Troon
General Manager
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General Manager
role at
Troon
Champion Hills is a top‑ranked, year‑round golf club with members and residents hailing from over 36 states. The Champion Hills community comprises a diverse array of people with varied interests, experiences, and passions, all united by the easy‑going and welcoming culture that is Champion Hills. Over half of the residents live there year‑round and enjoy all that the club has to offer, including the Tom Fazio‑designed golf course and a full calendar of social events and activities for members of every walk of life. Champion Hills’ premier private club promotes a healthy, vibrant, and active lifestyle among its members. Luxury club amenities include a Fazio championship golf course, lighted Har‑Tru® tennis courts, pickleball courts, fitness center, heated pool, hydro spa and sun deck, dining options, walking trails, and much more.
The General Manager reports directly to the VP of Operations and both the Club and Community Association Board of Directors. The General Manager is responsible for overseeing all aspects of the operations of the golf club and the 738‑acre property association, monitoring and adjusting financial performance, providing guidance to the board(s) on governance matters and leading the management team(s) to deliver a superior guest experience. Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service for members and guests.
Key Responsibilities
Develop, manage, and implement long‑term/strategic, capital, and business plans, operating reports, and general policies and procedures.
Responsible for the timely development of accurate annual budgets for each direct‑report department. Coordinate the preparation of the comprehensive annual business plan with all departments. Collaborate and assist key managers with developing, monitoring, and achieving business and operating plans.
Prepare and monitor monthly and quarterly financial reports/statements, revenue goals, and expenses, as well as generating various (weekly, monthly, quarterly, and annual) business reports and forecasts.
Monitor business volume forecast in each department and advise changes to plans or programs, in areas of manpower, productivity, COS, operating costs, and other elements. Recommend effective corrective action, as needed.
Lead regular department head meetings and financial review meetings aimed at ensuring coordination of all areas of the club and at addressing pending issues as a team. Promote active communication in all areas, collaboration, and accountability.
Maintain close contact with members daily to ensure member satisfaction expectations are exceeded. Oversee the resolution of member, guest, and employee feedback and challenges promptly.
Ensure the highest standards are achieved through adhering to proper operating procedures in all related areas. Ensure that the team is exceeding guest expectations in the F&B department, oversee the management team responsible for delivering an excellent F&B experience which appeals to guests for a la carte, events and banquets.
Oversee the execution of a strategic membership development program designed to increase total membership count and membership dues revenue. Monitor sales and marketing results to ensure goals are met. Support and guide the team with the creation of marketing programs to promote the facility’s services to potential guests.
Ensure compliance with purchasing policies and procedures and that the club benefits from Troon vendor relationships and national accounts.
Oversee the care and maintenance of all of the club’s physical assets and facilities. Oversee the coordination of property‑wide maintenance efforts between the building management department and senior managers.
Reinforce with key department heads the need for training programs to include, but not limited to, member service, food and beverage service training, train‑the‑trainer programs, safety, and other training programs.
Monitor the Club’s overall safe‑work practices, coordinate ongoing safety education programs, and ensure compliance in all departments. Emphasize prevention through training, inspection, and preventive enforcement.
Develop and maintain a positive management philosophy to guide personnel toward optimal operating results, employee morale, and guest satisfaction. Review policies relating to personnel actions & training, along with professional development programs.
Update and oversee implementation of company policies and procedures for direct‑report departments, including compliance with all company standards. Recommend improvements as necessary.
Responsible for interviewing, hiring, training, planning, assigning, and directing work, evaluating performance, rewarding, and disciplining associates; addressing complaints and resolving problems.
Assure that effective orientation and training are given to each new associate. Ensure ongoing training programs are adapted and documented for the property.
Other duties as assigned.
Minimum Qualifications
Bachelor’s Degree preferred; 5‑10 years’ experience and/or the equivalent in experience and training.
Experience in multi‑faceted Food and Beverage operations.
Experience interacting and managing relationships with Member and Client Boards.
Other Qualifications
Certified Club Manager, Class A PGA Member, or similar qualifications are preferred.
CAM License preferred but not required.
Possesses strong leadership, hospitality, and human relations skills.
Presents a professional appearance and demeanor in all exchanges.
Must have exceptional verbal and written communication skills.
Must have excellent organizational and time management skills, along with the ability to coordinate details and prioritize the work on a daily and weekly basis.
