Sutter Health Plan
2 weeks ago Be among the first 25 applicants
Get AI-powered advice on this job and more exclusive features.
We are so glad you are interested in joining Sutter Health!
Organization
SPMF-Sutter Pacific Medical Foundation - South
Position Overview
Supports, organizes and coordinates the overall operation of Patient Services, including staffing and work assignments of patient services representatives, assistants and interns. Supports updates to policies, procedures and protocols to streamline workflow, improve efficiency, and strengthen quality assurance. Ensures the timely delivery of services to patients and oversees the efficient operation of the department. Serves as the liaison between Patient Services and staff, physicians, patients, family and other employees. Ensures services are provided in a manner consistent with best practices, accreditation standards and State and Federal regulations. Adheres to all organizational, local/state/federal regulations, codes, policies and procedures to ensure privacy and safety while delivering patient care. This role is intended for use by employees employed by an outpatient facility.
Job Description
PATIENT SERVICES:
Assesses and monitors the patient services workload and assigns duties, adjusts assignments, and provides input and assistance to fellow staff. Identifies reoccurring registration errors and identifies potential solutions. Serves as the liaison between patient services other departments as required to help resolve account issues. Oversees or performs patient services or check-ins as needed. Ensures the completion of routine and priority tasks within established departmental time frames. Mentors and fosters a constructive teaching environment that helps students and new representatives build confidence in their skills, knowledge and abilities.
Clerical
Performs general clerical tasks, such as answering phones; updating patient appointments; or retrieving, entering, and revising patient Electronic Health Records (EHR). Prepares and completes accurate documentation related to patient, procedures and authenticates documentation.
Safety
Participates in quality improvement processes, including updating and revision of procedure manuals and interdisciplinary projects. Maintains a clean, neat, and safe working environment, including organizing files and keeping desks free of loose papers and clutter.
Compliance
Maintains strictest confidence of all patient protected health information (PHI) and protects all PHI from accidental, intentional, or inappropriate disclosure. Documents patient information and services provided in accordance with state and federal regulations.
Education
Equivalent experience will be accepted in lieu of the required degree or diploma.
HS Diploma or equivalent education/experience
Typical Experience
4 years of recent relevant experience.
Skills And Knowledge
Basic knowledge of insurance policies and procedures, as well as patient billing.
Ability to interpret a variety of data and instructions, furnished in written, oral, diagram, or schedule form.
Possess outstanding written and verbal communications skills to explain sensitive information clearly and professionally to diverse audiences, including non-medical people.
Time management and organizational skills, including the ability to prioritize assignments and work within standardized operating procedures and scientific methods to achieve objectives and meet deadline.
Broad knowledge of computer applications, such as Microsoft Office Suite (Word, Excel and Outlook).
Prioritize and delegate assignments and work within standardized policies, procedures, and scientific methods to achieve department objectives and meet deadlines.
Work autonomously, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions.
Identify, evaluate and resolve complex that arise with little or no precedent.
Ensure the privacy of each patient’s protected health information (PHI).
Build collaborative relationships with peers and other healthcare providers to achieve departmental and corporate objectives.
Job Shift
Days
Schedule
Full Time
Shift Hours
8
Days Of The Week
Friday, Monday, Thursday, Tuesday, Wednesday
Weekend Requirements
None
Benefits
Yes
Unions
No
Position Status
Non-Exempt
Weekly Hours
40
Employee Status
Regular
Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.
Pay Range is $32.47 to $40.59 / hour
The salary range for this role may vary above or below the posted range as determined by location. This range has not been adjusted for any specific geographic differential applicable by area where the position may be filled. Compensation takes into account several factors including but not limited to a candidate’s experience, education, skills, licensure and certifications, department equity, training and organizational needs. Base pay is just one piece of the total rewards program offered by Sutter Health. Eligible roles also qualify for a comprehensive benefits package. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Health Care Provider Industries Hospitals and Health Care Referrals increase your chances of interviewing at Sutter Health Plan by 2x Get notified about new Patient Services Specialist jobs in
San Francisco, CA . Patient Services Representative-Ambulatory - Ambulatory Specialty Call Center
San Francisco, CA $21.00-$27.00 5 days ago San Francisco, CA $29.46-$36.81 2 weeks ago Ambulatory Patient Services Representative
Patient Services Representative II, Primary Care
Patient Call Representative - Cardiology - Full Time - 8 Hour - Days
Patient Services Representative II, Plastic Surgery
Patient Services Representative II, Internal Medicine
Patient Call Representative - PN Patient Access and Revenue Cycle-Walnut Creek - Per Diem - 8 Hour - Days
Walnut Creek, CA $25.99-$35.09 4 months ago Patient Call Representative - PN Patient Access and Revenue Cycle Administration - Full Time - 8 Hour - Days
Pleasant Hill, CA $25.99-$35.09 6 days ago Patient Call Representative - Cardiology - Full Time - 8 Hour - Days
Walnut Creek, CA $25.99-$35.09 19 hours ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Organization
SPMF-Sutter Pacific Medical Foundation - South
Position Overview
Supports, organizes and coordinates the overall operation of Patient Services, including staffing and work assignments of patient services representatives, assistants and interns. Supports updates to policies, procedures and protocols to streamline workflow, improve efficiency, and strengthen quality assurance. Ensures the timely delivery of services to patients and oversees the efficient operation of the department. Serves as the liaison between Patient Services and staff, physicians, patients, family and other employees. Ensures services are provided in a manner consistent with best practices, accreditation standards and State and Federal regulations. Adheres to all organizational, local/state/federal regulations, codes, policies and procedures to ensure privacy and safety while delivering patient care. This role is intended for use by employees employed by an outpatient facility.
