PENNYMAC
Pennymac
Pennymac (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market.
A Typical Day The Pipeline Accounts Manager III will lead multiple customer facing operational organizations while partnering with internal Sales teams to build strong, lasting client relationships. As the Accounts Manager, you will serve as the central point of contact for clients for all fulfillment issues, status questions, and loan level problem solving.
The Pipeline Accounts Manager Will
Manage high volume, high net worth, complex client accounts and assist in capacity planning within assigned regions
Lead team to review all pipeline loans for invalid stipulations or identification of alternative solutions
Identify and resolve client issues/friction and escalate to department leadership as necessary
Oversee onboarding and training for all assigned regions and accounts
Manage individual SLAs and turn times on all loans in the assigned pipeline
Conduct quarterly book reviews and loan level file review to senior leaders and senior management
Perform other related duties as required and assigned
Demonstrate behaviors which are aligned with the organization’s desired culture and value
What You’ll Bring
Bachelor’s degree or higher in Business Administration, Finance or related field or applicable direct industry experience
5+ years of mortgage experience with contemporary knowledge of mortgage industry and operational practices
Functional understanding of applicable Federal, state and local lending regulations
Expertise in a variety of Industry concepts, practices & procedures
Basic software proficiency including Microsoft Office Suite
Why You Should Join As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their aspirations of home. Our vision is to be the most trusted partner for home. Together, 4,000 Pennymac team members across the country are guided by our core values: to be Accountable, Reliable and Ethical in all that we do. Pennymac is committed to conducting a business that makes positive contributions and promotes long‑term sustainable growth and to fostering an equitable and inclusive environment, where all employees and customers feel valued, respected and supported.
Benefits That Bring It Home
Comprehensive Medical, Dental, and Vision
Paid Time Off Programs including vacation, holidays, illness, and parental leave
Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations)
Retirement benefits, life insurance, 401k match, and tuition reimbursement
Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships
To learn more about our benefits visit: https://pennymacnews.page.link/benefits
For residents with state required benefit information, additional information can be found at: https://www.pennymac.com/additional-benefits-information
Compensation
Lower in range - Building skills and experience in the role
Mid-range - Experience and skills align with proficiency in the role
Higher in range - Experience and skills add value above typical requirements of the role
Some roles may be eligible for performance‑based compensation and/or stock-based incentives awarded to employees based on company and individual performance.
Salary $65,000 - $100,000
Work Model OFFICE
Seniority level Not Applicable
Employment type Full‑time
Job function Sales and Business Development
Referrals increase your chances of interviewing at PENNYMAC by 2x
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A Typical Day The Pipeline Accounts Manager III will lead multiple customer facing operational organizations while partnering with internal Sales teams to build strong, lasting client relationships. As the Accounts Manager, you will serve as the central point of contact for clients for all fulfillment issues, status questions, and loan level problem solving.
The Pipeline Accounts Manager Will
Manage high volume, high net worth, complex client accounts and assist in capacity planning within assigned regions
Lead team to review all pipeline loans for invalid stipulations or identification of alternative solutions
Identify and resolve client issues/friction and escalate to department leadership as necessary
Oversee onboarding and training for all assigned regions and accounts
Manage individual SLAs and turn times on all loans in the assigned pipeline
Conduct quarterly book reviews and loan level file review to senior leaders and senior management
Perform other related duties as required and assigned
Demonstrate behaviors which are aligned with the organization’s desired culture and value
What You’ll Bring
Bachelor’s degree or higher in Business Administration, Finance or related field or applicable direct industry experience
5+ years of mortgage experience with contemporary knowledge of mortgage industry and operational practices
Functional understanding of applicable Federal, state and local lending regulations
Expertise in a variety of Industry concepts, practices & procedures
Basic software proficiency including Microsoft Office Suite
Why You Should Join As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their aspirations of home. Our vision is to be the most trusted partner for home. Together, 4,000 Pennymac team members across the country are guided by our core values: to be Accountable, Reliable and Ethical in all that we do. Pennymac is committed to conducting a business that makes positive contributions and promotes long‑term sustainable growth and to fostering an equitable and inclusive environment, where all employees and customers feel valued, respected and supported.
Benefits That Bring It Home
Comprehensive Medical, Dental, and Vision
Paid Time Off Programs including vacation, holidays, illness, and parental leave
Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations)
Retirement benefits, life insurance, 401k match, and tuition reimbursement
Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships
To learn more about our benefits visit: https://pennymacnews.page.link/benefits
For residents with state required benefit information, additional information can be found at: https://www.pennymac.com/additional-benefits-information
Compensation
Lower in range - Building skills and experience in the role
Mid-range - Experience and skills align with proficiency in the role
Higher in range - Experience and skills add value above typical requirements of the role
Some roles may be eligible for performance‑based compensation and/or stock-based incentives awarded to employees based on company and individual performance.
Salary $65,000 - $100,000
Work Model OFFICE
Seniority level Not Applicable
Employment type Full‑time
Job function Sales and Business Development
Referrals increase your chances of interviewing at PENNYMAC by 2x
#J-18808-Ljbffr