Figma
About Figma
Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us!
What you’ll do
Develop expertise in Figma’s products and customer journeys, from Product Designers to Developers, to accurately diagnose sophisticated bugs
Interact with Figma customers daily via support channels such as chat, email, or video calls, taking ownership over complex problems
Contribute to social support efforts by engaging with customers and users on social media and community platforms
Own end‑to‑end troubleshooting of complex technical issues as the primary point of contact, partnering with Engineering and Product to report bugs, drive resolution, and maintain clear, proactive communication to improve customer satisfaction
Adapt to supporting customers across multiple products, including assisting with billing and account management issues as needed. Maintain schedule flexibility, including occasional weekend or holiday coverage, to support customers globally
Recommend tooling and process improvements to enhance how the team manages to diagnoses bugs
Collaborate cross‑functionally as a subject‑matter expert to help develop customer‑facing and internal documentation, including training materials
Act as the voice of the customer by identifying trends and communicating insights to our Product and Engineering teams to advocate for bug fixes, tooling and process improvements, and feature enhancements
Qualifications
4+ years of experience working in a QA or Support environment for a technical SaaS product
Experience collaborating closely with Engineering and Product teams
Troubleshooting and debugging experience across multiple platforms (Mac, Windows, iOS, and Android)
Consultative communication skills with the ability to tailor a message for your audience. You can translate complex concepts into concise explanations and summarize customer issues to technical and non‑technical audiences
Resilience and adaptability, you’re motivated by experimentation, building, and collaborating both within and beyond your team, and remain confident through times of change and ambiguity
Nice to Have
Experience working with design tools like Figma, Adobe Suite, Sketch, Framer
Ability to read and write Spanish, Portuguese, Japanese, Korean, German, or French
Pay & Benefits Hourly Base Pay Range (SF/NY Hub): $43.80—$77.90 USD
Figma offers equity to employees, as well as a competitive package of additional benefits, including health, dental & vision, retirement with company contribution, parental leave & reproductive or family planning support, mental health & wellness benefits, generous PTO, company recharge days, a learning & development stipend, a work from home stipend, and cell phone reimbursement. Figma also offers sales incentive pay for most sales roles and an annual bonus plan for eligible non‑sales roles. Figma’s compensation and benefits are subject to change and may be modified in the future.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Quality Assurance, Design Services
EEO Statement Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity / expression, veteran status, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations-ext@figma.com.
Accommodations
Holding interviews in an accessible location
Enabling closed captioning on video conferencing
Ensuring all written communication be compatible with screen readers
Changing the mode or format of interviews
By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma’s Candidate Privacy Notice.
To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding.
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What you’ll do
Develop expertise in Figma’s products and customer journeys, from Product Designers to Developers, to accurately diagnose sophisticated bugs
Interact with Figma customers daily via support channels such as chat, email, or video calls, taking ownership over complex problems
Contribute to social support efforts by engaging with customers and users on social media and community platforms
Own end‑to‑end troubleshooting of complex technical issues as the primary point of contact, partnering with Engineering and Product to report bugs, drive resolution, and maintain clear, proactive communication to improve customer satisfaction
Adapt to supporting customers across multiple products, including assisting with billing and account management issues as needed. Maintain schedule flexibility, including occasional weekend or holiday coverage, to support customers globally
Recommend tooling and process improvements to enhance how the team manages to diagnoses bugs
Collaborate cross‑functionally as a subject‑matter expert to help develop customer‑facing and internal documentation, including training materials
Act as the voice of the customer by identifying trends and communicating insights to our Product and Engineering teams to advocate for bug fixes, tooling and process improvements, and feature enhancements
Qualifications
4+ years of experience working in a QA or Support environment for a technical SaaS product
Experience collaborating closely with Engineering and Product teams
Troubleshooting and debugging experience across multiple platforms (Mac, Windows, iOS, and Android)
Consultative communication skills with the ability to tailor a message for your audience. You can translate complex concepts into concise explanations and summarize customer issues to technical and non‑technical audiences
Resilience and adaptability, you’re motivated by experimentation, building, and collaborating both within and beyond your team, and remain confident through times of change and ambiguity
Nice to Have
Experience working with design tools like Figma, Adobe Suite, Sketch, Framer
Ability to read and write Spanish, Portuguese, Japanese, Korean, German, or French
Pay & Benefits Hourly Base Pay Range (SF/NY Hub): $43.80—$77.90 USD
Figma offers equity to employees, as well as a competitive package of additional benefits, including health, dental & vision, retirement with company contribution, parental leave & reproductive or family planning support, mental health & wellness benefits, generous PTO, company recharge days, a learning & development stipend, a work from home stipend, and cell phone reimbursement. Figma also offers sales incentive pay for most sales roles and an annual bonus plan for eligible non‑sales roles. Figma’s compensation and benefits are subject to change and may be modified in the future.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Quality Assurance, Design Services
EEO Statement Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity / expression, veteran status, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations-ext@figma.com.
Accommodations
Holding interviews in an accessible location
Enabling closed captioning on video conferencing
Ensuring all written communication be compatible with screen readers
Changing the mode or format of interviews
By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma’s Candidate Privacy Notice.
To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding.
#J-18808-Ljbffr