BBI Logistics LLC
Description
We are seeking a strategic and hands‑on
Payments Operations Manager
to lead our payments operations team and drive operational excellence as we scale.
As the Manager of Third-Party Payments Operations, you will design and refine processes for a new function of our payment operations team as well as build and manage a team of specialists responsible for executing and reconciling third‑party payments across various channels. You will oversee daily operations, ensure compliance with regulatory standards, and collaborate cross‑functionally to enhance payment infrastructure and processes. This role is critical to ensuring the integrity, efficiency, and scalability of our payment solutions.
This is an In‑Person role from our office in Columbus, OH.
Key Responsibilities
Lead, mentor, and develop a team of Third-Party Payments Operations Specialists
Oversee the execution and reconciliation of high‑volume third‑party payments (ACH, wire, RTP, FedNow, card networks, digital wallets, etc.)
Establish and monitor KPIs to ensure operational efficiency, accuracy, and compliance
Collaborate with Sales, Product, Engineering, Compliance, and Finance teams to optimize payment workflows and resolve escalated issues
Ensure adherence to regulatory requirements (e.g., KYC, AML, OFAC) and internal risk controls
Drive continuous improvement initiatives, including automation and process redesign
Support audits, incident investigations, and root cause analysis
Contribute to strategic planning and scaling of the payments function
Execute and monitor third‑party payments (ACH, wire, RTP, FedNow, card networks, digital wallets, etc.) across domestic and international channels
Ensure reconciliation of payment transactions and resolve exceptions, returns, and chargebacks in real‑time
Manage and maintain strong relationships with external payment partners, processors, and banks
Support onboarding and due diligence for new payment partners and vendors
Document and continuously improve payment operations processes and standard operating procedures (SOPs)
Assist in incident response and root cause analysis for payment‑related issues
Requirements Qualifications
Bachelor’s degree in Finance, Accounting, Business, Economics, or a related field
5+ years of experience in payments operations, with at least 2 years in a leadership or supervisory role
Deep understanding of payment networks and systems (ACH, WIRE, RTP, card, digital wallets)
Experience in a fintech or high‑growth tech environment
Strong leadership, communication, and stakeholder management skills
Proficiency with reconciliation tools, APIs, ERP’s and payment platforms
Proven ability to manage complex operations and drive process improvements
Preferred Qualifications
Experience with instant payments, digital ledger systems, or real‑time settlement platforms
Familiarity with global payment regulations and compliance frameworks
Certifications such as ACH Accredited Professional (AAP), Certified Treasury Professional (CTP), or Certified Anti Money Laundering Specialists (CAMS)
Experience scaling teams and systems in a fast‑paced environment
What you’ll love about BBI BBI’s greatest asset are the employees. The employees make the fast‑paced and energetic culture a place people want to be. A place where hard work does not go unnoticed, and your impact is felt at every turn. Take that and couple it with endless earnings and growth opportunity and you have a roadmap for success.
Leave your khakis at home our dress code is super casual
Don’t worry about paying for parking – we’ve got you covered
We care about your well‑being, so we contribute to the cost of your health benefits
Invest in your future with our 401K match and profit sharing
#betterwithbbi
BBI Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.
#J-18808-Ljbffr
Payments Operations Manager
to lead our payments operations team and drive operational excellence as we scale.
As the Manager of Third-Party Payments Operations, you will design and refine processes for a new function of our payment operations team as well as build and manage a team of specialists responsible for executing and reconciling third‑party payments across various channels. You will oversee daily operations, ensure compliance with regulatory standards, and collaborate cross‑functionally to enhance payment infrastructure and processes. This role is critical to ensuring the integrity, efficiency, and scalability of our payment solutions.
This is an In‑Person role from our office in Columbus, OH.
Key Responsibilities
Lead, mentor, and develop a team of Third-Party Payments Operations Specialists
Oversee the execution and reconciliation of high‑volume third‑party payments (ACH, wire, RTP, FedNow, card networks, digital wallets, etc.)
Establish and monitor KPIs to ensure operational efficiency, accuracy, and compliance
Collaborate with Sales, Product, Engineering, Compliance, and Finance teams to optimize payment workflows and resolve escalated issues
Ensure adherence to regulatory requirements (e.g., KYC, AML, OFAC) and internal risk controls
Drive continuous improvement initiatives, including automation and process redesign
Support audits, incident investigations, and root cause analysis
Contribute to strategic planning and scaling of the payments function
Execute and monitor third‑party payments (ACH, wire, RTP, FedNow, card networks, digital wallets, etc.) across domestic and international channels
Ensure reconciliation of payment transactions and resolve exceptions, returns, and chargebacks in real‑time
Manage and maintain strong relationships with external payment partners, processors, and banks
Support onboarding and due diligence for new payment partners and vendors
Document and continuously improve payment operations processes and standard operating procedures (SOPs)
Assist in incident response and root cause analysis for payment‑related issues
Requirements Qualifications
Bachelor’s degree in Finance, Accounting, Business, Economics, or a related field
5+ years of experience in payments operations, with at least 2 years in a leadership or supervisory role
Deep understanding of payment networks and systems (ACH, WIRE, RTP, card, digital wallets)
Experience in a fintech or high‑growth tech environment
Strong leadership, communication, and stakeholder management skills
Proficiency with reconciliation tools, APIs, ERP’s and payment platforms
Proven ability to manage complex operations and drive process improvements
Preferred Qualifications
Experience with instant payments, digital ledger systems, or real‑time settlement platforms
Familiarity with global payment regulations and compliance frameworks
Certifications such as ACH Accredited Professional (AAP), Certified Treasury Professional (CTP), or Certified Anti Money Laundering Specialists (CAMS)
Experience scaling teams and systems in a fast‑paced environment
What you’ll love about BBI BBI’s greatest asset are the employees. The employees make the fast‑paced and energetic culture a place people want to be. A place where hard work does not go unnoticed, and your impact is felt at every turn. Take that and couple it with endless earnings and growth opportunity and you have a roadmap for success.
Leave your khakis at home our dress code is super casual
Don’t worry about paying for parking – we’ve got you covered
We care about your well‑being, so we contribute to the cost of your health benefits
Invest in your future with our 401K match and profit sharing
#betterwithbbi
BBI Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.
#J-18808-Ljbffr