required benefit information, additional information can be found at:
https://www.pennymac.com/additional-benefits-information
Compensation Individual salary may vary based on multiple factors including specific role, geographic location/market data, and skills and experience as defined below:
Lower in range – Building skills and experience in the role
Mid‑range – Experience and skills align with proficiency in the role
Higher in range – Experience and skills add value above typical requirements of the role
Some roles may be eligible for performance‑based compensation and/or stock‑based incentives awarded to employees based on company and individual performance.
Salary $50,000 – $75,000
Work Model OFFICE
Referrals increase your chances of interviewing at PENNYMAC by 2x
#J-18808-Ljbffr