Immunocore
Director Medical Information - Global Medical Affairs
Immunocore, Baltimore, Maryland, United States
Job Details: Director Medical Information - Global Medical Affairs
Vacancy Name: Director Medical Information - Global Medical Affairs
Vacancy No: VN661
Employment Type: Full Time
Location: Gaithersburg, MD, Conshohocken, PA, or Remote
Department: Medical Affairs - Global
Key Responsibilities The Director of Medical Information will be responsible for maintaining and optimizing the global operations of the Medical Information team and contact centers including strategy, processes, and content support library as well as developing and supporting the answering of queries for Immunocore, supporting current products and pipeline. The Director of Medical Information will lead and be accountable for timely updates and balanced clinical data dissemination in standard response documents, verbal responses, and FAQ development in conjunction with the Publication, Capabilities, and Clinical teams as needed.
Other key duties include overseeing outsourced services, ensuring alignment with publications, congress planning, medical science liaisons, HCP engagement, and supporting the Commercial organization.
Additionally, the Director will continuously improve global Medical Information program and processes, create and update medical library and tools, manage Veeva platform items, and gather and share insights among teams.
The Director will also play a key role in developing internal cross‑functional relationships with healthcare stakeholders, ensuring compliance, supporting intellectual property and legal activities, and providing support to medical affairs strategy at conferences.
Medical and Personal Leadership:
Lead the oversight of the MI call center(s) covering necessary geographies, aligning with and integrating standards, processes, and technology with overall strategic program planning.
Maintain and cultivate implementation of Medical Information processes related to scientific exchange, medical information/call center operations, insight gathering and processing.
Suggest or identify changes and improvements to MI information process and templates to improve quality and efficiency.
Train contact center staff and conduct quality review sessions to ensure high‑level performance.
Plan and staff MI booth at targeted medical congresses and provide medical support with activities including booth staffing and material review.
Develop and maintain Medical Information materials, including standardized response letters and FAQs.
Serve as medical reviewer and provide accurate medical and scientific input to promotional and medical review committees.
Collaborate with Safety and QA on timely processing of post‑marketing adverse events and product quality complaints.
Develop and refine insight tools to communicate insights to leadership and business partners.
Diligently manage MI contact center budget and assist in global strategic operational Medical Information planning and budget oversight.
Liaise with global partner organizations to support local/regional medical information activity and serve as key intermediary for resources and excellence.
Provide support to medical information‑related activities and maintain knowledge of FDA, EU, and ICH guidelines.
Develop an overarching strategy for Medical Information focused on MI launch preparation and execution, third‑party MI management, and alignment within broader Medical Affairs and corporate strategy.
Develop, manage, and update relevant Medical Information SOP(s).
Maintain outstanding knowledge of immuno‑oncology and relevant disease areas in a self‑driven manner.
Education and Communication:
Develop and execute the global Medical Information pre‑launch and commercialization plan in various countries and coordinate with third‑party providers.
Ensure all interactions and activities adhere to corporate and healthcare compliance guidance, including scientific interactions and responses to unsolicited medical/scientific information requests.
Act as an initial point of escalation for call center enquiries following triage.
Maintain regular and continual training in management, product identification, and supply chain integrity.
Align medical information assets with other medical affairs resources for a high‑touch customer‑focused approach.
Ensure proper communication and reporting to country‑specific allies and drug information officers.
Insights Gathering and Actions:
Design, implement, and synthesize medical insights gathering processes and disseminate insights to drive strategy.
Monitor inquiries for trends and report to relevant stakeholders.
Report KPIs to stakeholders to ensure operational excellence and high‑quality service.
Research and Medical Affairs:
Support and assist the Medical Affairs team with strategic medical input to support clinical development activities.
Evaluate, contract, and manage agencies that support Medical Information activities.
Take on additional Medical Affairs responsibilities as assigned.
Experience and Knowledge:
Minimum 10+ years of experience, including 5 years of management level in the biotechnology or pharmaceutical industry, globally.
Therapeutic area experience in Oncology, Immunotherapy, and melanoma highly desirable.
Experience building, leading, and supporting a Medical Information team within a broader Medical Affairs organization.
Record of cross‑functional strategic planning and creation of a Medical Information Life Cycle Management plan.
Experience with full lifecycle development and medical support of successfully marketed biotechnology or pharmaceutical products.
Expertise in managing outsourced medical information and writing groups to ensure high‑quality output and timely responses.
