FirstService Residential
General Manager – FirstService Residential
Join to apply for the
General Manager
role at
FirstService Residential . Job Overview
The
General Manager
(GM) provides strong leadership and management direction on behalf of the Board of Directors. Key responsibilities include overseeing the entire operation, consistently adhering to and perpetuating the mission and vision of the Board and community. The GM has oversight of all aspects related to the business and operations of the community, including client relationships with the boards of directors, committees, residents, and external entities such as city, county, fire authority, police department, water district, and utility companies. The purpose of this role is to create a single point of contact in the community, enhance communication, and create effective oversight of staff and operations. The GM’s sole duty is day‑to‑day operations, legal compliance, and overall oversight of the association and staff. Compensation: $110,000 – $140,000 Responsibilities
Provide leadership and direction in the development of short‑term and long‑range plans. Develop recommendations for goals and action plans to achieve Board objectives. Review organization structure, job descriptions, and functions. Make recommendations to the Board as to any potential changes. Partner with public, private and volunteer organizations to provide community services when necessary. Support the activities of the various Board sub‑committees. Knowledge of all Community Governing documents. Provide recommendations on revisions. Work closely with the Boards of Directors within the governance model to develop the initial goals and priority issues. Continue to do so on a yearly basis and as needed. Cause the implementation of the stated priority goals/issues/business plans. Continual process of seamless connection between the Board of Directors and committees. Attend key community events. Prepare for, execute, and lead board meetings. Including mandatory attendance at all board meetings, minute preparation, follow up with vendors and all meeting wrap‑up in order to adhere to Board decisions. Provide community leadership and guidance to ensure that the needs or desires of the homeowners are being addressed. Create, or cause to be created, and implement the annual working budget, subject to approval by the Board of Directors. Monitor the monthly financial position of the association and report current standing to the Board of Directors, monthly. Prepare Board of Director meeting agenda packets, working with the Board President to establish the agenda for each meeting. Provide leadership to each meeting involving the Board of Directors in terms of agenda support and written and oral reports. Summarize the priorities of each meeting and complete, or cause to be completed, any/all directives within agreed upon timeframe. Recruit, hire, train and supervise all community staff in accordance with the documented staffing plan, if applicable. Provide oversight of all targeted programs/alliances as directed by the Board of Directors. As economically feasible, pre‑determine outsourcing to accomplish tasks/programs. Work closely with local emergency organizations to maintain established emergency and community evacuation plans as appropriate. Plan, coordinate and lead annual goal‑setting sessions with the Board of Directors and other key participants of community, if asked. As appropriate, confer with other departments, divisions and outside agencies, including community groups and organizations. Identify, develop and implement programs to meet community needs. Assess and monitor community needs: identify opportunities for improving service delivery methods and procedures and developing new programs. Implement programs or improvements. Attend and participate in professional group meetings. Stay abreast of new trends and innovations in fields of community management and community programming. Ensure appropriate training of all community staff. Hold regular touch bases or staff meetings with the team. Project implementation. Cause high amount of on‑site visibility throughout the common areas and facilities. Understanding of all agreements for corporate implementation. Create calendars of key events: Maintenance, Compliance and Major events. Ensure adherence to master calendar, maintenance calendar, association budgets and subsidy program. Review corporation policies on an ongoing basis to ensure compliance with civil code, declaration and other requirements of governing institutions. Follows quality system procedures. Respond to emergencies as needed, including power outages, flooding, fire alarms, etc. Complete and maintain required training including NERT, harassment and other sessions as assigned. Other duties as assigned. Skills & Qualifications
Committed to continual learning as evidenced by attendance at industry programs and educational opportunities that enhance interpersonal skills. Display strong written skills and publish appropriate documentation as directed to create the legacy for the corporation; particularly in the area of operations, and relationship management. Directly interact with the staff of the association and the designated Board of Directors within the governance model for the purpose of advisement and ultimate implementation of Board directives. Possess budgetary knowledge and control for the purpose(s) of executing programs within the community as well as related activities that may be cost‑shared for the benefit of the community. Display a community posture that positively represents the vision of the association. Be well spoken so as to instill confidence in homeowners and the public. Technologically oriented. Intermediate knowledge of Microsoft Applications, especially Word and Excel. Attend and participate in training programs as requested. Must be goal‑minded and possess a self‑starting drive to get the job done, primarily through other people. Ability to listen to others and collaborate. Possess conflict resolution skills. Protect the confidential nature of the work as appropriate. Executive decision‑making capabilities. Possess budgetary/finance administration and controls. Strategic planning capabilities. Public charisma as evidenced by proven leadership skills. Has a proven track record working with volunteer committees and elected or appointed Board(s) of Directors. Business/management experience preferred. Demonstrates good client interaction and visibility. Demonstrates effective oral and written communication skills. Comprehension and attainment of all areas of financial, written, verbal, negotiations, thoroughness, procedural comprehension and compliance. Organizational and time management abilities with the ability to implement and monitor progress for successful completion; working well under pressure and deadlines. Excellent problem solver; demonstrates ability to use creative alternatives. Works effectively with coworkers, clients, customers, and others by sharing ideas in a constructive and positive manner; addresses problems and issues constructively to find mutually acceptable and practical business solutions. Strong ethical practices. Assertive, PR oriented. Education & Experience
