Pliant
ABOUT US
Pliant is a European fintech specializing in B2B payment solutions. Our modular, API‑first platform helps businesses streamline spending, improve cash flow, and integrate payments into their financial workflows. Designed for industries with complex payment needs, such as travel and fleet, Pliant enables greater efficiency, control, and profitability.
We serve two primary customer segments:
Companies looking to optimize operational processes through intuitive apps and APIs, gaining control, automation, and financial flexibility through extended credit lines.
Businesses such as financial software platforms, ERP providers, and banks that want to launch or enhance their credit card offerings using Pliant’s embedded finance and white‑label solutions.
Founded in 2020 and headquartered in Berlin, Pliant supports over 4,000 businesses and more than 20 partners globally. As a licensed e‑money institution (EMI), we issue Visa‑powered credit cards in 11 currencies across more than 30 countries, helping companies streamline and simplify payments.
Learn more at www.getpliant.com
ABOUT THE ROLE As Payments Operations Specialist US (m/f/d), you will play a key role in the day‑to‑day operations and communicate with internal and external stakeholders as a payments expert. As this is a payments operations role within a FinTech, you have strong analytical skills and attention to detail. The position is open to candidates based in the US.
WHAT YOU’LL DO
Manage the day‑to‑day payments and settlement processes
Monitor payments related systems and complete technical investigations and root‑cause analysis
Own a second level of support ticketing system and handle any escalations resulting thereof
Recommend and implement the achievement of process enhancements
Work closely with Customer Success, Sales, Tech and Payment Programmes teams to enhance our product and implement the latest trends from the payments industries
Review data using SQL to gain insights on payments performance and trends
WHAT YOU’LL BRING
3+ years of professional experience, preferably at a UK/EU/US FinTech, PSP, PayTech
You have worked in a Payments Operations department or similar
You have a solid understanding of card products and issuer processing and have had direct exposure working with Visa and/or Mastercard, experience working directly with card processors is a plus
You have direct experience with payments processing (Swift, ACH, Wire, RTP, FedNow)
You have experience working with ticketing systems and completing complex investigations and analysis
You are detail‑oriented and can handle multiple tasks simultaneously in a dynamic and time‑bound environment
You have ability to manage multi channel communications from multiple external partners (scheme, processor, manufacturer, banks)
You have strong reporting and analytical skills, SQL or Python would be an advantage
You have strong proficiency in Excel
You are a fast learner and are keen to work in an international team with a real opportunity to grow and further your career
You have strong written and verbal communication skills in English
WHAT WE OFFER
The opportunity to work in a growing team with big responsibilities that thrives on a strong exchange of knowledge and excellence
Attractive remuneration
Flat hierarchy and transparent communication in a relaxed, professional atmosphere
Opportunity to develop your talent in a dynamic team with ambitious goals
Flexibility and possibility to work remotely
Monthly mobility benefit
Company card with a monthly allowance for lunches, coffee, etc. with co‑workers
At Pliant, we believe diversity and inclusion are essential to building not only an innovative product but also an exceptional experience for both our customers and our team. This commitment begins with our hiring process—we welcome individuals of all racial and ethnic backgrounds, religions, national origins, gender identities or expressions, sexual orientations, ages, marital statuses, and abilities. If you require accommodations or accessibility support during the interview process, please let us know in your application so we can make sure your experience is seamless.
#J-18808-Ljbffr
We serve two primary customer segments:
Companies looking to optimize operational processes through intuitive apps and APIs, gaining control, automation, and financial flexibility through extended credit lines.
Businesses such as financial software platforms, ERP providers, and banks that want to launch or enhance their credit card offerings using Pliant’s embedded finance and white‑label solutions.
Founded in 2020 and headquartered in Berlin, Pliant supports over 4,000 businesses and more than 20 partners globally. As a licensed e‑money institution (EMI), we issue Visa‑powered credit cards in 11 currencies across more than 30 countries, helping companies streamline and simplify payments.
Learn more at www.getpliant.com
ABOUT THE ROLE As Payments Operations Specialist US (m/f/d), you will play a key role in the day‑to‑day operations and communicate with internal and external stakeholders as a payments expert. As this is a payments operations role within a FinTech, you have strong analytical skills and attention to detail. The position is open to candidates based in the US.
WHAT YOU’LL DO
Manage the day‑to‑day payments and settlement processes
Monitor payments related systems and complete technical investigations and root‑cause analysis
Own a second level of support ticketing system and handle any escalations resulting thereof
Recommend and implement the achievement of process enhancements
Work closely with Customer Success, Sales, Tech and Payment Programmes teams to enhance our product and implement the latest trends from the payments industries
Review data using SQL to gain insights on payments performance and trends
WHAT YOU’LL BRING
3+ years of professional experience, preferably at a UK/EU/US FinTech, PSP, PayTech
You have worked in a Payments Operations department or similar
You have a solid understanding of card products and issuer processing and have had direct exposure working with Visa and/or Mastercard, experience working directly with card processors is a plus
You have direct experience with payments processing (Swift, ACH, Wire, RTP, FedNow)
You have experience working with ticketing systems and completing complex investigations and analysis
You are detail‑oriented and can handle multiple tasks simultaneously in a dynamic and time‑bound environment
You have ability to manage multi channel communications from multiple external partners (scheme, processor, manufacturer, banks)
You have strong reporting and analytical skills, SQL or Python would be an advantage
You have strong proficiency in Excel
You are a fast learner and are keen to work in an international team with a real opportunity to grow and further your career
You have strong written and verbal communication skills in English
WHAT WE OFFER
The opportunity to work in a growing team with big responsibilities that thrives on a strong exchange of knowledge and excellence
Attractive remuneration
Flat hierarchy and transparent communication in a relaxed, professional atmosphere
Opportunity to develop your talent in a dynamic team with ambitious goals
Flexibility and possibility to work remotely
Monthly mobility benefit
Company card with a monthly allowance for lunches, coffee, etc. with co‑workers
At Pliant, we believe diversity and inclusion are essential to building not only an innovative product but also an exceptional experience for both our customers and our team. This commitment begins with our hiring process—we welcome individuals of all racial and ethnic backgrounds, religions, national origins, gender identities or expressions, sexual orientations, ages, marital statuses, and abilities. If you require accommodations or accessibility support during the interview process, please let us know in your application so we can make sure your experience is seamless.
#J-18808-Ljbffr