Working knowledge of FDA, EMA, and other relevant international regulatory and legal requirements.
Effective communication skills, with ability to present complex medical information to knowledgeable lay audiences.
Specific Behavioural Attributes:
Strategic thinking and planning with operational skill and tactical experience related to clinical research and marketing support activities.
Ability to work across multiple functions in a matrix environment, evidenced by outstanding interpersonal skills.
Able to anticipate challenges and devise strategies for success.
Highly motivated self‑starter who analyzes problems and identifies action options.
Innovative, flexible with a biotech mindset.
Highest levels of ethics and integrity.
Education and Qualifications:
Advanced terminal science degree (MD, PhD, PharmD, PA, NP).
Regular and continual director‑level training relevant to the role.
Training also includes product identification and avoidance of falsified medicines entering the supply chain.
Ability to travel up to 10% of the time.
About the Company Immunocore (NASDAQ: IMCR) is a pioneering, commercial‑stage T cell receptor biotechnology company whose purpose is to develop and commercialize new‑generation transformative medicines which address unmet patient needs in oncology, infectious diseases, and autoimmune disease. Our leaders in R&D are internationally recognized as some of the biotech industry’s most successful drug developers. We are creating not just an environment where great minds can interact but an innovation powerhouse answering the big questions.
Focused on delivering first‑in‑class biological therapies to patients, we have developed a highly innovative soluble TCR platform. Our ImmTAX molecules underpin a new generation of precision engineered drugs that harness the immune system to treat a broad spectrum of diseases with high unmet medical need, including oncology, infectious diseases and autoimmune diseases.
At Immunocore, we recognize that our employees are our greatest asset. We value the unique contributions each person brings to our team. By embracing Science, Trust, Respect, Integrity, Diversity, and Entrepreneurship (STRIDE), we create an environment where collaboration thrives, ideas flourish, and transformative changes happen. STRIDE represents more than just letters; it embodies our shared identity and drives our mission. We are dedicated to developing breakthrough therapies that transform patients’ lives, advance medicine, and support one another in these pursuits.
Immunocore is proud to be an equal opportunity employer. As such, we are committed to fostering an inclusive workplace where everyone feels valued, respected, and empowered. We encourage applications from individuals of all backgrounds, regardless of race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, or any other characteristic protected by law.
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Vacancy No: VN661
Employment Type: Full Time
Location: Gaithersburg, MD, Conshohocken, PA, or Remote
Department: Medical Affairs - Global
Key Responsibilities The Director of Medical Information will be responsible for maintaining and optimizing the global operations of the Medical Information team and contact centers including strategy, processes, and content support library as well as developing and supporting the answering of queries for Immunocore, supporting current products and pipeline. The Director of Medical Information will lead and be accountable for timely updates and balanced clinical data dissemination in standard response documents, verbal responses, and FAQ development in conjunction with the Publication, Capabilities, and Clinical teams as needed.
Other key duties include overseeing outsourced services, ensuring alignment with publications, congress planning, medical science liaisons, HCP engagement, and supporting the Commercial organization.
Additionally, the Director will continuously improve global Medical Information program and processes, create and update medical library and tools, manage Veeva platform items, and gather and share insights among teams.
The Director will also play a key role in developing internal cross‑functional relationships with healthcare stakeholders, ensuring compliance, supporting intellectual property and legal activities, and providing support to medical affairs strategy at conferences.
Medical and Personal Leadership:
Lead the oversight of the MI call center(s) covering necessary geographies, aligning with and integrating standards, processes, and technology with overall strategic program planning.
Maintain and cultivate implementation of Medical Information processes related to scientific exchange, medical information/call center operations, insight gathering and processing.
Suggest or identify changes and improvements to MI information process and templates to improve quality and efficiency.
Train contact center staff and conduct quality review sessions to ensure high‑level performance.
Plan and staff MI booth at targeted medical congresses and provide medical support with activities including booth staffing and material review.
Develop and maintain Medical Information materials, including standardized response letters and FAQs.
Serve as medical reviewer and provide accurate medical and scientific input to promotional and medical review committees.
Collaborate with Safety and QA on timely processing of post‑marketing adverse events and product quality complaints.
Develop and refine insight tools to communicate insights to leadership and business partners.
Diligently manage MI contact center budget and assist in global strategic operational Medical Information planning and budget oversight.