Seniority Level Director
Employment Type Full‑time
Job Function Management and Manufacturing
Industries Hospitality
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General Manager
role at
Troon
Champion Hills is a top‑ranked, year‑round golf club with members and residents hailing from over 36 states. The Champion Hills community comprises a diverse array of people with varied interests, experiences, and passions, all united by the easy‑going and welcoming culture that is Champion Hills. Over half of the residents live there year‑round and enjoy all that the club has to offer, including the Tom Fazio‑designed golf course and a full calendar of social events and activities for members of every walk of life. Champion Hills’ premier private club promotes a healthy, vibrant, and active lifestyle among its members. Luxury club amenities include a Fazio championship golf course, lighted Har‑Tru® tennis courts, pickleball courts, fitness center, heated pool, hydro spa and sun deck, dining options, walking trails, and much more.
The General Manager reports directly to the VP of Operations and both the Club and Community Association Board of Directors. The General Manager is responsible for overseeing all aspects of the operations of the golf club and the 738‑acre property association, monitoring and adjusting financial performance, providing guidance to the board(s) on governance matters and leading the management team(s) to deliver a superior guest experience. Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service for members and guests.
Key Responsibilities
Develop, manage, and implement long‑term/strategic, capital, and business plans, operating reports, and general policies and procedures.
Responsible for the timely development of accurate annual budgets for each direct‑report department. Coordinate the preparation of the comprehensive annual business plan with all departments. Collaborate and assist key managers with developing, monitoring, and achieving business and operating plans.
Prepare and monitor monthly and quarterly financial reports/statements, revenue goals, and expenses, as well as generating various (weekly, monthly, quarterly, and annual) business reports and forecasts.
Monitor business volume forecast in each department and advise changes to plans or programs, in areas of manpower, productivity, COS, operating costs, and other elements. Recommend effective corrective action, as needed.
Lead regular department head meetings and financial review meetings aimed at ensuring coordination of all areas of the club and at addressing pending issues as a team. Promote active communication in all areas, collaboration, and accountability.
Maintain close contact with members daily to ensure member satisfaction expectations are exceeded. Oversee the resolution of member, guest, and employee feedback and challenges promptly.
Ensure the highest standards are achieved through adhering to proper operating procedures in all related areas. Ensure that the team is exceeding guest expectations in the F&B department, oversee the management team responsible for delivering an excellent F&B experience which appeals to guests for a la carte, events and banquets.
Oversee the execution of a strategic membership development program designed to increase total membership count and membership dues revenue. Monitor sales and marketing results to ensure goals are met. Support and guide the team with the creation of marketing programs to promote the facility’s services to potential guests.
Ensure compliance with purchasing policies and procedures and that the club benefits from Troon vendor relationships and national accounts.
Oversee the care and maintenance of all of the club’s physical assets and facilities. Oversee the coordination of property‑wide maintenance efforts between the building management department and senior managers.
Reinforce with key department heads the need for training programs to include, but not limited to, member service, food and beverage service training, train‑the‑trainer programs, safety, and other training programs.
Monitor the Club’s overall safe‑work practices, coordinate ongoing safety education programs, and ensure compliance in all departments. Emphasize prevention through training, inspection, and preventive enforcement.
Develop and maintain a positive management philosophy to guide personnel toward optimal operating results, employee morale, and guest satisfaction. Review policies relating to personnel actions & training, along with professional development programs.
Update and oversee implementation of company policies and procedures for direct‑report departments, including compliance with all company standards. Recommend improvements as necessary.
Responsible for interviewing, hiring, training, planning, assigning, and directing work, evaluating performance, rewarding, and disciplining associates; addressing complaints and resolving problems.
Assure that effective orientation and training are given to each new associate. Ensure ongoing training programs are adapted and documented for the property.
Other duties as assigned.
Minimum Qualifications
Bachelor’s Degree preferred; 5‑10 years’ experience and/or the equivalent in experience and training.
Experience in multi‑faceted Food and Beverage operations.
Experience interacting and managing relationships with Member and Client Boards.
Other Qualifications
Certified Club Manager, Class A PGA Member, or similar qualifications are preferred.
CAM License preferred but not required.
Possesses strong leadership, hospitality, and human relations skills.
Presents a professional appearance and demeanor in all exchanges.
Must have exceptional verbal and written communication skills.
Must have excellent organizational and time management skills, along with the ability to coordinate details and prioritize the work on a daily and weekly basis.
Seniority Level Director
Employment Type Full‑time
Job Function Management and Manufacturing
Industries Hospitality
#J-18808-Ljbffr