Must possess or be actively working toward a CMCA or other CAI designation. Minimum of three years of successful General Manager experience in community management or equivalent professional experience; having been responsible for a staff of individuals with various expertise, background, and job assignments. Bachelor’s Degree in Public Administration, Business Administration, or related field preferred. Management experience in a small or medium‑size organization including responsibility for more than one functional department or division preferred. Physical Requirements and Working Environment
Must be able to lift 40 lbs. Must be able to sit or stand for extended periods of time. Must have finger dexterity for typing/using a keyboard. Must be able to communicate on the phone and in person with clients. Must be mobile enough to move around the office to make copies, send mail and to walk around the property; may include lengthy walks on uneven areas. Talking and hearing occur continuously in the process of communicating with guests, supervisors, and other associates. Work performed in a variety of environmental conditions, including exposure to outdoor temperatures, weather variations, traffic and equipment noise, vibrations, vehicle and/or chemical fumes, cleaning solvents and grease, machinery and moving parts and dust. Note: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. This position requires occasional evenings, weekends and some holidays. What We Offer
Medical, dental, and vision plans (full time and part‑time 30+ hours) Part‑time 20+ hours qualify for dental and vision 401K match Time off including vacation, sick, and company paid holidays Pet insurance available Tuition reimbursement Legal services Free emotional wellbeing and daily life assistance support for all associates Domestic partner coverage Health savings account Flexible spending account About Us
FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada. Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top‑tier medical, dental, and retirement benefits, career training, and support for continued professional development. Experience exceptional service with a fulfilling career in property management with FirstService Residential. Visit
https://www.fsresidential.com/california
for more information about our company and culture. Disclaimer
The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all‑inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time. FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check. Seniority level: Executive Employment type: Full‑time Job function: Management and Manufacturing
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Join to apply for the
General Manager
role at
FirstService Residential . Job Overview
The
General Manager
(GM) provides strong leadership and management direction on behalf of the Board of Directors. Key responsibilities include overseeing the entire operation, consistently adhering to and perpetuating the mission and vision of the Board and community. The GM has oversight of all aspects related to the business and operations of the community, including client relationships with the boards of directors, committees, residents, and external entities such as city, county, fire authority, police department, water district, and utility companies. The purpose of this role is to create a single point of contact in the community, enhance communication, and create effective oversight of staff and operations. The GM’s sole duty is day‑to‑day operations, legal compliance, and overall oversight of the association and staff. Compensation: $110,000 – $140,000 Responsibilities
Provide leadership and direction in the development of short‑term and long‑range plans. Develop recommendations for goals and action plans to achieve Board objectives. Review organization structure, job descriptions, and functions. Make recommendations to the Board as to any potential changes. Partner with public, private and volunteer organizations to provide community services when necessary. Support the activities of the various Board sub‑committees. Knowledge of all Community Governing documents. Provide recommendations on revisions. Work closely with the Boards of Directors within the governance model to develop the initial goals and priority issues. Continue to do so on a yearly basis and as needed. Cause the implementation of the stated priority goals/issues/business plans. Continual process of seamless connection between the Board of Directors and committees. Attend key community events. Prepare for, execute, and lead board meetings. Including mandatory attendance at all board meetings, minute preparation, follow up with vendors and all meeting wrap‑up in order to adhere to Board decisions. Provide community leadership and guidance to ensure that the needs or desires of the homeowners are being addressed. Create, or cause to be created, and implement the annual working budget, subject to approval by the Board of Directors. Monitor the monthly financial position of the association and report current standing to the Board of Directors, monthly. Prepare Board of Director meeting agenda packets, working with the Board President to establish the agenda for each meeting. Provide leadership to each meeting involving the Board of Directors in terms of agenda support and written and oral reports. Summarize the priorities of each meeting and complete, or cause to be completed, any/all directives within agreed upon timeframe. Recruit, hire, train and supervise all community staff in accordance with the documented staffing plan, if applicable. Provide oversight of all targeted programs/alliances as directed by the Board of Directors. As economically feasible, pre‑determine outsourcing to accomplish tasks/programs. Work closely with local emergency organizations to maintain established emergency and community evacuation plans as appropriate. Plan, coordinate and lead