PagerDuty
Join us to apply for the
Sr. Director Field Enablement
role at
PagerDuty .
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of the Fortune 500 and the Forbes AI 50, PagerDuty is essential for delivering always‑on digital experiences to modern businesses.
In this position you will lead a team of enablement professionals supporting our sales, customer success, and partnership organizations. You will build and scale our global enablement function to equip the customer‑facing teams to sell and support our diversifying product portfolio as we enter the next phase of growth. The role shapes the enablement strategy for a high‑growth SaaS company and directly improves teams’ capabilities and productivity worldwide.
Key Responsibilities
Develop, execute, optimize, and assess enablement programs in partnership with sales and customer success leadership, determining priorities and success metrics with key stakeholders.
Gather and share insights from customers, competitors, and the market to enable the positioning of PagerDuty’s value proposition.
Drive the creation of learning programs and events that align with overall sales and company strategy, enhancing team capabilities, productivity, and high‑level selling skills.
Build and maintain an enablement delivery platform that provides scalable, measurable content and learning resources to sales, customer success, and partnership teams.
Collaborate with marketing and product marketing to develop highly effective and repeatable sales messaging, selling tools, and collateral that enable consistent execution.
Design and maintain an end‑to‑end sales onboarding program in collaboration with HR that certifies new hires on company strategy, product messaging, and sales processes.
Build out and scale enablement support functions for Customer Success and Partnerships organizations.
Communicate the enablement strategy, roadmap, and KPIs to stakeholders across all global organizations.
Basic Qualifications
10+ years of sales enablement experience or a combination of sales, sales training, and enablement roles.
5+ years of management experience leading and developing enablement teams.
Proven track record of building and delivering strategic sales enablement programs, including training, onboarding, certifications, and sales events.
Experience implementing and maintaining content management platforms such as Highspot or Seismic.
3+ years of experience in high‑velocity, high‑growth startup environments, preferably in the SaaS space.
Preferred Qualifications
Familiarity with sales methodologies such as Force Management and MEDDIC.
Experience with Sales Operations and Salesforce.com.
Knowledge of Sales Manager training and sales coaching, particularly for Enterprise sales.
Strong program and project management skills with the ability to maintain calendars of ongoing training, business reviews, and field communications.
Detail and results‑oriented with the ability to balance strategic planning and hands‑on execution.
The base salary range for this position is $180,000 – $304,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.
Benefits
Competitive salary
Comprehensive benefits package
Flexible work arrangements
Company equity*
ESPP (Employee Stock Purchase Program)*
Retirement or pension plan*
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty
Paid parental leave (22 weeks for pregnant parent, 12 weeks for non‑pregnant parent)
Paid volunteer time off (20 hours per year)
Company‑wide hack weeks
Mental wellness programs
Eligibility may vary by role, region, and tenure
PagerDuty is an equal‑opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty’s Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our application process. If you require accommodation, please email accommodation@pagerduty.com. PagerDuty uses the E‑Verify employment verification program.
PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. Applicants must be located in eligible regions; we cannot employ candidates residing in the following areas: Australia – Northern Territory, Queensland, South Australia, Tasmania, Western Australia; Canada – Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon; United States – Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming.
We encourage you to submit your resume even if you don’t meet every requirement. Whether you are exploring a career change or taking your next step, we look forward to reviewing your application.
#J-18808-Ljbffr
Sr. Director Field Enablement
role at
PagerDuty .
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of the Fortune 500 and the Forbes AI 50, PagerDuty is essential for delivering always‑on digital experiences to modern businesses.
In this position you will lead a team of enablement professionals supporting our sales, customer success, and partnership organizations. You will build and scale our global enablement function to equip the customer‑facing teams to sell and support our diversifying product portfolio as we enter the next phase of growth. The role shapes the enablement strategy for a high‑growth SaaS company and directly improves teams’ capabilities and productivity worldwide.
Key Responsibilities
Develop, execute, optimize, and assess enablement programs in partnership with sales and customer success leadership, determining priorities and success metrics with key stakeholders.
Gather and share insights from customers, competitors, and the market to enable the positioning of PagerDuty’s value proposition.
Drive the creation of learning programs and events that align with overall sales and company strategy, enhancing team capabilities, productivity, and high‑level selling skills.
Build and maintain an enablement delivery platform that provides scalable, measurable content and learning resources to sales, customer success, and partnership teams.
Collaborate with marketing and product marketing to develop highly effective and repeatable sales messaging, selling tools, and collateral that enable consistent execution.
Design and maintain an end‑to‑end sales onboarding program in collaboration with HR that certifies new hires on company strategy, product messaging, and sales processes.
Build out and scale enablement support functions for Customer Success and Partnerships organizations.
Communicate the enablement strategy, roadmap, and KPIs to stakeholders across all global organizations.
Basic Qualifications
10+ years of sales enablement experience or a combination of sales, sales training, and enablement roles.
5+ years of management experience leading and developing enablement teams.
Proven track record of building and delivering strategic sales enablement programs, including training, onboarding, certifications, and sales events.
Experience implementing and maintaining content management platforms such as Highspot or Seismic.
3+ years of experience in high‑velocity, high‑growth startup environments, preferably in the SaaS space.
Preferred Qualifications
Familiarity with sales methodologies such as Force Management and MEDDIC.
Experience with Sales Operations and Salesforce.com.
Knowledge of Sales Manager training and sales coaching, particularly for Enterprise sales.
Strong program and project management skills with the ability to maintain calendars of ongoing training, business reviews, and field communications.
Detail and results‑oriented with the ability to balance strategic planning and hands‑on execution.
The base salary range for this position is $180,000 – $304,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.
Benefits
Competitive salary
Comprehensive benefits package
Flexible work arrangements
Company equity*
ESPP (Employee Stock Purchase Program)*
Retirement or pension plan*
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty
Paid parental leave (22 weeks for pregnant parent, 12 weeks for non‑pregnant parent)
Paid volunteer time off (20 hours per year)
Company‑wide hack weeks
Mental wellness programs
Eligibility may vary by role, region, and tenure
PagerDuty is an equal‑opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty’s Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our application process. If you require accommodation, please email accommodation@pagerduty.com. PagerDuty uses the E‑Verify employment verification program.
PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. Applicants must be located in eligible regions; we cannot employ candidates residing in the following areas: Australia – Northern Territory, Queensland, South Australia, Tasmania, Western Australia; Canada – Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon; United States – Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming.
We encourage you to submit your resume even if you don’t meet every requirement. Whether you are exploring a career change or taking your next step, we look forward to reviewing your application.
#J-18808-Ljbffr