Swickard Auto Group
Join to apply for the
Service Advisor
role at
Swickard Auto Group .
No prior automotive industry experience required. Veterans encouraged to apply.
Description The Service Advisor is the critical link between customers and service technicians in a dealership or repair shop. You’ll act as a customer service expert, technical communicator, and advisor, ensuring a smooth and positive experience throughout the vehicle service process.
Responsibilities
Customer Service and Communication:
Greet customers upon arrival, establishing rapport and understanding their service needs and concerns.
Conduct visual inspections or road tests as needed to gather information.
Clearly explain service recommendations, repair options, and estimated costs in an understandable manner.
Obtain customer authorization for repairs before proceeding.
Provide regular updates on service progress and address customer questions promptly.
Explain completed repairs and associated charges in detail.
Follow up with customers after service to ensure satisfaction.
Service Process Management:
Schedule service appointments based on technician availability and customer needs.
Write detailed service orders outlining concerns, recommendations, and authorized work.
Liaise with technicians, accurately communicating customer concerns and repair details.
Track service progress and ensure timely completion within quoted timeframes.
Process customer payments and ensure accurate invoicing.
Maintain detailed service records for each vehicle.
Technical Knowledge and Parts Management:
Understand automotive systems and common repairs.
Stay updated on new technologies and service procedures.
Research parts availability and pricing to provide accurate estimates.
Additional Responsibilities:
Uphold safety regulations and shop protocols.
May perform basic inspections or prepare vehicles for technicians.
Other duties as assigned.
Qualifications
Demonstrates a high Hospitality Quotient (kindness, optimism, curiosity, work ethic, empathy, self-awareness, integrity).
Education: High school diploma or equivalent.
Certification: Valid driver’s license.
Skills:
Strong understanding of automotive terminology and mechanical principles.
Excellent communication and interpersonal skills, able to explain technical details concisely.
Customer‑service focus on building trust and rapport.
Active listening, identification of customer needs, effective addressing of concerns.
Strong organizational skills and multitasking ability.
Proficient in computers and dealership management software (DMS).
Ability to work independently and as part of a team.
Benefits Of Working At Swickard
Open Service Appointment Schedule – customers schedule with us at their convenience, driving more work and income potential for the service team.
Career Path – opportunities to grow into new roles and leadership responsibilities.
Ongoing training and support.
Equal Opportunity Employer: valuing diversity and inclusion.
Competitive Benefits Package
Medical, dental, vision, life and pet insurance.
Optional disability coverage.
401(k) plan.
PTO and paid holidays.
About Us
Founded in 2014 by Jeff Swickard in Wilsonville, OR.
We’re a hospitality company that sells cars, parts, and service.
We are a team; everyone plays a role in our success.
Our culture: we strive to be our customers’ favorite place to purchase, lease, or service a vehicle, and our employees’ favorite place to work.
Highline Brands: we serve Mercedes‑Benz, BMW, Volvo, Porsche, Lexus, Audi, Land Rover, and more.
Consistently ranked one of the fastest growing dealership groups in the U.S. by Automotive News.
Job Details
Seniority level: Entry level
Employment type: Full‑time
Job function: Other
Industries: Motor Vehicle Manufacturing
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Service Advisor
role at
Swickard Auto Group .
No prior automotive industry experience required. Veterans encouraged to apply.
Description The Service Advisor is the critical link between customers and service technicians in a dealership or repair shop. You’ll act as a customer service expert, technical communicator, and advisor, ensuring a smooth and positive experience throughout the vehicle service process.
Responsibilities
Customer Service and Communication:
Greet customers upon arrival, establishing rapport and understanding their service needs and concerns.
Conduct visual inspections or road tests as needed to gather information.
Clearly explain service recommendations, repair options, and estimated costs in an understandable manner.
Obtain customer authorization for repairs before proceeding.
Provide regular updates on service progress and address customer questions promptly.
Explain completed repairs and associated charges in detail.
Follow up with customers after service to ensure satisfaction.
Service Process Management:
Schedule service appointments based on technician availability and customer needs.
Write detailed service orders outlining concerns, recommendations, and authorized work.
Liaise with technicians, accurately communicating customer concerns and repair details.
Track service progress and ensure timely completion within quoted timeframes.
Process customer payments and ensure accurate invoicing.
Maintain detailed service records for each vehicle.
Technical Knowledge and Parts Management:
Understand automotive systems and common repairs.
Stay updated on new technologies and service procedures.
Research parts availability and pricing to provide accurate estimates.
Additional Responsibilities:
Uphold safety regulations and shop protocols.
May perform basic inspections or prepare vehicles for technicians.
Other duties as assigned.
Qualifications
Demonstrates a high Hospitality Quotient (kindness, optimism, curiosity, work ethic, empathy, self-awareness, integrity).
Education: High school diploma or equivalent.
Certification: Valid driver’s license.
Skills:
Strong understanding of automotive terminology and mechanical principles.
Excellent communication and interpersonal skills, able to explain technical details concisely.
Customer‑service focus on building trust and rapport.
Active listening, identification of customer needs, effective addressing of concerns.
Strong organizational skills and multitasking ability.
Proficient in computers and dealership management software (DMS).
Ability to work independently and as part of a team.
Benefits Of Working At Swickard
Open Service Appointment Schedule – customers schedule with us at their convenience, driving more work and income potential for the service team.
Career Path – opportunities to grow into new roles and leadership responsibilities.
Ongoing training and support.
Equal Opportunity Employer: valuing diversity and inclusion.
Competitive Benefits Package
Medical, dental, vision, life and pet insurance.
Optional disability coverage.
401(k) plan.
PTO and paid holidays.
About Us
Founded in 2014 by Jeff Swickard in Wilsonville, OR.
We’re a hospitality company that sells cars, parts, and service.
We are a team; everyone plays a role in our success.
Our culture: we strive to be our customers’ favorite place to purchase, lease, or service a vehicle, and our employees’ favorite place to work.
Highline Brands: we serve Mercedes‑Benz, BMW, Volvo, Porsche, Lexus, Audi, Land Rover, and more.
Consistently ranked one of the fastest growing dealership groups in the U.S. by Automotive News.
Job Details
Seniority level: Entry level
Employment type: Full‑time
Job function: Other
Industries: Motor Vehicle Manufacturing
#J-18808-Ljbffr