FIDELIA COUNSELING SERVICES INC
Customer Service Representative
FIDELIA COUNSELING SERVICES INC, Woburn, Massachusetts, us, 01813
Benefits
Flexible schedule
Job Summary We are seeking a Patient Service Representative (PSR) to join our team. Under the general supervision of the Operation Manager, the PSR will be responsible for scheduling, greeting patients, activating patient files, and for providing support to clients and contractors. The PSR is responsible to complete referrals (by phone and in person, intake, collection of co-pay or payments for services at each visit and records payments. The PSR will also support clients/ office relations including serving as front desk receptionist.
Responsibilities
Checking patients in and out when they arrive for medical appointments
Answering the phone to address patient inquiries and scheduling appointments
Help in navigating company EHR to render smooth services
Documenting insurance information, personal information, payment methods and other important patient information
Collaborate with contractors, and billing department as needed
Communicating information and important details to other medical care staff
Contacting (and verifying) insurance companies regarding coverage, preapprovals, billing and other issues
Processing payments from patients and handling billing issues between patients and insurance companies
Managing various types of paperwork and other clerical duties
Qualifications
Associate degree preferred, High school diploma recommended
Previous experience as a Customer Service Representative or in a similar role is preferred (at least 1-3 years experience)
Comfortable using computers and customer management software
Excellent phone and verbal communication skills
Understanding of active listening techniques
Ability to be flexible, and may work every other Saturday mornings
Highly organized with the ability to prioritize projects and manage time effectively
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Flexible schedule
Job Summary We are seeking a Patient Service Representative (PSR) to join our team. Under the general supervision of the Operation Manager, the PSR will be responsible for scheduling, greeting patients, activating patient files, and for providing support to clients and contractors. The PSR is responsible to complete referrals (by phone and in person, intake, collection of co-pay or payments for services at each visit and records payments. The PSR will also support clients/ office relations including serving as front desk receptionist.
Responsibilities
Checking patients in and out when they arrive for medical appointments
Answering the phone to address patient inquiries and scheduling appointments
Help in navigating company EHR to render smooth services
Documenting insurance information, personal information, payment methods and other important patient information
Collaborate with contractors, and billing department as needed
Communicating information and important details to other medical care staff
Contacting (and verifying) insurance companies regarding coverage, preapprovals, billing and other issues
Processing payments from patients and handling billing issues between patients and insurance companies
Managing various types of paperwork and other clerical duties
Qualifications
Associate degree preferred, High school diploma recommended
Previous experience as a Customer Service Representative or in a similar role is preferred (at least 1-3 years experience)
Comfortable using computers and customer management software
Excellent phone and verbal communication skills
Understanding of active listening techniques
Ability to be flexible, and may work every other Saturday mornings
Highly organized with the ability to prioritize projects and manage time effectively
#J-18808-Ljbffr