Anthropic
About Anthropic
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
About the Role Join Anthropic's Customer Success team as we pioneer the future of enterprise AI adoption. As a Customer Success Manager at Anthropic, you will be the strategic partner and trusted advisor to our most complex customers, helping them harness the full potential of all our Claude capabilities – API, Claude for Enterprise, and Claude Code.
You will develop genuine partnerships with customers, gaining a deep understanding of their business objectives, strategic direction, AI vision, and technical needs. Leveraging both business acumen and technical expertise, you will serve as a strategic advisor throughout their journey with us.
In partnership with the broader account team, you will help customers identify the right Claude capabilities for their specific business objectives, providing best practices and guidance while supporting them as their usage grows and evolves.
The role focuses on helping customers scale their usage effectively, implement change‑management strategies, optimize use cases, and maximize the value of their investment through expanded use cases across their organization. The insights you gather will directly inform our research priorities, product development, and go‑to‑market strategies, making you a key voice in shaping how we build and deliver ongoing value as a business.
Responsibilities
Build trusting, strategic relationships with key customer decision makers to understand their business and objectives, identifying opportunities for optimization and expansion.
Become an expert in Anthropic’s products across API, Claude for Enterprise, and Claude Code, guiding customers to the right solutions based on technical nuances and best practices.
Proactively drive usage planning, understanding current and future consumption/adoption and the realized value for the customer.
Monitor usage patterns and identify optimization opportunities, addressing underutilization across both consumption‑based (API) and seat‑based (Claude for Enterprise / Claude Code) products.
Serve as the customer’s thought partner, sharing Anthropic’s product roadmap and engaging product managers to enhance customer knowledge of Claude products.
Document and quantify customer value realized through business outcomes, ROI, and impact metrics to build compelling internal business cases for continued and expanded investment.
Identify potential use cases and lines of business not currently onboarded, partnering with customers to discover new applications for Claude across departments, teams, and workflows.
Develop and execute change‑management strategies to drive end‑user adoption and maximize value within customer organizations, including Train‑the‑Trainer programs, Center of Excellence development, and organizational enablement.
Own the customer experience across their lifecycle—managing comprehensive account and success plans grounded in the customer’s business objectives, conducting Quarterly Business Reviews, and serving as the primary conduit between the customer and Anthropic.
You May Be a Good Fit If You Have
5+ years of experience in customer‑facing roles such as Customer Success, Consulting, Solutions Architect, or similar.
Experience driving success across both consumption‑based and seat‑based business models, understanding expansion levers and success metrics for each.
Technical fluency with the ability to understand and articulate AI/ML concepts, API integrations, and software implementation patterns.
Experience explaining and demonstrating technical products to various audiences.
A strategic mindset to identify growth opportunities and translate them into actionable expansion plans.
A cross‑functional collaborator who represents the customer positively and proactively, rallying stakeholders around solutions.
Strong project‑management skills and the ability to manage multiple customer relationships simultaneously.
A passion for AI and an interest in the responsible development of advanced systems.
An enthusiasm for bringing order to chaos and a “roll‑up‑your‑sleeves” mentality. You are a true team player.
Annual Salary
$200,000—$260,000 USD
Education requirements:
We require at least a Bachelor's degree in a related field or equivalent experience.
Location-based hybrid policy:
Currently, we expect all staff to be in one of our offices at least 25% of the time. Some roles may require more office presence.
Visa sponsorship:
We sponsor visas when possible. If we extend an offer, we will make every reasonable effort to secure a visa through our immigration team.
We encourage you to apply even if you do not meet every single qualification listed. Representation and diversity are essential to our work, and we welcome candidates from all backgrounds to apply.
#J-18808-Ljbffr
About the Role Join Anthropic's Customer Success team as we pioneer the future of enterprise AI adoption. As a Customer Success Manager at Anthropic, you will be the strategic partner and trusted advisor to our most complex customers, helping them harness the full potential of all our Claude capabilities – API, Claude for Enterprise, and Claude Code.
You will develop genuine partnerships with customers, gaining a deep understanding of their business objectives, strategic direction, AI vision, and technical needs. Leveraging both business acumen and technical expertise, you will serve as a strategic advisor throughout their journey with us.
In partnership with the broader account team, you will help customers identify the right Claude capabilities for their specific business objectives, providing best practices and guidance while supporting them as their usage grows and evolves.
The role focuses on helping customers scale their usage effectively, implement change‑management strategies, optimize use cases, and maximize the value of their investment through expanded use cases across their organization. The insights you gather will directly inform our research priorities, product development, and go‑to‑market strategies, making you a key voice in shaping how we build and deliver ongoing value as a business.
Responsibilities
Build trusting, strategic relationships with key customer decision makers to understand their business and objectives, identifying opportunities for optimization and expansion.
Become an expert in Anthropic’s products across API, Claude for Enterprise, and Claude Code, guiding customers to the right solutions based on technical nuances and best practices.
Proactively drive usage planning, understanding current and future consumption/adoption and the realized value for the customer.
Monitor usage patterns and identify optimization opportunities, addressing underutilization across both consumption‑based (API) and seat‑based (Claude for Enterprise / Claude Code) products.
Serve as the customer’s thought partner, sharing Anthropic’s product roadmap and engaging product managers to enhance customer knowledge of Claude products.
Document and quantify customer value realized through business outcomes, ROI, and impact metrics to build compelling internal business cases for continued and expanded investment.
Identify potential use cases and lines of business not currently onboarded, partnering with customers to discover new applications for Claude across departments, teams, and workflows.
Develop and execute change‑management strategies to drive end‑user adoption and maximize value within customer organizations, including Train‑the‑Trainer programs, Center of Excellence development, and organizational enablement.
Own the customer experience across their lifecycle—managing comprehensive account and success plans grounded in the customer’s business objectives, conducting Quarterly Business Reviews, and serving as the primary conduit between the customer and Anthropic.
You May Be a Good Fit If You Have
5+ years of experience in customer‑facing roles such as Customer Success, Consulting, Solutions Architect, or similar.
Experience driving success across both consumption‑based and seat‑based business models, understanding expansion levers and success metrics for each.
Technical fluency with the ability to understand and articulate AI/ML concepts, API integrations, and software implementation patterns.
Experience explaining and demonstrating technical products to various audiences.
A strategic mindset to identify growth opportunities and translate them into actionable expansion plans.
A cross‑functional collaborator who represents the customer positively and proactively, rallying stakeholders around solutions.
Strong project‑management skills and the ability to manage multiple customer relationships simultaneously.
A passion for AI and an interest in the responsible development of advanced systems.
An enthusiasm for bringing order to chaos and a “roll‑up‑your‑sleeves” mentality. You are a true team player.
Annual Salary
$200,000—$260,000 USD
Education requirements:
We require at least a Bachelor's degree in a related field or equivalent experience.
Location-based hybrid policy:
Currently, we expect all staff to be in one of our offices at least 25% of the time. Some roles may require more office presence.
Visa sponsorship:
We sponsor visas when possible. If we extend an offer, we will make every reasonable effort to secure a visa through our immigration team.
We encourage you to apply even if you do not meet every single qualification listed. Representation and diversity are essential to our work, and we welcome candidates from all backgrounds to apply.
#J-18808-Ljbffr