Job Description
PATIENT SERVICES:
Assesses and monitors the patient services workload and assigns duties, adjusts assignments, and provides input and assistance to fellow staff. Identifies reoccurring registration errors and identifies potential solutions. Serves as the liaison between patient services other departments as required to help resolve account issues. Oversees or performs patient services or check-ins as needed. Ensures the completion of routine and priority tasks within established departmental time frames. Mentors and fosters a constructive teaching environment that helps students and new representatives build confidence in their skills, knowledge and abilities.
Clerical
Performs general clerical tasks, such as answering phones; updating patient appointments; or retrieving, entering, and revising patient Electronic Health Records (EHR). Prepares and completes accurate documentation related to patient, procedures and authenticates documentation.
Safety
Participates in quality improvement processes, including updating and revision of procedure manuals and interdisciplinary projects. Maintains a clean, neat, and safe working environment, including organizing files and keeping desks free of loose papers and clutter.
Compliance
Maintains strictest confidence of all patient protected health information (PHI) and protects all PHI from accidental, intentional, or inappropriate disclosure. Documents patient information and services provided in accordance with state and federal regulations.
Education
Equivalent experience will be accepted in lieu of the required degree or diploma.
HS Diploma or equivalent education/experience
Typical Experience
4 years of recent relevant experience.
Skills And Knowledge
Basic knowledge of insurance policies and procedures, as well as patient billing.
Ability to interpret a variety of data and instructions, furnished in written, oral, diagram, or schedule form.
Possess outstanding written and verbal communications skills to explain sensitive information clearly and professionally to diverse audiences, including non-medical people.
Time management and organizational skills, including the ability to prioritize assignments and work within standardized operating procedures and scientific methods to achieve objectives and meet deadline.
Broad knowledge of computer applications, such as Microsoft Office Suite (Word, Excel and Outlook).
Prioritize and delegate assignments and work within standardized policies, procedures, and scientific methods to achieve department objectives and meet deadlines.
Work autonomously, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions.
Identify, evaluate and resolve complex that arise with little or no precedent.
Ensure the privacy of each patient’s protected health information (PHI).
Build collaborative relationships with peers and other healthcare providers to achieve departmental and corporate objectives.
Job Shift
Days
Schedule
Full Time
Shift Hours
8
Days Of The Week
Friday, Monday, Thursday, Tuesday, Wednesday
Weekend Requirements
None
Benefits
Yes
Unions
No
Position Status
Non-Exempt
Weekly Hours
40
Employee Status
Regular
Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.
Pay Range is $32.47 to $40.59 / hour
The salary range for this role may vary above or below the posted range as determined by location. This range has not been adjusted for any specific geographic differential applicable by area where the position may be filled. Compensation takes into account several factors including but not limited to a candidate’s experience, education, skills, licensure and certifications, department equity, training and organizational needs. Base pay is just one piece of the total rewards program offered by Sutter Health. Eligible roles also qualify for a comprehensive benefits package. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Health Care Provider Industries Hospitals and Health Care Referrals increase your chances of interviewing at Sutter Health Plan by 2x Get notified about new Patient Services Specialist jobs in
San Francisco, CA . Patient Services Representative-Ambulatory - Ambulatory Specialty Call Center
San Francisco, CA $21.00-$27.00 5 days ago San Francisco, CA $29.46-$36.81 2 weeks ago Ambulatory Patient Services Representative
Patient Services Representative II, Primary Care
Patient Call Representative - Cardiology - Full Time - 8 Hour - Days
Patient Services Representative II, Plastic Surgery
Patient Services Representative II, Internal Medicine
Patient Call Representative - PN Patient Access and Revenue Cycle-Walnut Creek - Per Diem - 8 Hour - Days
Walnut Creek, CA $25.99-$35.09 4 months ago Patient Call Representative - PN Patient Access and Revenue Cycle Administration - Full Time - 8 Hour - Days
Pleasant Hill, CA $25.99-$35.09 6 days ago Patient Call Representative - Cardiology - Full Time - 8 Hour - Days
Walnut Creek, CA $25.99-$35.09 19 hours ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr