Global Channel Management, Inc.
Global Channel Management is a technology company specializing in recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience across various verticals. GCM understands the challenges companies face in acquiring the skills and experience needed to fill day-to-day operational gaps. Organizations aim to reduce training and labor costs while securing top talent for their needs.
Qualifications
Position: Customer Care Specialist I (Afternoon Shift: 1pm to 9:30pm; second shift; includes one weekend shift) Requirements: Previous experience in telecommunications Dispatch and customer care skills Experience in the mass media/communications industry Technical problem-solving skills, especially with field technicians Knowledge of PC hardware through work experience Responsibilities:
Act as a liaison between customers and technical support teams to resolve issues Create work orders in a ticketing system for dispatching field technicians Identify errors for dispatch to field technicians or internal teams
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Position: Customer Care Specialist I (Afternoon Shift: 1pm to 9:30pm; second shift; includes one weekend shift) Requirements: Previous experience in telecommunications Dispatch and customer care skills Experience in the mass media/communications industry Technical problem-solving skills, especially with field technicians Knowledge of PC hardware through work experience Responsibilities:
Act as a liaison between customers and technical support teams to resolve issues Create work orders in a ticketing system for dispatching field technicians Identify errors for dispatch to field technicians or internal teams
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