Ulta Beauty
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Experience Manager
at
Ulta Beauty
Overview Experience a place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiences—for true beauty enthusiasts. At
Ulta Beauty , we’re transforming the world one shade, one lash, one cut at a time. Because beauty is powerful.
If you seek a greater purpose—where voices are heard, contributions are valued and recognized, and growth opportunities abound—consider
Ulta Beauty . Here, possibilities are truly beautiful.
General Summary & Scope The Experience Manager (EM) leads the store through
Ulta Beauty’s
mission, vision, and values to develop a high‑performing team that consistently delivers top‑line sales growth in retail and services. The EM oversees stylists, estheticians, guest coordinators, assistant services managers, sales managers, and boutique leads. The role is accountable for all aspects of the guest experience, retail sales, and services—including salon services, boutiques, retail sales, makeup, and guest satisfaction. The EM drives performance, people, and process, focusing on Net Promoter Score (NPS) and an exceptional guest experience.
Principal Duties & Responsibilities Performance
Promote a culture of accountability to meet or exceed store goals related to services, boutiques, retail sales, guest loyalty, payroll, omni‑channel, and retail shrink.
Drive company profitability through operational excellence, top‑line sales growth, and expense control.
Leverage store forecast and payroll budgets to support scheduling needs and communicate requirements to the GM to maximize productivity and achieve goals within budget.
Address under‑performing metrics by developing strategies using company programs, tools, and resources to improve and grow services, boutiques, retail sales, loyalty, store visits, and audit results.
Support direct reports in developing and maintaining their clientele.
Perform makeup applications, skincare analysis, and product demonstrations with guests to drive sales.
Stay informed about industry trends, products, and services and be knowledgeable about ingredients and benefits to better serve guests.
Maintain prompt, regular attendance as the EM and hold store associates accountable to the attendance policy.
People
Attract, hire, retain, and source a diverse team of top talent for the salon and boutiques.
Build a highly engaged team embodying the
Ulta Beauty
brand through effective collaboration and two‑way communication.
Create an inclusive environment that inspires growth and engagement of associates.
Support manager and associate professional development, including training, competency‑based feedback, coaching, performance reviews, succession planning, and individual development plans.
Participate in ongoing training, including brand and category education.
Ensure direct reports participate in ongoing training and brand education.
Establish professional peer and brand partner relationships to collaborate on sales and service goals.
Model teamwork and guest service excellence by working with the leadership team and sharing best practices.
Execute the Guest Engagement Leader program to drive business results across all Annual Performance Goals (APGs) metrics.
Process
Be knowledgeable of and ensure compliance with store policies, procedures, and standards, including the Infection Control Policy.
Adhere to and enforce the dress code.
Use the scheduling tool to create and adjust schedules, manage attendance, and support service sales and growth.
Use the task management tool to prioritize store workload, including product resets, pricing updates, inventory tasks, cleaning, and replenishment.
Protect assets and minimize loss by meeting all store standards and operating procedures.
Execute inventory control processes and complete theft reporting as necessary.
Support continuous improvement by adopting company initiatives and technology.
Utilize company programs, tools, and resources to drive store improvements.
Communicate business trends and opportunities to leadership.
Job Qualifications Education
Bachelor’s degree preferred.
Cosmetology license and/or cosmetology management license where required by state law.
Experience
2–3+ years of fast‑paced retail management or relevant work experience.
Financial management: success with driving top‑line sales, interpreting reporting data, managing payroll budgets, and controlling expenses.
Cosmetology management: advanced competency in services, sales, guest experience, and product attachment; knowledge of cosmetology regulations and hiring requirements.
Retail management: proven ability with inventory monitoring, operational excellence, service culture, and merchandising directives.
Leadership: experience attracting, developing, and motivating talent; adapting to change; leading through change; building collaborative relationships.
Skills
Proficient with basic technology (POS system, Microsoft Office, Apple devices).
Excellent written and verbal communication.
Strong collaboration and interpersonal skills.
Strong organizational skills to manage multiple tasks.
Ability to react under pressure, use good judgment, and be flexible/adaptable.
Special Position Requirements
Work a flexible, full‑time schedule to include days, evenings, weekends, and holidays.
Attend corporate business meetings and conferences.
Working Conditions
Continuous mobility throughout the store during shift.
Frequent standing, bending, reaching, and twisting during shift.
Frequent lifting and/or moving up to 25 lbs. during shift.
Continuous coordination and manipulation of objects during shift.
Frequent use of a computer, telephonic devices, and related office supplies.
If an associate has a disability that prevents them from performing an essential function of the job, the Company will engage in the interactive process with the associate to determine whether there is a reasonable accommodation that will enable the associate to perform the essential functions of the job.
About
Ulta Beauty At
Ulta Beauty
(NASDAQ: ULTA), the possibilities are beautiful. Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products and salon services. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well‑established and emerging beauty brands across all categories and price points, including Ulta Beauty’s own private label. Ulta Beauty also offers a full‑service salon in every store featuring hair, skin, brow, and make‑up services.