Liaise with global partner organizations to support local/regional medical information activity and serve as key intermediary for resources and excellence.
Provide support to medical information‑related activities and maintain knowledge of FDA, EU, and ICH guidelines.
Develop an overarching strategy for Medical Information focused on MI launch preparation and execution, third‑party MI management, and alignment within broader Medical Affairs and corporate strategy.
Develop, manage, and update relevant Medical Information SOP(s).
Maintain outstanding knowledge of immuno‑oncology and relevant disease areas in a self‑driven manner.
Education and Communication:
Develop and execute the global Medical Information pre‑launch and commercialization plan in various countries and coordinate with third‑party providers.
Ensure all interactions and activities adhere to corporate and healthcare compliance guidance, including scientific interactions and responses to unsolicited medical/scientific information requests.
Act as an initial point of escalation for call center enquiries following triage.
Maintain regular and continual training in management, product identification, and supply chain integrity.
Align medical information assets with other medical affairs resources for a high‑touch customer‑focused approach.
Ensure proper communication and reporting to country‑specific allies and drug information officers.
Insights Gathering and Actions:
Design, implement, and synthesize medical insights gathering processes and disseminate insights to drive strategy.
Monitor inquiries for trends and report to relevant stakeholders.
Report KPIs to stakeholders to ensure operational excellence and high‑quality service.
Research and Medical Affairs:
Support and assist the Medical Affairs team with strategic medical input to support clinical development activities.
Evaluate, contract, and manage agencies that support Medical Information activities.
Take on additional Medical Affairs responsibilities as assigned.
Experience and Knowledge:
Minimum 10+ years of experience, including 5 years of management level in the biotechnology or pharmaceutical industry, globally.
Therapeutic area experience in Oncology, Immunotherapy, and melanoma highly desirable.
Experience building, leading, and supporting a Medical Information team within a broader Medical Affairs organization.
Record of cross‑functional strategic planning and creation of a Medical Information Life Cycle Management plan.
Experience with full lifecycle development and medical support of successfully marketed biotechnology or pharmaceutical products.
Expertise in managing outsourced medical information and writing groups to ensure high‑quality output and timely responses.
Working knowledge of FDA, EMA, and other relevant international regulatory and legal requirements.
Effective communication skills, with ability to present complex medical information to knowledgeable lay audiences.
Specific Behavioural Attributes:
Strategic thinking and planning with operational skill and tactical experience related to clinical research and marketing support activities.
Ability to work across multiple functions in a matrix environment, evidenced by outstanding interpersonal skills.
Able to anticipate challenges and devise strategies for success.
Highly motivated self‑starter who analyzes problems and identifies action options.
Innovative, flexible with a biotech mindset.
Highest levels of ethics and integrity.
Education and Qualifications:
Advanced terminal science degree (MD, PhD, PharmD, PA, NP).
Regular and continual director‑level training relevant to the role.
Training also includes product identification and avoidance of falsified medicines entering the supply chain.
Ability to travel up to 10% of the time.
About the Company Immunocore (NASDAQ: IMCR) is a pioneering, commercial‑stage T cell receptor biotechnology company whose purpose is to develop and commercialize new‑generation transformative medicines which address unmet patient needs in oncology, infectious diseases, and autoimmune disease. Our leaders in R&D are internationally recognized as some of the biotech industry’s most successful drug developers. We are creating not just an environment where great minds can interact but an innovation powerhouse answering the big questions.
Focused on delivering first‑in‑class biological therapies to patients, we have developed a highly innovative soluble TCR platform. Our ImmTAX molecules underpin a new generation of precision engineered drugs that harness the immune system to treat a broad spectrum of diseases with high unmet medical need, including oncology, infectious diseases and autoimmune diseases.
At Immunocore, we recognize that our employees are our greatest asset. We value the unique contributions each person brings to our team. By embracing Science, Trust, Respect, Integrity, Diversity, and Entrepreneurship (STRIDE), we create an environment where collaboration thrives, ideas flourish, and transformative changes happen. STRIDE represents more than just letters; it embodies our shared identity and drives our mission. We are dedicated to developing breakthrough therapies that transform patients’ lives, advance medicine, and support one another in these pursuits.
Immunocore is proud to be an equal opportunity employer. As such, we are committed to fostering an inclusive workplace where everyone feels valued, respected, and empowered. We encourage applications from individuals of all backgrounds, regardless of race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, or any other characteristic protected by law.
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