annual goal‑setting sessions with the Board of Directors and other key participants of community, if asked. As appropriate, confer with other departments, divisions and outside agencies, including community groups and organizations. Identify, develop and implement programs to meet community needs. Assess and monitor community needs: identify opportunities for improving service delivery methods and procedures and developing new programs. Implement programs or improvements. Attend and participate in professional group meetings. Stay abreast of new trends and innovations in fields of community management and community programming. Ensure appropriate training of all community staff. Hold regular touch bases or staff meetings with the team. Project implementation. Cause high amount of on‑site visibility throughout the common areas and facilities. Understanding of all agreements for corporate implementation. Create calendars of key events: Maintenance, Compliance and Major events. Ensure adherence to master calendar, maintenance calendar, association budgets and subsidy program. Review corporation policies on an ongoing basis to ensure compliance with civil code, declaration and other requirements of governing institutions. Follows quality system procedures. Respond to emergencies as needed, including power outages, flooding, fire alarms, etc. Complete and maintain required training including NERT, harassment and other sessions as assigned. Other duties as assigned. Skills & Qualifications
Committed to continual learning as evidenced by attendance at industry programs and educational opportunities that enhance interpersonal skills. Display strong written skills and publish appropriate documentation as directed to create the legacy for the corporation; particularly in the area of operations, and relationship management. Directly interact with the staff of the association and the designated Board of Directors within the governance model for the purpose of advisement and ultimate implementation of Board directives. Possess budgetary knowledge and control for the purpose(s) of executing programs within the community as well as related activities that may be cost‑shared for the benefit of the community. Display a community posture that positively represents the vision of the association. Be well spoken so as to instill confidence in homeowners and the public. Technologically oriented. Intermediate knowledge of Microsoft Applications, especially Word and Excel. Attend and participate in training programs as requested. Must be goal‑minded and possess a self‑starting drive to get the job done, primarily through other people. Ability to listen to others and collaborate. Possess conflict resolution skills. Protect the confidential nature of the work as appropriate. Executive decision‑making capabilities. Possess budgetary/finance administration and controls. Strategic planning capabilities. Public charisma as evidenced by proven leadership skills. Has a proven track record working with volunteer committees and elected or appointed Board(s) of Directors. Business/management experience preferred. Demonstrates good client interaction and visibility. Demonstrates effective oral and written communication skills. Comprehension and attainment of all areas of financial, written, verbal, negotiations, thoroughness, procedural comprehension and compliance. Organizational and time management abilities with the ability to implement and monitor progress for successful completion; working well under pressure and deadlines. Excellent problem solver; demonstrates ability to use creative alternatives. Works effectively with coworkers, clients, customers, and others by sharing ideas in a constructive and positive manner; addresses problems and issues constructively to find mutually acceptable and practical business solutions. Strong ethical practices. Assertive, PR oriented. Education & Experience
Must possess or be actively working toward a CMCA or other CAI designation. Minimum of three years of successful General Manager experience in community management or equivalent professional experience; having been responsible for a staff of individuals with various expertise, background, and job assignments. Bachelor’s Degree in Public Administration, Business Administration, or related field preferred. Management experience in a small or medium‑size organization including responsibility for more than one functional department or division preferred. Physical Requirements and Working Environment
Must be able to lift 40 lbs. Must be able to sit or stand for extended periods of time. Must have finger dexterity for typing/using a keyboard. Must be able to communicate on the phone and in person with clients. Must be mobile enough to move around the office to make copies, send mail and to walk around the property; may include lengthy walks on uneven areas. Talking and hearing occur continuously in the process of communicating with guests, supervisors, and other associates. Work performed in a variety of environmental conditions, including exposure to outdoor temperatures, weather variations, traffic and equipment noise, vibrations, vehicle and/or chemical fumes, cleaning solvents and grease, machinery and moving parts and dust. Note: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. This position requires occasional evenings, weekends and some holidays. What We Offer
Medical, dental, and vision plans (full time and part‑time 30+ hours) Part‑time 20+ hours qualify for dental and vision 401K match Time off including vacation, sick, and company paid holidays Pet insurance available Tuition reimbursement Legal services Free emotional wellbeing and daily life assistance support for all associates Domestic partner coverage Health savings account Flexible spending account About Us
FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada. Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top‑tier medical, dental, and retirement benefits, career training, and support for continued professional development. Experience exceptional service with a fulfilling career in property management with FirstService Residential. Visit
https://www.fsresidential.com/california
for more information about our company and culture. Disclaimer
The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all‑inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time. FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check. Seniority level: Executive Employment type: Full‑time Job function: Management and Manufacturing
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