We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.
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at
Ulta Beauty
Overview Experience a place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiences—for true beauty enthusiasts. At
Ulta Beauty , we’re transforming the world one shade, one lash, one cut at a time. Because beauty is powerful.
If you seek a greater purpose—where voices are heard, contributions are valued and recognized, and growth opportunities abound—consider
Ulta Beauty . Here, possibilities are truly beautiful.
General Summary & Scope The Experience Manager (EM) leads the store through
Ulta Beauty’s
mission, vision, and values to develop a high‑performing team that consistently delivers top‑line sales growth in retail and services. The EM oversees stylists, estheticians, guest coordinators, assistant services managers, sales managers, and boutique leads. The role is accountable for all aspects of the guest experience, retail sales, and services—including salon services, boutiques, retail sales, makeup, and guest satisfaction. The EM drives performance, people, and process, focusing on Net Promoter Score (NPS) and an exceptional guest experience.
Principal Duties & Responsibilities Performance
Promote a culture of accountability to meet or exceed store goals related to services, boutiques, retail sales, guest loyalty, payroll, omni‑channel, and retail shrink.
Drive company profitability through operational excellence, top‑line sales growth, and expense control.
Leverage store forecast and payroll budgets to support scheduling needs and communicate requirements to the GM to maximize productivity and achieve goals within budget.
Address under‑performing metrics by developing strategies using company programs, tools, and resources to improve and grow services, boutiques, retail sales, loyalty, store visits, and audit results.
Support direct reports in developing and maintaining their clientele.
Perform makeup applications, skincare analysis, and product demonstrations with guests to drive sales.
Stay informed about industry trends, products, and services and be knowledgeable about ingredients and benefits to better serve guests.
Maintain prompt, regular attendance as the EM and hold store associates accountable to the attendance policy.
People
Attract, hire, retain, and source a diverse team of top talent for the salon and boutiques.
Build a highly engaged team embodying the
Ulta Beauty
brand through effective collaboration and two‑way communication.
Create an inclusive environment that inspires growth and engagement of associates.
Support manager and associate professional development, including training, competency‑based feedback, coaching, performance reviews, succession planning, and individual development plans.
Participate in ongoing training, including brand and category education.
Ensure direct reports participate in ongoing training and brand education.
Establish professional peer and brand partner relationships to collaborate on sales and service goals.
Model teamwork and guest service excellence by working with the leadership team and sharing best practices.
Execute the Guest Engagement Leader program to drive business results across all Annual Performance Goals (APGs) metrics.
Process
Be knowledgeable of and ensure compliance with store policies, procedures, and standards, including the Infection Control Policy.
Adhere to and enforce the dress code.
Use the scheduling tool to create and adjust schedules, manage attendance, and support service sales and growth.
Use the task management tool to prioritize store workload, including product resets, pricing updates, inventory tasks, cleaning, and replenishment.
Protect assets and minimize loss by meeting all store standards and operating procedures.
Execute inventory control processes and complete theft reporting as necessary.
Support continuous improvement by adopting company initiatives and technology.
Utilize company programs, tools, and resources to drive store improvements.
Communicate business trends and opportunities to leadership.
Job Qualifications Education
Bachelor’s degree preferred.
Cosmetology license and/or cosmetology management license where required by state law.
Experience
2–3+ years of fast‑paced retail management or relevant work experience.
Financial management: success with driving top‑line sales, interpreting reporting data, managing payroll budgets, and controlling expenses.
Cosmetology management: advanced competency in services, sales, guest experience, and product attachment; knowledge of cosmetology regulations and hiring requirements.
Retail management: proven ability with inventory monitoring, operational excellence, service culture, and merchandising directives.
Leadership: experience attracting, developing, and motivating talent; adapting to change; leading through change; building collaborative relationships.
Skills
Proficient with basic technology (POS system, Microsoft Office, Apple devices).
Excellent written and verbal communication.
Strong collaboration and interpersonal skills.
Strong organizational skills to manage multiple tasks.
Ability to react under pressure, use good judgment, and be flexible/adaptable.
Special Position Requirements
Work a flexible, full‑time schedule to include days, evenings, weekends, and holidays.
Attend corporate business meetings and conferences.
Working Conditions
Continuous mobility throughout the store during shift.
Frequent standing, bending, reaching, and twisting during shift.
Frequent lifting and/or moving up to 25 lbs. during shift.
Continuous coordination and manipulation of objects during shift.
Frequent use of a computer, telephonic devices, and related office supplies.
If an associate has a disability that prevents them from performing an essential function of the job, the Company will engage in the interactive process with the associate to determine whether there is a reasonable accommodation that will enable the associate to perform the essential functions of the job.
About
Ulta Beauty At
Ulta Beauty
(NASDAQ: ULTA), the possibilities are beautiful. Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products and salon services. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well‑established and emerging beauty brands across all categories and price points, including Ulta Beauty’s own private label. Ulta Beauty also offers a full‑service salon in every store featuring hair, skin, brow, and make‑up services.
We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.
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